Crystal Thompson Email and Phone Number
Passionate about operations management, marketing strategy, and AI-driven workflow optimization, I lead organizations toward growth, efficiency, and innovation. My background spans healthcare, digital media, and non-profits, where I’ve directed strategic development, launched high-impact marketing campaigns, and optimized processes to drive measurable results.As President of Operations at The Online Virtual Counselors, I led daily operations for a team of 25+ psychotherapists, overseeing budget planning and P&L. I crafted strategies that amplified brand presence and doubled company growth by streamlining HR, client management workflows, and business development. This work expanded our reach to underserved communities across the East Coast.When I founded Providence Medical Billing & Practice Management, I combined my expertise in operations and client relations to help healthcare practices thrive. I oversaw client onboarding, insurance contract negotiations, and revenue cycle management. By managing both in-office and remote teams, I enabled efficient operations that supported client growth, & improved service quality. My approach balances automation with a personalized touch, enhancing engagement, ensuring compliance, and driving profitability.For Crystal Thompson Design, I specialized in branding, building cohesive identities and social media campaigns that resonate with audiences. This hands-on experience sharpened my approach to positioning, engagement, and educational content, ensuring each campaign maximizes impact and builds a unique brand.| Key Skills & Expertise |Operational Leadership: Over 10 years leading teams, refining workflows, & implementing KPIs to drive growth and efficiency.Healthcare Operations: Proven success in medical billing, contract negotiations, revenue cycle management, and regulator compliance.Brand Strategy & Marketing: Skilled in crafting brand identities and developing growth-focused plans through paid and organic campaigns, email marketing, & targeted outreach.Financial Management: Budgeting, P&L oversight, revenue forecasting & analysis, provide operational insight during M&A activities, assessing potential risks and profit.Content Creation & SM Marketing: Proficient in developing & measuring content strategies across social media, video, and storytelling.Client Relations: Strong in building partnerships, maintaining client satisfaction, & automation.Data Analytics & BI: Leveraging expertise in Python, SQL, and Power BI to drive data-driven insights and enhance company performance.
Providence Medical Billing
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Founder & ConsultantProvidence Medical Billing Nov 2020 - PresentPinedale, Wyoming, United StatesHarnessing my expertise in medical billing and practice management, I spearhead assessments of healthcare practices to uncover avenues for growth, cost reduction, and elevated service standards for clients and patients. Guided by a dedicated team, we execute these strategies with unwavering power and precision. My role commands a thorough analysis while our team ensures swift and decisive action on identified opportunities. Together, we optimize critical functions such as client onboarding, insurance verification, claims processing, medical coding, billing, and contract negotiations for both individual and group healthcare practices.Backed by professional certifications as an Outpatient Biller, Coder, and Risk Adjuster.Key components of my commanding role include:-Orchestrating the development and execution of strategic marketing initiatives, fortifying brand presence and propelling practice growth.-Collaborating seamlessly with the team to assertively manage credentialing and negotiate contracts with insurance providers, forging formidable alliances.-Commanding negotiations of fee schedules to maximize revenue streams.-Proactive enforcing compliance with HIPAA regulations and safeguarding patient data security.-Conducting reviews of overhead costs, cutting through inefficiencies.-Providing unwavering support for carrier audits, ensuring financial transparency and accountability through our team generating leads to fuel practice expansion, and wielding our collective growth.
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Founder, ProducerCrystal Thompson Design, Llc. Jan 2017 - PresentAs the driving force behind Crystal Thompson Design, LLC, I specialize in crafting strategic, captivating video content and brand narratives that resonate across digital and social media. With a comprehensive approach to brand strategy, I create cohesive visual identities, developing content that not only engages but elevates brand presence. I handle the full cycle of production—from conceptualization and storyboarding to shooting, editing, and publishing—ensuring each project aligns with the client’s voice and market objectives.My work is rooted in data-informed insights and trend analysis, allowing me to adapt quickly in a fast-evolving digital landscape. I leverage a deep understanding of the social media ecosystem to maximize content impact. Whether it’s educational tutorials, product reviews, or engaging teasers, I ensure that every piece I produce meets the highest standards of quality and relevance. My ability to merge brand strategy with storytelling enables clients to reach and captivate their audience effectively.Key Skills:-Brand Strategy & Positioning: Developing strong brand identities and crafting visual stories to boost brand awareness.-Content Creation & Social Media Strategy: Skilled in producing content tailored to diverse platforms and building strategies that maximize audience engagement.-Video Production & Editing: Expertise in end-to-end video production, from pre-production planning to editing.-Digital Media Analytics: Tracking performance and adapting strategies based on audience behavior and content trends.-Professional Equipment Proficiency: Extensive experience with DSLR cameras, lighting, and audio for high-quality video production.-Trend Analysis & Audience Engagement: Staying updated on digital media trends and using analytics to refine strategies for maximum reach.
