Crystal Young Email and Phone Number

Dortec Industries, a division of Magna Mechatronics.Responsible for the day-to-day activities related to Staffing, Performance Management, Compensation and Benefits, Training and general Employee Relations to ensure improved quality of work life for all employees in an identified client group, in accordance with the principles of the “Magna Employees’ Charter”.

Dortec Industries, a division of Magna Mechatronics

Provide friendly, fast and accurate customer experiences

Assist students with the editing of their academic papers, including adherence to proper citation requirements.

Created learning materials and adapted curriculum for students in one-on-one interactions in order to improve their understanding of subject areas and increase their school grades.

• Facilitated audio conference calls for large businesses • Utilized checklists to ensure all technical aspects of calls were in order, as well as ensured error-free experiences for clients• Operated technical audio software in the facilitation of conference calls of up to 1000 participants• Followed required scripting and maintained professional language while interacting with high profile clients• Worked as a member of a team to ensure flawless service at all times

• Coordinated the development of a new Adult Basic Education (ABE) Orientation mandatory course, including curriculum development, teacher’s guide, course materials and evaluation• Applied a learner-centered approach to teaching and learning in a variety of classes and courses with diverse groups of adult learners• Ensured student understanding of course objectives through various types of lessons and evaluations• Researched a multitude of labor market situations and course offerings to help advise students in the ABE and Comprehensive Arts and Science (CAS) Transition Programs on potential careers• Created lesson plans that reached a vast audience by adopting measures of the universal design for learning (UDL)• Collaborated with other instructors and administrators on the creation of common exams, evaluation materials, and lessons• Developed course evaluation material for ABE Adult-Oriented Elective courses including tests, final exams and assignments• Prepared students with diverse and complex needs, through personal and career development components, to enter the workplace and be successful • Participated and collaborated with students and instructors in trades exposure blocks that included welding, electrical, heavy equipment, millwright, auto body repair, and power line technician• Implemented and followed all safety regulations for students in OTT (Orientation to Trades and Technology) program including the proper usage of on-site PPE• Assisted in the registration process of the CAS Transition Program with an enrollment of up to 250 students, including student advising on program needs, data input and management, and scheduling• Created and updated a portfolio of teaching activities for accreditation purposes

• Provided friendly customer service in a fast-paced, demanding environment• Supervised up to 10 team members per shift, ensuring all required tasks were completed• Ensured all shift goals were met and managed customer complaints

• Organized and implemented an educational after school program at MacDonald Drive Elementary for children aged 5-12• Created and implemented daily lesson plans• Collaborated with other Lead Teachers and shared lesson plans

• Applied the latest teaching methods to young adults aged 12-18• Managed and maintained order in the classroom • Implemented lesson plans left by the regular teacher

• Involved with most aspects of the front-line work (program coordination, supervision, creation of activities, etc.)• Liaised with the community and represented the organization through responsible actions and interactions with the public