Crystal Lee Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

- Build up and manage a portfolio of accounts across all B2B segments and provide enquiry resolution- Act as a key point of contact for our hotel properties as well as external and internal clients and suppliers- Manage a portfolio of multi segment SME Accounts- Actively develop customer relationships and maintain high levels of customer satisfaction through fostering strong relationships

Melbourne, Victoria, Australia

- Attending networking activities to research and connect with prospective clients- Maintaining relationships with existing clients to ensure that they are retained- Negotiating with clients to secure the most attractive rates- Researching to find and connect with prospective clients- Maintaining and updating sales and business development reports

Novotel Melbourne South Wharf & Ibis Melbourne Glen Waverley

- Identifying and securing new group & events opportunities- Preparing detailed proposals and contracts that are tailored to client requirements- Maintaining and developing relationships with existing and new clients - Demonstrated event planning ability including organising, Banquet Event Order creation, communication with departments and effectively delivering to meet the client expectations- Managing all local and global corporate accounts- Prospecting and contacting new corporate account opportunities- Managing hotel website and social media platforms- Designing marketing materials such as flyers and posters

Novotel Melbourne South Wharf & Ibis Melbourne Glen Waverley

- Identified and securing new group & events opportunities- Prepared detailed proposals and contracts that are tailored to client requirements- Maintained and developed relationships with existing and new clients - Demonstrated event planning ability including organising, Banquet Event Order creation, communication with departments and effectively delivering to meet the client expectations- Managed all local and global corporate accounts- Prospected and contacted new corporate account opportunities- Created and posting posts on the hotel website and social media platforms- Designed marketing materials such as flyers and posters

Melbourne, Victoria, Australia

- Developed strong relationships with guests by providing personable customer service and effectively assessing and addressing their needs and wants- Gained enhanced written and verbal communication skills through daily email communication and a high volume of calls- Sufficiently navigated multiple computerised reservation systems and websites to allow for maximised customer satisfaction- Followed policies and security procedures for handling sensitive credit card and personal information- Worked closely with the Sales and Revenue department regarding room rates, inventory, and revenue- Used suggestive selling techniques to upsell in order to increase occupancy and revenue- Experienced in dealing with travel agents nationwide and internationally