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President Of OperationsThe Online Virtual Counselors Apr 2021 - Jul 2024Livingston, NjOnline Virtual Counselors is a distinguished group private practice specializing in the delivery of remote counseling and therapy sessions tailored to the East Coast Region. Our unwavering mission is to offer top-tier, individualized therapy services.In my esteemed role, I am privileged to oversee the day-to-day operational aspects of the company. This encompasses:- Effective management of a proficient team comprising 25+ Psychotherapists, ensuring the delivery of exceptional therapeutic care.- Defining and implementing a robust operations strategy, organizational structure, and streamlined processes to enhance efficiency and service excellence.- Taking charge of the quarterly and annual budgeting processes, along with the responsibilities of profit and loss (P&L) management.- Diligently monitoring performance metrics to proactively identify areas for improved operational efficiency and recommending effective solutions.- Maintaining a comprehensive working knowledge across all operational phases, enabling a holistic understanding of our practice's dynamics.- Coordinating and providing essential support to operational functions across the entirety of our business.- Conducting the full spectrum of talent management, including interviewing, hiring, training, and mentoring the operations management team, ensuring they remain aligned with our mission and values.- Managing diverse teams of clinicians, administration professionals, and B2B consultants, fostering a collaborative environment that fosters growth and innovation.- Offering regular and transparent performance updates to our esteemed CEO, fostering clear communication and strategic alignment at the highest level.My role is dedicated to upholding our commitment to exceptional therapy services and ensuring the continued success and growth of Online Virtual Counselors. -
Program ManagerMain Street Pinedale Feb 2021 - Jul 2022Pinedale, Wyoming, United StatesIn alignment with our non-profit objectives, my responsibilities encompass strategic planning and execution of outreach campaigns, meticulous management of our social media presence, orchestration of notable events such as the Green River Rendezvous and the Pinedale Winter Carnival, as well as the implementation of fundraising initiatives, grant writing, and diligent public relations efforts.Furthermore, I assume a crucial role in the organization by overseeing the financial budget, ensuring fiscal accountability, reporting progress and financial performance to our esteemed board of directors, and meticulously upholding compliance with local government regulations. My dedication to these multifaceted tasks underscores our commitment to the success and sustainability of our non-profit mission. -
Content Curator & StrategistCrystal Thompson Design 2014 - 2020-In-depth knowledge and understanding of social media platforms (Facebook, Twitter, Google+, YouTube, Pinterest, etc.)-Strong visual eye to help guide the design process and production of assets-Proficiency with organizing, planning, and completing multiple projects within deadlines-Edit and proofread all written marketing collateral, both digital and print.-Conduct keyword research and use SEO guidelines to optimize content.-Identify customers’ needs and recommend new topics.-Update our website as needed.-Manage and develop content for email newsletter.-Content review and creation management-Market research-Publish and manage daily social posts
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Director Of Business DevelopmentHeffy Doodle Stamps 2017 - Jan 2019Hampshire, Uk-Remote management of 10+ bloggers and content contributors.- Manage the execution of multiple Influencer content creation campaigns, including: outreach, writing campaign briefs, contracts, facilitating product delivery, navigating content submission.-Develop and manage creative social media content and easily adapt to brand guidelines-Curate relevant content to reach the company's target market.-Monitor, listen and respond to users while cultivating leads and cultivating meaningful online interactions.-Conduct online advocacy and open stream for cross-promotions.-Develop and expand community and/or blogger outreach efforts.-Become an advocate for the Company in Social Media spaces, engaging in dialogues and answering questions where appropriate.-Demonstrate the ability to map out a marketing strategy and then drive that strategy proven by testing and metrics.-Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising the Social Media campaigns.-Analyze, review, and report on the effectiveness of campaigns in an effort to maximize results.
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Director Of Agent DevelopmentFarmers Insurance Mar 2010 - Feb 2012As Director of Agent Development, I was tasked to recruit possible Farmers Insurance Agents. Once the screening process had been approved, I trained and prepared the agents to take their required state test for certifications is selling a home, auto, and life insurance products. Once fully certified, I help the agents find their office spaces and fully begin their new careers. This also included business to business relationship building and management As the only bi-lingual individual in the district office for the Central Kansas area, I also provided expertise and customer service support to customers and providers. I investigated claim and customer service issues, and provide resolutions.Used office suites, bookkeeping software, office management.I upheld my Kansas, Texas and Wyoming Property & Casualty Producer License.
Crystal Thompson Skills
Frequently Asked Questions about Crystal Thompson
What company does Crystal Thompson work for?
Crystal Thompson works for Providence Medical Billing
What is Crystal Thompson's role at the current company?
Crystal Thompson's current role is Experienced Operations Consultant | AI-Driven Workflow Optimization & Strategy | Healthcare, Marketing, Digital Media & Non-Profit Sectors.
What skills is Crystal Thompson known for?
Crystal Thompson has skills like Microsoft Office, Management, Customer Service.
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