Crystal Sanders Email and Phone Number

• Sole owner of jewelry design business creating one of a kind handmade jewelry, using a variety of materials including leather, feathers, semi-precious stones, metals, and other natural materials• Responsible for manufacturing, marketing, merchandising, and selling products• Monitor market conditions, product innovations, and competitive landscape • Establish brand recognition and customer relations by regularly attending various markets, boutiques, and events• Work directly with customers to create custom pieces by translating their ideas into viable jewelry designs • Consult with clients post-sale to provide ongoing support and encourage referral business

• Performed a wide range of complex administrative support activities for a large team of radiologist, while providing excellent customer service to internal and external clients• Monitored and triaged incoming, diagnostic studies and dispatched to radiologist for interpretation• Called diagnostic reports to referring physicians and nurses as directed by the radiologist• Reviewed turnaround times of exams, procedures, and workflow productivity to ensure highest level of customer care was given • Communicated directly as a liaison with external clients, editors, technologist, radiologist, ER staff and a variety of departments to resolve issues• Handled large volume of phone calls and electronic inquiries from clinical and hospital staff• Analyzed, interpreted, and provided reports regarding quality assurance and productivity issues • Scheduled and coordinated surgery procedures with hospital staff and radiologist• Supervised, coached, and trained new employees • Maintained calendars, planned and scheduled meetings and appointments for radiologist

• Reviewed and monitored the Turn Around Time Report to ensure deadlines were met • Maintained a working knowledge of ARA’s multiple software systems and communicated closely with editors, technologist, and radiologist • Called Stat Reports to referring physicians and assisted in communications with radiologist • Coached and mentored new employees in customer service processes and company policies• Welcomed and greeted patients/clients/visitors with a smile, and gathered necessary medical information and demographics • Scheduled patients for exams and provided detailed instructions for exams and procedures • Answered and managed a high volume of incoming calls and electronic communication • Collected co-pays and payments and processed medical insurance submissions • Maintained a detail knowledge of insurance billing and coding, including CPT and ICD-9 codes