Crystal Sweely Email & Phone Number

United States

Shelton, Washington, United States

Negotiate and managed entertainment contracts.Coordinate travel logistics and meetings for entertainers and team members.Plan and execute events from inception to completion, ensuring exceptional experiences for guests and stakeholders. Manage ticketing operations and collaborate with tour managers for seamless show execution.Handle vendor payments, accommodations, and hospitality arrangements.Ensure compliance with state, federal, and tribal gaming laws and developed event policies and procedures.

Rochester Wa

Manage 60 employees and 13 supervisors.Responsible for hiring, orientation, and training of new hires.Develop current supervisor and staff members via coaching and cross trainingManage staff schedules and monitor attendanceAdminister non-monetary recognitionPractice Management by Walking Around to keep familiar with activities amongst supervisors and staffProvide coaching, development, and mentorship for supervisors and staffImproved employee morale which lead to improvements in customer service Responsible for care, custody, and reconciliation of cage inventory, including cash, checks and gaming chipsEnsure compliance with department policies and proceduresDrive continuous improvement in processes to improve internal controls, customer service, and efficiencyEnsures bank deposits and currency orders are processed timely and accurately and investigate discrepanciesPrepare, verify and submit payroll reconciliationOversee procurement of materials in accordance with established policiesResponsible for preparation of process documentation in accordance with State and Federal laws, along with Tribal Gaming requirementsApprove and establish guest credit lines and approve checks cashed by patronsEnsure safety and welfare of all assigned staff and patron and stay current on facility disaster planWrite annual performance evaluations.