• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.• Completed final move-out walk-throughs with tenants to identify required repairs.• Followed up on delinquent tenants and coordinated collection procedures.• Maintained original leases and renewal documents in digital and hardcopy format for property management office.• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, andschedule changes.• Verified income, assets, and expenses, and completed file trackingsheet for each applicant.• Maintained sufficient number of units market-ready for lease.• Communicated effectively with owners, residents, and on-siteassociates.• Implemented and enforced policies and procedures to maintainproperties to highest standards.• Maximized rental income while minimizing expenses througheffective planning and control.• Developed annual operating budgets and forecasts, as well as salesand marketing plans.• CHA Recertification Specialist• Tax Credit• Yardi, Entrata• Microsoft Excel Microsoft word

Cross-trained existing employees to maximize team agility and performance.• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.• Maintained professional, organized, and safe environment for employees and patrons.• Onboarded new employees with training and new hire documentation.• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.• Evaluated employee performance and conveyed constructive feedback to improve skills.• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.• Set aggressive targets for employees to drive company success andstrengthen motivation.• Reduced waste and pursued revenue development strategies to keep