- Meet and lead global Pride Employee Resource Group

• Manage the completion of cloud security Requests for Information, RFIs, from customers by creating projects in RFPIO, setting deadlines and ensuring completion by subject matter experts from all organizational levels• Maintain communication with Sales teams during the completion of RFI, alerting of delays as needed• Work with stakeholders across the organization to communicate customer security requests and updates to Autodesk security protocol • With the customer in mind, act as the first point of contact and resource for Sales questions regarding cloud security• Work cross-departmentally to redirect requests and find information as needed • Assist with regular Sales trainings on Cloud Security process with Sales Help team and present at GSOL• Successfully streamlined RFI process by assisting with the implementation of RFPIO• Presented at Forge Lightning Talks during Annual Security Reboot on Building Customer Trust• Member of Pride ERG – assisted with organizing Pride Events in June; proposed and organized Fall event with a public speaker

• With the customer in mind, act as first point of contact and resource for Sales questions regarding cloud security• Organize, track and monitor initial requests for cloud security information • Work cross departmentally to redirect requests and find information as needed • Assist with regular Sales trainings on Cloud Security process with Sales Help team• Complete Cloud Security coordinator duties as backfill as needed, including holding key stakeholders to deadlines and delivering final documents to sales • Helped organize activities for first Shared Services team meeting• Successfully completed Speaking with Impact training

As a consultant with Into the Dark, LLC, I have helped the team with advice on putting together a world-class haunted attraction. Along with operational advice, I also assisted with actor preparation and training, providing real-time coaching to help bring out each actor's best!

• Manage four person international customer service team in US and India• Respond to both consumer and wholesale customer inquiries daily through email andtelephone• Work cross departmentally to ensure marketing, sales and operations work in the best interestof the customer and business through regular discussions of products, systems and policies• Report urgent technical issues to e-commerce manager for correction• Create monthly customer service issue reports through ZenDesk• Manage and update inventory in both ecommerce and back end system• Assist Director of Key Accounts with shipping orders to companies such as Target, LL Bean,Coldwater Creek, and Zulily by working with our warehouse to ensure all outgoing shipmentsmeet their vendor compliance guides• Wrote, communicated and executed an updated return policy to reflect changing businessmodel to ecommerce• Assisted with catalog and website copy proofing

Project Management and Strategic Planning• Worked with owners to develop and monitor yearly $900,000 budget and goals• Developed and tracked detailed project plans for all departments including construction,costume, make up, scenic, and technical• Provided direct supervision of four department managers including delegating tasks,monitoring progress, and holding managers accountable to deadlines and budgetaryrestrictions.• Built and maintained positive relationships with multiple independent contractors as used ondesign and building projects• Developed and implemented 54 page safety and security protocol document to ensure all jobsare performed safely and within OSHA standards• Represented the company in a professional manner with business partners, media, sponsors,and vendorsPersonnel Management and Human Resources• Responsible for recruiting, hiring, training and supervising all six department managers and aseasonal staff of 120 employees• Ensured that all 100 roles to successfully run operation are filled each night• Responsible for reporting, addressing, and resolving HR issues• Payroll Processing• Responsible for ensuring a great experience from start to finish for our 2,000+ nightly visitors• Worked with an independent security company to ensure that guests and employees are safeat all timesProfessional Development• 2016 Seminar Speaker on Customer Service at Transworld Halloween and HauntedAttractions Show• Two years delivering mock interviews for Douglas Education Center

Manager• Acted as interim Department Manager while the role was being filled• Actively led and coached up to 13 direct reports• Payroll entry of all direct reports• Acted as a point of knowledge for co-workers and reports with the most up to date informationon company and external policies and procedures• Delivered response rate goals as set by CEO• De-escalated customer issues to ensure the success of the business• Collected and submitted data as part of the User Experience Research teamCustomer Care• Regularly worked with other teams within the company to ensure customers needs are beingmet• Responded to customer issues on social media• Assisted customers with sizing and styling advice on a daily basis.• Utilized logistics knowledge to help customers order and receive packages in a timely manner• Demonstrated strong interpersonal skills to build relationships with customers• Effectively communicated specific customer needs across departments using ModCloth’ssystems and policies