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Crystal Stephens Email & Phone Number

Head of CX + Fraud Operations at Atlas
Location: New York City Metropolitan Area, United States, United States 11 work roles
1 phone found area 845 LinkedIn matched
3 data sources Profile completeness 86%

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Direct phone (845) ***-****
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Current company
Atlas
Role
Head of CX + Fraud Operations
Location
New York City Metropolitan Area, United States, United States

Who is Crystal Stephens? Overview

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Quick answer

Crystal Stephens is listed as Head of CX + Fraud Operations at Atlas, based in New York City Metropolitan Area, United States, United States. AeroLeads shows phone signal with area code 845 and a matched LinkedIn profile for Crystal Stephens.

Crystal Stephens previously worked as Head of Customer Experience + Fraud Operations at Atlas and Owner at Cx Innovators.

Company email context

Email format at Atlas

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Atlas

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Profile bio

About Crystal Stephens

Results-oriented leader with over 15 years of experience in customer experience, support, and fraud strategy in the fintech industry. Proven track record of scaling teams and operations effectively, from overseeing customer growth from 35,000 to over 1.7 million at Womply to leading 300+ employees across three geos with Dropbox. Skilled in leveraging AI and data-driven insights to improve customer satisfaction and operational efficiency, reduce fraud, and drive substantial revenue growth.Recognized for my ability to build high-performing teams and foster a culture of innovation and continuous improvement. I am passionate about leadership development, ensuring a customer-first approach, and setting new standards in the fintech space.Core Competencies: • Senior Leadership • Fraud Operations & Risk Management (AML/BSA/KYC/Ops/Strategy) • AI and Data-Driven Strategy Implementation • Team Building & Leadership Development • Strategic Planning & Operational Excellence • Fintech Innovation & Market Expansion • Compliance Training & Process Optimization • Cross-Functional Collaboration & Stakeholder Management (Cat herder)

Listed skills include Leadership, Sales, Management, Training, and 41 others.

Current workplace

Crystal Stephens's current company

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Atlas
Atlas
Head of CX + Fraud Operations
Website
atlasfin.com
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Company profile
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11 roles

Crystal Stephens work experience

A career timeline built from the work history available for this profile.

Head Of Cx + Fraud Operations

Atlas

New York, NY, US

Head Of Customer Experience + Fraud Operations

Atlas

San Francisco Bay Area, US

I lead seven key teams within Atlas: Customer Support, Fraud Operations, AML/BSA, Customer Retention, Customer Onboarding, and Disputes (Reg E and Reg Z). Managing a team of over 100 employees, I oversee operations that support over ~200,000 users on the Atlas platform.

Owner

Cx Innovators

CX Innovators is a consulting business dedicated to optimizing the end-to-end customer journey. With extensive industry knowledge and expertise, I provide tailored services that deliver exceptional results.

Vp, Customer Experience + Fraud Operations

Solo Global, Inc.

Drive customer adoption and streamline strategic operations as the owner of customer success, NPS, CSAT, Voice of Customer (VoC), support, and fraud operations for a fintech startup catering to solopreneurs. I'm dedicated to enhancing the overall customer experience in the payments space.

Mar 2022 - Jun 2023

Vp Of Customer Success, Sales & Fraud

Womply

San Francisco, CA, US

Implemented scalable customer success and onboarding processes to drive customer lifetime value (LTV) growth and minimize churn. Simultaneously, maintained oversight of sales strategy at a tech company specializing in CRM reputation management software for small businesses. Collaborated closely with the product team to align branding and design visuals.

Feb 2020 - May 2022

Sr Director Of Sales, Customer Success & Lifecycle Marketing

Womply

San Francisco, CA, US

Implemented lean processes to decrease payback periods and lower customer acquisition cost (CAC) metrics, leading a team of 5 direct reports in a streamlined organization of 50 employees. Maintained oversight of the sales development team while assuming additional responsibility for end-to-end sales processes, from lead generation to deal closure and.

Sep 2018 - Feb 2021

Mentor

#Girlsclub

Chandler, Arizona, US

#GirlsClub is committed to changing the face of sales by empowering more women to earn roles in leadership helping reverse the zero growth trend of women leaders in sales. We address this by providing a cross-company community + a six-month exclusive training program including:Tactical Sales Management Job Training1:1 Female & Male.

May 2020 - Jan 2022

Global Smb, Revenue Officer For Dropbox

Marketstar

Ogden, Utah, US

Led strategic initiatives to surpass global monthly revenue targets, overseeing a team comprising 4 regional directors, 20 sales managers, and 250 sales representatives. Revitalized cross-cultural sales strategies tailored to specific regions, while maintaining supervision over NAMER, EMEA, APAC, and LATAM teams.

Jun 2016 - Oct 2018

Head, Global Training And Sales Methodology

Marketstar

Ogden, Utah, US

Sep 2014 - Jun 2016
Team & coworkers

Colleagues at Atlas

Other employees you can reach at atlasfin.com. View company contacts →

PS Petro Swanepoel Petro Swanepoel Colleague at Atlas South Africa, South Africa View → DP David Padgett David Padgett Colleague at Atlas Crossville, Tennessee, United States, United States View → MG Maria Gonzalez Maria Gonzalez Colleague at Atlas San Antonio, Texas Metropolitan Area, United States View → LD Leslie Downes Leslie Downes Colleague at Atlas Fort Worth, Texas, United States, United States View → JR Jeremy Richardson Jeremy Richardson Colleague at Atlas Miami, Florida, United States, United States View → AC Alexis Collins Alexis Collins Colleague at Atlas Portland, Oregon Metropolitan Area, United States View → PM Pablo Moreno Pablo Moreno Colleague at Atlas Los Angeles, California, United States, United States View → MN Milliet Nomgqibelo Mayisela Milliet Nomgqibelo Mayisela Colleague at Atlas City Of Johannesburg, Gauteng, South Africa, South Africa View → MN Melissa Negron Melissa Negron Colleague at Atlas Sarasota, Florida, United States, United States View → AH Alex Hassouneh Alex Hassouneh Colleague at Atlas Garden Grove, California, United States, United States View →
FAQ

Frequently asked questions about Crystal Stephens

Quick answers generated from the profile data available on this page.

What company does Crystal Stephens work for?

Crystal Stephens works for Atlas.

What is Crystal Stephens's role at Atlas?

Crystal Stephens is listed as Head of CX + Fraud Operations at Atlas.

What is Crystal Stephens's phone number?

AeroLeads has found 1 phone signal(s) with area code 845 for Crystal Stephens at Atlas.

Where is Crystal Stephens based?

Crystal Stephens is based in New York City Metropolitan Area, United States, United States while working with Atlas.

What companies has Crystal Stephens worked for?

Crystal Stephens has worked for Atlas, Cx Innovators, Solo Global, Inc., Womply, and #Girlsclub.

Who are Crystal Stephens's colleagues at Atlas?

Crystal Stephens's colleagues at Atlas include Petro Swanepoel, David Padgett, Maria Gonzalez, Leslie Downes, and Jeremy Richardson.

How can I contact Crystal Stephens?

You can use AeroLeads to view verified contact signals for Crystal Stephens at Atlas, including work email, phone, and LinkedIn data when available.

What skills is Crystal Stephens known for?

Crystal Stephens is listed with skills including Leadership, Sales, Management, Training, Salesforce.Com, Sales Management, Account Management, and Sales Operations.

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