Crystal Raven's Location
Omaha Metropolitan Area, United States
Crystal Raven's Contact Details
Crystal Raven work email
- Valid
Crystal Raven personal email
n/a
Crystal Raven phone numbers
About Crystal Raven
A dependable management professional whose strengths include organizing, analyzing and team building. A self-starting problem solver who likes to work with little supervision in a challenging environment. Does what it takes to get the job done accurately in the required time frame.
Crystal Raven Work Experience Details
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Personal ShopperInstacartOmaha, Ne, Us -
Insurance AgentFull Circe Insurance Group Jul 2021 - PresentOmaha, Nebraska, United States
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Salesforce ConsultantAppshark Software Oct 2017 - Nov 2018Dallas, TexasOver 5 years of experience in the Salesforce.com CRM space that includes Administration, Configuration, Implementation, Development and Support experience.Fostered a team environment by providing coaching, guidance, and development opportunities with a focus on providing the highest levels of service to clients and their suppliers.Drove team performance and meet key performance measures including team productivity, staffing and quality.Provided performance feedback to the Chief Operating Office, including development action plans, performance improvement plans and disciplinary actions as required.Tracked and reported progress against metrics, analyzed data to identify areas for improvement and implemented improvement plans when such areas for improvement are identified.Improved client and supplier experience by incorporating new policies and procedures. -
Client Services ManagerVendorin Dec 2016 - Jul 2017·Train, Supervise, and Manage team of 40+ representatives.·Fostered a team environment by providing coaching, guidance, and development opportunities with a focus on providing the highest levels of service to clients and their suppliers.·Drove team performance and meet key performance measures including team productivity, staffing and quality.·Provided performance feedback to the Director of Operations, including development action plans, performance improvement plans and disciplinary action as required.·Tracked and reported against progress against program metrics, analyze data to identify areas for improvement and implement improvement plans when such areas for improvement are identified.·Improved client and supplier experience by incorporating best in class policies and procedures.
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Product AnalystVendorin Apr 2015 - Dec 2016Omaha, Nebraska· Work with all business units to identify new or improved product features. · Develop functional specifications for product features. · Create Requirements Traceability Matrix (RTM) for each major development project. · Collaborate with Quality Assurance (QA) team to create and prepare QA and User Acceptance test scripts, based on the RTM. · Assist in providing User Acceptance sign off to development for moving product features from the QA environment to demo environments and from the demo environment to production environment.· Define procedures for new or improved product features. · Prepare and conducted external and internal training for all impacted parties on new product features.· Provide assistance to all departments in the company including, Client Implementations.
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Business Transformation AnalystVendorin Nov 2014 - Apr 2015Omaha, Nebraska· Identified project requirements by interviewing customers; analyzing operations; determining project scope; documenting results. · Developed problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications; writing programs. · Developed project estimates by identifying phases and elements, personnel requirements, and costs. · Maintained systems by researching and resolving problems; maintaining system integrity and security. · Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
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Card Operations AnalystVendorin Jul 2014 - Nov 2014Omaha, Nebraska· Responsible for the daily reconciliation of virtual card transactions against the issuer to ensure proper funding. · Monitored settlement payments, available credit and total amount of blocked card transactions. · Managed day to day interactions with card issuer and suppliers. · Structured and defined the process and flow of the department to ensure the maximum payment processing and profit.
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Customer Service SupervisorVendorin Inc Oct 2012 - Jul 2014Omaha, Nebraska· Reviewed weekly abandonment rate percentage, not ready percentage, volume of calls answered, and length of calls. · Ensured that staff listen to and respond to customer service needs appropriately and with a sense of urgency. · Provided staff with training and coaching; uses techniques such as weekly account reviews, weekly unit meetings, and observation. · Served as a resource to staff by answering questions, assisting with problems, and providing training as necessary.
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Customer Service RepresentativeVendorin Inc Jan 2013 - Oct 2013Omaha, Nebraska· Handled incoming calls or inquiries from prospective customers or clients. · Assisted customers effectively by solving customer disputes. · Provided customer additional information or explains services. · Discussed products offered and ensures customer satisfaction. Tactfully handled confrontational or stressful interactions.
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Supplier Side Service RepresentativeVendorin Inc Oct 2012 - Jan 2013Omaha, Nebraska· Responsible for managing multiple, simultaneous supplier marketing initiatives which were conducted on behalf of our buyer-side clients with a focus on enabling their suppliers to begin receiving electronic payments.
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88 MArmy National Guard Mar 2004 - Mar 2010Omaha, NebraskaSuccessfully completed basic training between my junior and senior year of high school. Completed AIT following my graduation. Attend monthly training and two week training in the summer. Additional Attributes: Promoted to specialist within the 1st year.
Crystal Raven Skills
Invoicing
10 Key
Microsoft Office
Customer Satisfaction
Accounting
Sales
Data Entry
Powerpoint
Customer Service
Bookkeeping
Accounts Payable
Call Centers
Microsoft Excel
Salesforce.com
Management
Customer Retention
Direct Sales
Customer Experience
Leadership
Team Leadership
Sales Management
Cold Calling
Business Analysis
Time Management
Team Building
Communication
Teamwork
Business Development
Outlook
Microsoft Word
Budgets
Human Resources
Banking
Payments
Product Management
Process Improvement
Business Strategy
Accounts Receivable
Retail
Credit
Operations Management
Marketing
Sales Process
Access
Start Ups
Team Management
Strategy
Crystal Raven Education Details
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Metropolitan Community CollegeAccounting And Business/Management -
Business Administration And Management, General
Frequently Asked Questions about Crystal Raven
What company does Crystal Raven work for?
Crystal Raven works for Instacart
What is Crystal Raven's role at the current company?
Crystal Raven's current role is Personal Shopper.
What is Crystal Raven's email address?
Crystal Raven's email address is cr****@****rin.com
What is Crystal Raven's direct phone number?
Crystal Raven's direct phone number is +140220*****
What schools did Crystal Raven attend?
Crystal Raven attended Metropolitan Community College, Bellevue University.
What skills is Crystal Raven known for?
Crystal Raven has skills like Invoicing, 10 Key, Microsoft Office, Customer Satisfaction, Accounting, Sales, Data Entry, Powerpoint, Customer Service, Bookkeeping, Accounts Payable, Call Centers.
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Crystal Raven
United States -
crystal raven
Beaumont, Tx -
1localfirstbank.com -
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