Crystal Tinker Email & Phone Number

United States

Featherstone Distribution, LLCSeptember 1,2022-November 28,2022Collections Consultant Monitoring accounts: Regularly review accounts to identify outstanding balances. Contacting customers: Coaching accounts receivable on effective verbal and written communication to increase revenue and decrease account balance’s and work with them on payment plans. Updating records: Keeping records of collection efforts. Reporting: Prepare and present reports on collection activities and accounts receivable status with CEO, President, and AR team. November 28, 2022–April1,2024Director of Accounts Receivable / Human Resource• Manage staff of four including daily workflow, prioritization, coaching, performance management and professional development.• Restructuring of Accounts Receivable team function; optimization of processes and polices.• Lead AR team, promoting a culture of high performance and continuous improvement.• Oversee the entire process of collecting payments from our customers.• Proficient in handling billing disputes and negotiation with customers.• Ensure all transactions are processed timely and accurately meeting all deadlines.• Regularly view AR aging reports and work with sales team to minimize overdue accounts.• Manage the credit approval process, analyzing customer financial data to establish appropriate credit lines, ensuring seamless processing of customer orders.• Process account adjustments and write-offs, negotiating with customers to establish appropriate payment terms.• Performed a variety of administrative activities to ensure the smooth and efficient operation of the Chief Executive Officer (CEO) office.• Compose, review, and prepare correspondence, presentations, contracts, and agreements accurately and in a timely manner.• Served as the assistant to the CEO.• Human Resources Administrator• Payroll backup.Featherstone Baking LLC (new ownership)April 1, 2024-current Director of Accounts Receivable (remote)

United States

• Maintain precise records of all incoming payments.• Prepare and send invoices to clients.• Contact clients as needed to ensure payment of outstanding invoices.• Reconcile any irregularities in receipts.• Work collaboratively with accounts payable and other accounting staff to ensure accuracy in finances.• Audit all receipts on a determined schedule to ensure accuracy in accounting.• Generate and deliver reports to different departments as needed.• Actively investigate and resolve irregularities in incoming payments.• Participate in quarterly and yearly corporate and external audits.

United States

Company closed. Colchester, VT ​January 2017–April 2021Office Manager 2018 – April 2021Accounts Receivable 2017 - 2018 • Serve as Office Manager responsible for leading office operations and ensuring efficient office workflow for Koffee Kup Bakery and Vermont Bread Company.• Manage a staff of 11, 8 Accounts Receivable Clerks and 3 Ordering/ Customer Service personnel, performed accounting, payroll, and bookkeeping functions; trained new hires for the offices on financial systems; provided customer service related to billing.• Managed receivables portfolio of thousands of billing locations ranging from small convenience to regional chain stores and Independent Operators (IO’s).• Developed and implemented office administration strategies to meet organization objectives. Conducted and led weekly office staff meetings to maintain consistent communication across both companies.• Reviewed and processed weekly payroll.• Implemented accounts receivable (AR) procedures and best practices to successfully manage and maintain AR under 6%.• Maintained responsibility for training and transitioning new employees into current positions to support onboarding.

United States

Company was purchased and downsized. • Responsible for accounts receivable, providing weekly reports including reconciliations, statements, billing, and invoices. Research discrepancies for the issuance of credits when warranted for pricing, shortages, promos, rebates, freight, and outdated returns.• Managed portfolio by performing customer service, collections, write-offs, receiving and posting payments, arranged, and set up payment plans.• Analyzed customer credit scores for review and approval for appropriate credit lines.• Responsible for debt collection for two companies (Dowling’s and Burlington Drug).• Conducted and led weekly AR meetings providing results to the CEO and CFO.

United States

• Evening biller and customer services operations included coordinating with customers by phone or email, resolving customer complaints, reconciling and post drivers' cash ups sheets, run daily cash and closeout reports; verify purchase orders for approval; enter customer pickups; provide quote numbers and tracking information of freight, and dispatched drivers for pickups and deliveries.• Maintained a record of invoices, hand bills, salvage and free astray bills, packing slips, purchase orders and bill of ladings.• Ensured timely resolutions of billing payment issues.• Strong customer service skills: prompt return and follow-up to all interactions; and prompt response to requests for information.• Maintained responsibility for training and transitioning new employees into current positions to support onboarding.• Reviewed and processed weekly payroll.