I manage daily operations for three municipalities, focusing on optimizing the customer experience while ensuring ongoing compliance with regulatory, safety, environmental, operating, ethics, and other standards. By proactively evaluating staffing needs, I appropriately schedule, route, and oversee staff to meet customer requirements as well as corporate goals and objectives.Some of my significant contributions include:• Partnering with the Operations Manager and General Manager to… Show more I manage daily operations for three municipalities, focusing on optimizing the customer experience while ensuring ongoing compliance with regulatory, safety, environmental, operating, ethics, and other standards. By proactively evaluating staffing needs, I appropriately schedule, route, and oversee staff to meet customer requirements as well as corporate goals and objectives.Some of my significant contributions include:• Partnering with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence within budget parameters.• Leveraging strong interpersonal communication skills to build a culture of accountability, integrity, and employee engagement while adhering to safety, efficiency, and accident prevention programs and initiatives.• Continually demonstrating proven expertise as a hands-on professional willing to do whatever needs to be done to ensure timely completion and first class customer service, from filling in for absent employees to coming in early and staying late to meet stringent deadlines. Show less

I trained, coached, scheduled, and supervised all Solid Waste employees, including conducting performance evaluations and providing corrective action to assist employees in reaching their full potential. I continually analyzed route schedules and monitored work-in-progress to maximize performance through efficient resource allocation.Some of my significant contributions included:• Streamlining operations by redesigning residential routes to optimize resources.• Demonstrating… Show more I trained, coached, scheduled, and supervised all Solid Waste employees, including conducting performance evaluations and providing corrective action to assist employees in reaching their full potential. I continually analyzed route schedules and monitored work-in-progress to maximize performance through efficient resource allocation.Some of my significant contributions included:• Streamlining operations by redesigning residential routes to optimize resources.• Demonstrating strong business acumen generating capital projections for equipment and staffing needs.• Achieving exceptional employee engagement and morale by cultivating an environment of high performance founded on integrity and accountability while building positive relationships across all levels.• Creating accurate bid documents for equipment purchases and assuming responsibility for producing RFPs and bid openings. Show less

I delivered exceptional administrative assistance to legislative and departmental offices to facilitate efficient day-to-day operations. Liaising with clients via phone, email, and face-to-face communications, I provided world class customer service. I also managed accounts payable and payroll as well as document preparation and management systems.Some of my significant contributions included:• Ensuring budgetary adherence by tracking and updating financial position and generating… Show more I delivered exceptional administrative assistance to legislative and departmental offices to facilitate efficient day-to-day operations. Liaising with clients via phone, email, and face-to-face communications, I provided world class customer service. I also managed accounts payable and payroll as well as document preparation and management systems.Some of my significant contributions included:• Ensuring budgetary adherence by tracking and updating financial position and generating periodic reports for executive management.• Improving customer satisfaction by implementing effective business process improvements. Show less