Management Information System Executive
Current• Conduct regular backups to maintain data integrity and perform daily backup for off-site• Provide technical assistance with computer hardware and software to ensure successful and smooth retail outlet operation• Collaborate with business users to identify area for improvement and ensure that ERP solution meets with the current business process• Maintain, manage, update, install and configure new and existing software• Analyse business information to identify process improvements for increasing business efficiency and effectiveness.• Create and maintain comprehensive project documentation• Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility• Identifying opportunities for team training and skills advancement and reallocate responsibilities while improving service and response times• Collaborate with cross functions to understand business needs and translate them into operational requirements• Conduct UAT and training to internal users by providing classroom training• Manage system requests and inquiries in meeting SLA.• Innovate, automate, and streamline processes to achieve Operations• Coordinating internal resources and vendors for the flawless execution of projects• Establish and maintain relationships with third parties/vendors• Ensure project deliverables are completed on time and anticipate issues or conditions that may impact the original estimate of projected budget• Document all project meeting and compiling of meeting minutes and project deliverables• Prepare Project Activity reports in a timely manner
