Crystal Seager Email and Phone Number

Managed client implementation from inception to completion for small-to-medium imaging centers and enterprise solutions. Built long-term relationships and delivered services to clients, exceeding expectations. Identified and assisted in the resolution of technical and operational issues. Effectively communicated software functionality to users, administrators and physicians as well as technical and sales personnel. Worked directly with engineering teams to deploy customer’s clinical requirements. • Led multiple cross-functional teams in variety of large-scale system installations/upgrades.• Regularly addressed customer issues, engaged resources from different divisions to resolve problems, directly resulting in additional revenue. • Forecasted quarterly revenue, coordinated additional efforts to bring in additional revenue.• Developed training materials for FusionRIS, FusionPACS, and add-on modules, such as billing.

• Developed documented processes for contract creation through order fulfillment for national and international business units.• Managed contract templates, sales workflow solutions, and Business Associate Agreements.• Produced product education and training for sales force. • Implemented new processes for multiple departments during numerous acquisition transitions.• Accepted sales responsibilities for campaigns, service calls, and during times of low resources.

• Proficiently managed the Logistics department’s configuration control utilizing both FDA and ISO standards to ensure all requirements are met to release numerous software and hardware configurations.• Successfully built, tested and licensed imaging equipment in manufacturing that was then sent to hospitals and imaging centers. • Coordinated and performed internal audits with the Director of Quality Assurance to help company remain in compliance with the necessary regulations.

• Assessed client financial needs through details of current financial status.• Sold Bank of Oklahoma products throughout client assessments via a teller line and/or sit down sessions.• Adopted and applied numerous professional consumer service skills through courses which enabled me to troubleshoot all financial questions.• Articulately communicated with clients to clarify any customer questions, comments and concerns.• Responsible for auditing logs and daily work to verify that materials were properly entered and signed correctly and to assure all policies were met and no errors were committed.