Crystal Ridgway Email & Phone Number

Rock Hill, Sc, Us

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

I lead warehouse and delivery operations, focusing onstreamlining processes, enhancing timely order fulfillment, and boosting customer satisfaction and repeat business. I enforce Standard Operating Procedures (SOPs) across all activities, significantly improving efficiency and reducing errors. My approach to ensuring inventory accuracy and facility security includes implementing stringent accountability measures to minimize losses and prevent unauthorized access. Additionally, I’ve optimized customer pick-up processes to improve service levels, increase customer satisfaction scores, and reduce wait times. I also manage merchandise stocking and facility cleanliness, maintaining a safe and welcoming environment for both staff and customers.● Enhanced local retail sales performance and management satisfaction by proactively addressing all delivery and merchandise issues, leading to improved operational efficiency and customer service ratings.● Directed departmental supervisors through comprehensive training and performance evaluations to foster skilled and motivated workforce.● Achieved $56,180 reduction in inventory shrinkage, lowering rate from 0.07% to 0.009% year over year, safeguarding assets, and improving profit margins.● Elevated average Net Promoter Score (NPS) from 55 to 73 year over year, indicating significant improvement in customer satisfaction and loyalty.● Led enforcement of safety programs, markedly reduced workplace accidents, and promoted culture of safety awareness.

Nashville, Tennessee, United States

During my tenure, I engaged in daily coordination with my team to assess performance, strategize on process enhancements, delegate projects, and evaluate progress. This approach fostered a culture of continuous improvement and accountability. I also managed third-party vendor relations and service level agreements, ensuring optimal performance, reliability, and compliance. These efforts directly improved operational outcomes andenhanced stakeholder satisfaction.● Headed regional cross-dock operations across six markets and enhanced distribution efficiency and market responsiveness, resulting in increased customer satisfaction and reduced delivery times.● Fostered strong relationships with both internal/external partners to meticulously manage operating budgets and key performance indicators (KPIs), achieve cost reductions, and enhance service quality.● Implemented comprehensive training on operational KPIs, effectively communicated expectations, and followed up to ensure compliance; acknowledged top performers and provided targeted coaching to improve low performers, leading to an uplift in team morale and productivity.● Revolutionized routing efficiency, drove 50% reduction in guaranteed route charges through strategic analysis and optimization of routing processes, and significantly minimized operational costs.● Boosted on-time delivery rates from 93% to 98%, demonstrating commitment

Nashville

I effectively delegated tasks and operational responsibilities, ensuring clear communication of policies and objectives to supervisors and staff. This approach has strengthened team alignment and boosted operational efficiency. By analyzing reports and engaging with direct reports, I’ve gathered essential data for strategic planning, addressing new initiatives, work progress, and challenges. This process supports informed decision-making and enhances process improvements. Additionally, as a subject matter expert on Highjump Warehouse Management System (WMS), I’ve conducted in-depth research on inventory variances and exceptions, which has significantly reduced inaccuracies and optimized inventory management.● Championed staff training programs and enforced adherence to organizational policies and procedures while ensuring skilled, knowledgeable workforce and maintaining high compliance standards.

Nashville, Tn

Conducted thorough audits of receiving documentation, offering constructive feedback to associates and senior management, leading to improvements in documentation accuracy and process efficiency. Oversaw verification of products for delivery and customer pickups to guarantee order accuracy, reduce discrepancies, enhance customer trust, and reduce return rates.● Directed team of up to 20 members in executing customer orders, managing process for returned freight, and ensuring timely/accurate deliveries which enhanced customer satisfaction and operational efficiency.● Ensured exemplary customer satisfaction through meticulous scheduling of daily deliveries, optimized delivery capacity, and swiftly addressed any delivery concerns, resulting in positive customer feedback and loyalty.● Successfully recruited, trained, and mentored new hires to foster skilled and motivated workforce committed to operational excellence and continuous improvement.

Charlotte, North Carolina

I conducted comprehensive audits of receiving documentation, providing constructive feedback to both associates and senior management. This initiative has led to significant improvements in documentation accuracy and process efficiency. Additionally, I managed the verification of products for delivery and customer pickups, ensuring order accuracy, reducing discrepancies, and enhancing customer trust, which in turn has helped todecrease return rates.● Directed team of up to 20 members in executing customer orders, managing process for returned freight, and ensuring timely/accurate deliveries which enhanced customer satisfaction and operational efficiency.● Ensured exemplary customer satisfaction through meticulous scheduling of daily deliveries, optimized delivery capacity, and swiftly addressed any delivery concerns, resulting in positive customer feedback and loyalty.● Successfully recruited, trained, and mentored new hires to foster skilled and motivated workforce committed to operational excellence and continuous improvement.

Florence, South Carolina Area

Bachelor Of Science (B.S.), Psychology

Education record