Responds to escalated customer concerns. Provide support to various internal teams regarding client escalations. Manage my time to meet expected metrics as well as regularly exceed quarterly goals.

Experience in inbound and outbound calls with new and returning customers. Gained dispatching and scheduling experience across the Denver Metro area. Gained sales experience in promoting our V.I.P. Membership club.

Assisted in production, responsible for making sure all transcripts were sent out on time. • Sent out appropriate letters to attorneys and their CC’s.• Scanned exhibits for court reporters and videographers and created notebooks for depositions.• Answered phones and transferred calls to appropriate departments. • Helped with marketing: helped in searching for various promotional items for the company.• Assisted in accounts payables by calling law firms and checking payment status. • Excellent interpersonal skills• Strong problem solving skills• Experience in: Word, Microsoft Office & Excel.

• Assisted Court Clerks in sorting mail, sending and retrieving mail.• Collected payments and filing of court tickets. • In charge of defendants files and making sure they are delivered to district attorney. Once cases were assessed, I then ensured they were sent in timely manner to the Judge for final sentencing. • Developed strong sense for accountability and organization.

Greeted new guests and regular by name as they walked through the door. • Placed orders for customers and provide excellent customer service during each guests visit.• Handled cash and credit transactions as well as reconciled register at the end of each shift.• Trained new employees

Daily Tasks included: • Scheduling Service calls and keeping in contact with contractors.• Entering customers info into the database and filing invoices.• In charge of incoming and outgoing mail.• Ordered Office supplies and promotional items.

Assisted in the maintaing of private homes while house owners weren’t in town.• Scheduled appointments and met with private contractors.• Went grocery shopping and bought household items• Cleaned and maintained owners vehicles. • Did security house checks.• Demonstrated dependability as well as initiative.