Crystal Thomas Email & Phone Number

Oklahoma City, Oklahoma Area

Coordinate information with other representatives, departments, agents, brokers, medical providers, and all appropriate parties to resolve claim investigationsAct as a liaison between external customers and internal sales representativesResponds to customer inquiries in a positive and knowledgeable mannerProvide appropriate verbal/written communication to external and internal customersInvestigate claim related issues brought forth by the customerObtain and maintain call flow certifications in accordance with department performance metricsIdentify claim errors and initiates the appropriate steps to bring about correctionAccurately record documentation regarding communication with internal and external customersTrack status of claim errors and resultant correction in order to ensure timely error resolution and optimal processing accuracyProcess incoming Disability and Supplemental Medical claim according to appropriate degrees of Customer call volume

Oklahoma City, Oklahoma Area

Obtain information from clients, claimants, and vendorsAssist in investigating losses to determine cause, scope and extent of damages and possible subrogationDocument all activity to support claim fileDraft and edit documents pertaining to claimsCommunicate effectively with clients, claimants, and vendors on a day-to-day basis through telephone and email communicationAchieve fair, equitable and timely claim disposition that is consistent with our vendor and internal expectationsProvide support to management in a team-work driven environmentEvaluate claims for purposes of setting reserves and making appropriate paymentProcess checks for payment of claims