Crystal Serrano Email & Phone Number

Developed Front of House - training manuals and sequence of service, best practices, focused around the guest experience and eliminating inefficiencies. Facilitated department orientation during multiple restaurant openings, training managers and new team members.Monitoring online reputation and continuously identifying and working with managers to identify coaching opportunities for their team to improve overall guest service experience.

Managed and monitored FMLA, ADAAA, policies and procedures ensuring compliance with all state and federal laws. Coordinated benefit events and programs at the property level, flu shot clinics, annual enrollment, etc. Liaison for team members and corporate benefits department.Managed Worker’s Compensation program at the property level, coordinated light duty program, anddoctors’ appointments for team members.Oversaw unemployment claims program, responded to claims, attended hearings and supported management team with claims process.Employee relations experience, assisted management team with investigations and determining course of action.Facilitated bi-monthly New Hire Orientation

Las Vegas, Nevada, Us

Responsible for the coordination of community and companywide employee events, and budget tracking. Responsible for ensuring company events calendar (intranet), was accurate and up to date.Coordinated and conducted quarterly I-9 AuditsRecruiting system administrator liaison for 10 propertiesProject lead for companywide job description consolidation project

Las Vegas, Nv, Us