Crystal Rivera Email and Phone Number

When needed, serve as contact for referrals and conduct necessary screening and/or follow up for client to proceed with intake.Provide youth-guided and family-driven care management services to caseload assigned, maintaining accurate and verifiable documentation of all services rendered.Using a person-centered approach, complete comprehensive and detailed assessments, reviews, crisis plans, and care plans as required by standards set by DOH and lead Health Home contractors.Complete CANS-NY assessment for clients assigned and ensure a comprehensive view of the client/family strengths, challenges, skills, supports, etc.Provide a meaningful “core” service for each client assigned, which includes face to face visits per month based on need and acuity level, to ensure all care plan goals are addressed to the satisfaction of the clients served.Assist youth and families in the acquisition and maintenance of public benefits e.g., Medicaid, SNAP, Social Security, etc.Provide linkage/referrals and coordination of resources/support for medical care, mental health, social, recreational, and housing/basic needs, etc.

Coordinates case management activities and referrals to community-based resources for assigned clients.Completes a case management assessment to identify client needs and barriers to self-sufficiency (medical, psychiatric, alcohol/substance use treatment, housing, legal, public benefits, vocational, educational, childcare, and other needs).Performs site visits to locations including the client's home, treatment program, employment site or other community-based agencies.Meet with clients at their home and/or treatment programs and assesses attendance, participation, and progress in treatment programs and/or work activity programs.Utilizes multiple electronic database systems to monitor, report, and document services on a daily basis.Collaborates with team members of other professional disciplines, including vocational counselors, social workers, treatment providers, and/or employers to ensure that client is meeting goals and objectives of the service plan.Other tasks and duties related to case management services.

• Provide direct services to new clients including intake, engagement, assessment, referral, advocacy, counseling, exit summaries and follow-up.• Document all interactions with, or on behalf of, clients.• Maintain familiarity with program resources available on- and off-site.• Attend staff meetings and serve on committees as required.• Attend professional meetings, educational conferences, and in-service training.• Maintain current and accurate documentation, progress notes, and data tools both physically and electronically.• Interacting with other legal departmental staff.• Perform general clerical duties.• Develop and maintain effective communication with other programs and units within the organization to facilitate inter-agency referrals.• Provide coverage/duties for other areas as directed/needed.

• Handle, respond, and follow up on all queries. • Notify appropriate parties (e.g., CSR's, customers, Franchises, etc.) of process, inquiry updates/ changes or service requests as appropriate.• Review order error and order hold reports, and act based on need as instructed by SOP.• Update customer information in order management system as appropriate.• Communicate cross-functionally to investigate, research, and resolve all exceptions and adjustments promptly and accurately including any necessary coordination with other HCS departments and all required customer follow-up.

• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing in the RX30 system• Completed skilled administrative work to support all office staff and operational requirements.• Initiate patient prescription orders• Handle heavy volume of inbound and outbound calls.• Offered compassionate and attentive guidance to patients during moments of crisis and trauma• Organized paperwork such as charts and reports for office and patient needs.

• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.• Completed skilled administrative work to support all office staff and operational requirements.• Take telephone messages and direct incoming calls.• Helps at reception desk to welcome walk ins and direct to correct agency personnel.• Handle and file patient admission packets and authorizations.• Maintain logs, rosters, and mailing lists and prebilling.

• Communicated all store initiatives and promotions to customers to generate return business.• Scored in top 3% of employees in successful resolution of issues.• Developed reputation as an efficient service provider with high levels of accuracy.• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.• Dedicated to continuously improving sales abilities and product knowledge.• Bagged, boxed, or gift-wrapped sold merchandise per customer's request.• Helped drive sales goals and achieve monthly quotas.• Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Plan, implement and document successful educational, recreation, youth leadership, community service and arts activities with school-aged children. Adhere to policies and procedures in a pro-active manner, making the safety and care of children your primary focus. Build a positive relationship with each after-school participant in your care, and foster positive connections between participants. Actively engage with children at all times with the goal of fostering the positive development of each child and the group. Conduct yourself as a professional and representative of the agency with school staff, parents, children and anyone else with whom you come into contact in your role. Effectively manage assigned group. Maintain and enforce progressive discipline policy. Create a cohesive and effective staff team. Assist in enrollment, recording and submitting daily attendance records, and any other required documents to Director. Inspect on a daily basis all facilities, equipment, and supplies and be sure all are accounted for and put away at the end of each day. Actively participate in all aspects of staff or member development, including weekly supervision, weekly team meetings, pre-service training, an additional at least 15 hours of training during the school year. Other assignments, as requested.

• Displayed leadership across other functional areas to accomplish customer goals• Prioritized tasks to meet time sensitive situations based on customer needs• Handled and served quality food and beverages to customers• Participated in team effort to ensure customers are served quickly and satisfactorily • Worked internally with Sales Managers to promote products• Maintained a clean and organized workplace

• Displayed leadership across other functional areas to accomplish customer goals• Prioritized tasks to meet time sensitive situations based on customer needs• Handled and served quality food and beverages to customers• Participated in team effort to ensure customers are served quickly and satisfactorily • Worked internally with Sales Managers to promote products• Maintained a clean and organized workplace