Crystal Stephens Email & Phone Number

New York, Ny, Us

San Francisco Bay Area, Us

I lead seven key teams within Atlas: Customer Support, Fraud Operations, AML/BSA, Customer Retention, Customer Onboarding, and Disputes (Reg E and Reg Z). Managing a team of over 100 employees, I oversee operations that support over ~200,000 users on the Atlas platform.

CX Innovators is a consulting business dedicated to optimizing the end-to-end customer journey. With extensive industry knowledge and expertise, I provide tailored services that deliver exceptional results.

Drive customer adoption and streamline strategic operations as the owner of customer success, NPS, CSAT, Voice of Customer (VoC), support, and fraud operations for a fintech startup catering to solopreneurs. I'm dedicated to enhancing the overall customer experience in the payments space.

San Francisco, Ca, Us

Implemented scalable customer success and onboarding processes to drive customer lifetime value (LTV) growth and minimize churn. Simultaneously, maintained oversight of sales strategy at a tech company specializing in CRM reputation management software for small businesses. Collaborated closely with the product team to align branding and design visuals, resulting in compelling customer messaging. Leveraged customer insights to optimize email marketing strategies.Main accomplishment: Directly helped us grow from 35,000 customers to 3 million in hyper-scale. This lead to our unicorn exit in 2022.

San Francisco, Ca, Us

Implemented lean processes to decrease payback periods and lower customer acquisition cost (CAC) metrics, leading a team of 5 direct reports in a streamlined organization of 50 employees. Maintained oversight of the sales development team while assuming additional responsibility for end-to-end sales processes, from lead generation to deal closure and smooth customer transition to the success team.

Chandler, Arizona, Us

#GirlsClub is committed to changing the face of sales by empowering more women to earn roles in leadership helping reverse the zero growth trend of women leaders in sales. We address this by providing a cross-company community + a six-month exclusive training program including:Tactical Sales Management Job Training1:1 Female & Male MentorsConfidence-building CurriculumA Community That Empowers Risk Taking

Ogden, Utah, Us

Led strategic initiatives to surpass global monthly revenue targets, overseeing a team comprising 4 regional directors, 20 sales managers, and 250 sales representatives. Revitalized cross-cultural sales strategies tailored to specific regions, while maintaining supervision over NAMER, EMEA, APAC, and LATAM teams.

Ogden, Utah, Us

Middletown, New York, Us

Charlotte, Nc, Us