• Under the Youth Career Connect (YCC) grant advise Bladensburg High School students in the Health and Biosciences Academy on all aspects of college readiness• Plan, arrange and facilitate large and small group presentations for YCC participants on a variety of topics including identification of career/educational goals, college exploration and selection, dual enrollment, college major selection, financial aid, SAT preparation, scholarship discovery and college application completion• Recruit, assist, and supervise YCC students who participate in special capstone programs, including National Institutes of Health and College Entrance Exam Preparation Program• Plan college tours for YCC students • Provide complete and accurate information to prospective and current PGCC students on program options, requirements, and course selection assisting them with course registration, as needed• Provide PGCC students with accurate information on academic progress, policies, procedures and dates/deadlines

• Provided counseling and advisement to prospects and applicants concerning career and college objectives, financial aid and funding their education, assisting them with creating action plans to meet their goals• Provided complete and accurate information to students on program options, requirements, and course selection• Maintained and provided accurate information on academic progress, policies, procedures and dates/deadlines• Actively supported the registration and retention efforts by conducting proactive outreach to students via telephone and e-mail- Reviewed transcripts of prospective students for potential transfer of credits and advised them accordingly

• Conducted special projects related to training and student recruitment to support and increase student enrollment.• Established and maintain communication with domestic and international applicants providing information related to the admissions process requirements, keeping them informed of admissions deadlines, required documents and application status• Provided counseling and advisement to prospects and applicants concerning career and college objectives, financial aid and funding their education. Assisting them with creating action plans to meet their goals• Reviewed and evaluated transcripts, standardized exam results and other admissions documents, as well as compute overall grade point averages, to determine if admissions requirements are met and to provide professional recommendations to the Admissions Committee to accept or decline applicants• Utilized the Banner and Inside Sales Databases to maintain accurate admissions files, recording all communications with prospects and applicants, adding and updating additional information as needed

• Prequalified prospective domestic and international students by gathering educational and professional background information in order to determine if they meet university admissions criteria• Established and maintained communication with domestic and international applicants providing information related to the admissions process requirements, keeping them informed of admissions deadlines, required documents and application status• Provided counseling and advisement to prospects and applicants concerning career and college objectives, financial aid and funding their education. Assisting them with creating action plans to meet their goals• Reviewed and evaluated transcripts, standardized exam results and other admissions documents, as well as compute overall grade point averages, to determine if admissions requirements are met and to provide professional recommendations to the Admissions Committee to accept or decline applicants• Utilized the Banner and Inside Sales Databases to maintain accurate admissions files, recording all communications with prospects and applicants, adding and updating additional information as needed

Supervised a team of 5-20 probationary GE Consumer Relations call-taking representatives. Initiate, plan and monitor individual and team action plans to reach business goals and objectives.Analyzed and interpreted numerical data to determine strengths and areas of growth.Provided training and coaching/feedback as needed to maximize productivity and quality of service for call-taking representatives. Prepared efficiency reports, performance appraisals and evaluations. Participated in the recruiting/hiring process by interviewing applicants and making hiring recommendations.

• Improved daily operations through training of new hires on consumer relations policies, procedures, and protocols, including creation of progress evaluation process, measurement of performance, and retention recommendations.• Kept call center employee manual current by managing, updating, and communicating changes to the call taking processes and procedures training manual.• Transitioned employees from Vantive to Siebel database program through creation of a company-wide training manual and implementation of training of all department employees on effective and efficient system usage.• Developed electronic training modules on how to use Consumer Contact Information (CCI) system, including simulated role-plays, direct instruction, and FAQs.