Crystal T. Email & Phone Number

United States

Provided comprehensive administrative support including scheduling, data entry, communication handling, bookkeeping, and clerical tasks. Addressed inquiries and complaints, developed strong client and colleague relationships, and implemented procedural improvements to boost customer satisfaction. Managed databases, handled invoices and payments accurately, and ensured efficient purchase order matching.Key Skills:Administrative Support: Coordinated schedules and performed data entry tasks.Customer Service: Addressed inquiries and complaints, built strong relationships, and enhanced customer satisfaction.Database Management: Managed databases for customer information.Financial Management: Handled invoices, payments, deposits, and maintained expenditure records.Communication Handling: Managed communication via phone and email.Procedural Improvement: Implemented changes to enhance operational efficiency.

Chicago, Illinois, United States

Establish effective bargaining agreements, advising employees on their contract position, admonishing employers over safety issues, rights and representing employees during a grievance experience.

United States

Promote superior experience by addressing management and customer concerns, enforcing safety measurements, demonstrating empathy, and resolving problems swiftly.Key Skills:Project Management: Efficiently oversee front desk operations, ensuring smooth and effective service delivery.Customer Service: Develop strong customer relationships, proactively address concerns, and resolve complaints to enhance client satisfaction.Communication: Manage email correspondence, conduct outbound calls, and ensure clear and effective communication with clients and staff.Problem-Solving: Analyze technical issues, building safety concerns, and implement solutions using troubleshooting methods.Time Management: Prioritize tasks to handle reservations, update databases, and manage various front desk responsibilities efficiently.Data Management: Utilized internet and Microsoft office. Blu Sky's internal software was also utilized to manage client data, create and update databases, and handle reservations.Technical Troubleshooting: Resolve technical problems related to building safety, including fire alarms, generators, and surveillance systems.Team Leadership and Training: Supervise new hires, provide on-site training, and ensure they are well-equipped to perform their duties.Safety and Security Monitoring: Monitor and operate surveillance cameras, assess the status of safety systems, and coordinate with building engineers and contractors.

Chicago, Illinois, United States

Worked with Securitas Security Service for clients like FIS, US Bank, Northern Trust Bank, and Oak Street Health. Excelled in client satisfaction, security protocols, safety, and customer service. Provided personal assistance, managed high call volumes, resolved client issues, monitored security, trained new employees, and maintained confidentiality using C-CURE Software.Key Skills:Client Satisfaction: Promptly addressed concerns and prioritized service.Security Knowledge: Proficient in security protocols and safety procedures.Customer Service: Built strong relationships and provided solutions.Communication: Managed high call volumes and relayed crucial information.Problem-Solving: Resolved or escalated client issues.Time Management: Efficiently handled tasks and high call volumes.Safety Monitoring: Patrolled areas and notified officials of incidents.Leadership: Supervised and trained new employees.Confidentiality: Maintained company and client privacy.Technical Proficiency: Used C-CURE Software for security tasks.