Crystal Wise, Mba Email and Phone Number
Crystal Wise, Mba work email
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Crystal Wise, Mba personal email
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Accomplished leader with expertise in all facets of business development, human resources, and management for prestigious organizations seeking increased efficiency, results, and performance. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions. Technical proficiency in Blue Pumpkin, Pipkins Vantage Point, Witness (Impact 360), Verint, Avaya phone systems, CMS, e-time payroll system, Pivotal, and Callfire.
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Elementary School TeacherBaltimore County Public Schools May 2018 - Present -
Long Term Substitute TeacherBaltimore County Public Schools Nov 2016 - May 2018
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Co FounderB-More Gals Mission Jan 2015 - PresentBaltimore, Maryland AreaB-More Gals Mission was founded to help provide the less fortunate people of Baltimore City obtain a meal, snacks, and hygiene products to make their life just a little easier for at least a few days. Our logo is "One gesture at a time".As Co-founder, I am responsible for all aspects of marketing our company, including social media, as well as securing donations, organizing fundraising, and updating our website. I manage events that feed up to 250 individuals. The event management includes securing sponsors, organizing space and volunteers, as well as preparing food.
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Workforce AnalystPole To Win International Jun 2016 - Sep 2016Hunt Valley, Md• Conduct real-time monitoring of queues and skill sets, and identifying day trends.• Work with the Leadership team to make adjustment to contacts (inbound, outbound, and campaigns) allocations driven by the real-time trends.• Conduct real-time monitoring of agents through the WFM software and notify support personnel on the floor to resolve adherence issues.• During low call volume, work with Customer Service Management Team to offer voluntary time off, or allocate resources to alternative tasks.• Communicate with remote centers to input all callout data into the WFM software in a timely fashion to ensure schedules are kept up to date for analysts and management team.• Generate & communicate off phone activity reports, staffing issues, performance measures & call statistics to appropriate members of management.• Inform leadership of current statistics so decisions can be made regarding OT and off-phone activities.• Assist with providing historical reporting compilation as required by management.• Perform other duties as required. -
Workforce AnalystMedifast, Inc Apr 2014 - Jan 2016Owings Mills, MarylandProduce executive level reports and statistics for 45-73 seat call center. Schedule agents based on forecasts, both long and short term. Approve exception requests and vacation requests. Analyze reports and work directly with Call Center Director to fill in any gaps for staffing and service levels. -
Manager Of User ServicesCalvert Education Services Mar 2011 - Mar 2014Hunt Valley, MdStrategic development of client services department including outbound initiatives, reporting, operations management, and increasing revenue.
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Lead Sales SupervisorEducate Inc. Oct 2002 - Jan 2011-Assist director with daily center operations-Manage team of currently up to 55 agents to include coaching, development, scheduling, delivering corrective action, and monitoring and tracking performance-Lead senior agents titled "Lead ESC" to include scheduling, monthly incentive tracking, performance based issues-Forecast call volumes for daily and monthly calls-Schedule agents according to forecasted call volumes-Publish reports for agent level stats-Assist with monthly billing to franchisee community
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Lead Sales Supervisor/ WorkforceEducate, Inc Oct 2002 - Jan 2011Mentor and develop telephone sales agents.Implemented knowledge management system.Responsible for driving sales increases and delivering outstanding quality.Utilized Blue Pumpkin Workforce tool to provide inbound calls forecast and write schedules to meet and exceed service level goals.Ad-Hoc reports delivered to corporate centers, management team, and Vice President of National Sales Center.Responsible for team of agents up to 50 people. Responsible for employees from interview through termination.Liaison between call center and temporary staffing agencies.Experience with Blue Pumpkin, Witness (Impact 360), e-time payroll system, Impact, Tableau, Footprints, and other CRM application.
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Call Center ManagerSylvan Learning Center Oct 2002 - Jan 2011 -
Sales SupervisorSylvan Learning Center 2002 - 2009
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General ManagerGallagher'S Bar And Grill Jan 2000 - Jan 2005Increased revenue by 20% year-over-year.Managed up to 15 employees.Performed all training programs for all employees - speeding profitability.
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Sales RepresentativeMci Worldcom Aug 2001 - Aug 2002Sales and incentive driven.Ranked in top ten percent of employee sales.Cross-trained in system customer service issues.
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Sales AgentVerizon Aug 1998 - Jan 2000
Crystal Wise, Mba Skills
Crystal Wise, Mba Education Details
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Elementary Education And Teaching -
Walden Online UniversityManagement -
Elementary Education
Frequently Asked Questions about Crystal Wise, Mba
What company does Crystal Wise, Mba work for?
Crystal Wise, Mba works for Baltimore County Public Schools
What is Crystal Wise, Mba's role at the current company?
Crystal Wise, Mba's current role is Elementary School Teacher at Baltimore County Public Schools.
What is Crystal Wise, Mba's email address?
Crystal Wise, Mba's email address is cr****@****ast.net
What is Crystal Wise, Mba's direct phone number?
Crystal Wise, Mba's direct phone number is +144363*****
What schools did Crystal Wise, Mba attend?
Crystal Wise, Mba attended Notre Dame Of Maryland University, Walden University, Walden Online University, Towson University.
What are some of Crystal Wise, Mba's interests?
Crystal Wise, Mba has interest in Football, Exercise, Home Improvement, Reading, Sports, Home Decoration, Watching Sports, Cooking, Education, Fitness.
What skills is Crystal Wise, Mba known for?
Crystal Wise, Mba has skills like Customer Relations, Call Center, Scheduling, Staff Development, Coaching, Customer Service, Team Building, Mentoring, Problem Solving, Performance Management, Powerpoint, Word.
Who are Crystal Wise, Mba's colleagues?
Crystal Wise, Mba's colleagues are Alex Schwartz, T'naija Gormley, Rebecca Sommerville, Dorothy Scott, Emmy Williams, Elliott Robinson, Floyd Sonja.
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