Crystal Stephens Email and Phone Number
Crystal Stephens phone numbers
Results-oriented leader with over 15 years of experience in customer experience, support, and fraud strategy in the fintech industry. Proven track record of scaling teams and operations effectively, from overseeing customer growth from 35,000 to over 1.7 million at Womply to leading 300+ employees across three geos with Dropbox. Skilled in leveraging AI and data-driven insights to improve customer satisfaction and operational efficiency, reduce fraud, and drive substantial revenue growth.Recognized for my ability to build high-performing teams and foster a culture of innovation and continuous improvement. I am passionate about leadership development, ensuring a customer-first approach, and setting new standards in the fintech space.Core Competencies: • Senior Leadership • Fraud Operations & Risk Management (AML/BSA/KYC/Ops/Strategy) • AI and Data-Driven Strategy Implementation • Team Building & Leadership Development • Strategic Planning & Operational Excellence • Fintech Innovation & Market Expansion • Compliance Training & Process Optimization • Cross-Functional Collaboration & Stakeholder Management (Cat herder)
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Head Of Customer Experience + Fraud OperationsAtlas Aug 2023 - PresentSan Francisco Bay Area, UsI lead seven key teams within Atlas: Customer Support, Fraud Operations, AML/BSA, Customer Retention, Customer Onboarding, and Disputes (Reg E and Reg Z). Managing a team of over 100 employees, I oversee operations that support over ~200,000 users on the Atlas platform.
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OwnerCx Innovators Jun 2023 - PresentCX Innovators is a consulting business dedicated to optimizing the end-to-end customer journey. With extensive industry knowledge and expertise, I provide tailored services that deliver exceptional results.
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Vp, Customer Experience + Fraud OperationsSolo Global, Inc. Mar 2022 - Jun 2023Drive customer adoption and streamline strategic operations as the owner of customer success, NPS, CSAT, Voice of Customer (VoC), support, and fraud operations for a fintech startup catering to solopreneurs. I'm dedicated to enhancing the overall customer experience in the payments space.
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Vp Of Customer Success, Sales & FraudWomply Feb 2020 - May 2022San Francisco, Ca, UsImplemented scalable customer success and onboarding processes to drive customer lifetime value (LTV) growth and minimize churn. Simultaneously, maintained oversight of sales strategy at a tech company specializing in CRM reputation management software for small businesses. Collaborated closely with the product team to align branding and design visuals, resulting in compelling customer messaging. Leveraged customer insights to optimize email marketing strategies.Main accomplishment: Directly helped us grow from 35,000 customers to 3 million in hyper-scale. This lead to our unicorn exit in 2022. -
Sr Director Of Sales, Customer Success & Lifecycle MarketingWomply Sep 2018 - Feb 2021San Francisco, Ca, UsImplemented lean processes to decrease payback periods and lower customer acquisition cost (CAC) metrics, leading a team of 5 direct reports in a streamlined organization of 50 employees. Maintained oversight of the sales development team while assuming additional responsibility for end-to-end sales processes, from lead generation to deal closure and smooth customer transition to the success team.
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Mentor#Girlsclub May 2020 - Jan 2022Chandler, Arizona, Us#GirlsClub is committed to changing the face of sales by empowering more women to earn roles in leadership helping reverse the zero growth trend of women leaders in sales. We address this by providing a cross-company community + a six-month exclusive training program including:Tactical Sales Management Job Training1:1 Female & Male MentorsConfidence-building CurriculumA Community That Empowers Risk Taking -
Global Smb, Revenue Officer For DropboxMarketstar Jun 2016 - Oct 2018Ogden, Utah, UsLed strategic initiatives to surpass global monthly revenue targets, overseeing a team comprising 4 regional directors, 20 sales managers, and 250 sales representatives. Revitalized cross-cultural sales strategies tailored to specific regions, while maintaining supervision over NAMER, EMEA, APAC, and LATAM teams. -
Head, Global Training And Sales MethodologyMarketstar Sep 2014 - Jun 2016Ogden, Utah, Us
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Branch ManagerHudson Heritage Federal Credit Union Jan 2013 - May 2014Middletown, New York, Us -
Branch ManagerBank Of America Jan 2006 - Jan 2013Charlotte, Nc, Us
Crystal Stephens Skills
Frequently Asked Questions about Crystal Stephens
What company does Crystal Stephens work for?
Crystal Stephens works for Atlas
What is Crystal Stephens's role at the current company?
Crystal Stephens's current role is Senior Leader in Support & Fraud | Rated Top 10 Leader.
What is Crystal Stephens's direct phone number?
Crystal Stephens's direct phone number is +184580*****
What are some of Crystal Stephens's interests?
Crystal Stephens has interest in Science And Technology, Children.
What skills is Crystal Stephens known for?
Crystal Stephens has skills like Leadership, Sales, Management, Training, Salesforce.com, Sales Management, Account Management, Sales Operations, Business Development, Coaching, Banking, Microsoft Office.
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