Crystal Zeng Email & Phone Number

Coquitlam, Bc, Ca

Burnaby, British Columbia, Canada

- Manages and oversees the health benefits program for all facilities, including 10 union facilities. - Provide training and ongoing mentorship to new hires in the HR department.- Monitors shared mailbox and responds to all HR and benefit inquiries. - Develop and distribute regular employee engagement surveys to all facilities. - Plans and organizes employee appreciation events for front-line staff.- Facilitated the onboarding of 700 staff within a span of one month for 7 newly acquired long-term care facilities.

- Process changes in employment statuses, including resignations, retirements, extended unpaid leaves, and changes in full-time equivalencies. Communicates all changes to appropriate departments and contacts- Maintains personnel records by updating changes in personnel information in CareCorp Seniors Services Human Resources Information System/Workforce Management System and electronic filing system. Communicates all changes to appropriate departments and contacts- Provides letters for all relevant staff changes, leaves, queries, and follow-ups- Answers general employee inquiries, forwarding to the appropriate facility or corporate contacts if necessary- Provides employment verification documentation for all frontline personnel- Provides reporting as requested by facility management, HR manager, and the Vice President of HR- Tracks important dates, such as, expected employee return, leave commencements, leave extensions, change in employment status, and resignations- Assists in both electronic and physical file audits

- Provide administrative support to facility-level management, Corporate HR & AdministrativeTeams & the Corporate Executive Team.- Record, transcribe and distribute minutes of meetings- Assist HR team in recruitment activities- Assist HR team in the employee onboarding process- Manage group benefit enrollments and terminations for 8 long term care facilities- Greet and screens Corporate Office visitors- Filing- Draft correspondence (letters, memos, and emails)

Vancouver, British Columbia, Canada

- Review, assesses, and adjudicates FNHA Health Benefit requests including prior approvals, amendments, post approvals, invoices, and client reimbursements. - Provides FNHA Health Benefits information, advice, and assistance via telephone and/or written communication with First Nation clients, organizations, providers, prescribers, and other stakeholders relating to client and benefit eligibility, benefit criteria, prior approval, and appeal processes and payments. - Maintains and updates databases, client files, and management and document control of electronic images and files. - Assisted with the transition and transformation of health benefits from Indigenous Service Canada, Pharmacare, and Pacific Blue Cross

Vancouver, Canada Area

- Inputs data into a variety of internal and external databases for various health benefits such as the medical transportation system, vision care system, claims processing system, and provincial systems, ensuring accurate interpretation, compilation, and verification to maintain data integrity. Creates and updates various spreadsheets, and generates statistical and data reports as required. - Receives, sorts, and screens incoming mail, faxes, and e-mails for the unit and distributes to appropriate staff. - Screens applications, verifies client eligibility for benefits, and informs Manager of clients not registered. Assists in the research and investigation of clients not registered. - Screens client requests for completeness and follows up with client, facility, and/or provider as requested, by phone or in writing, to obtain required information. Maintains follow up files. - Maintains control accessibility of confidential client files, databases, and computer programs to ensure privacy and security. - Provides general information to clients, providers, and the general public regarding health benefits and refers to appropriate unit as required.

Vancouver, Canada Area

- Greeting customers in a friendly manner and be knowledgeable to answer questions about merchandise items, prices, and brands. - Processing daily shipments, organization, and set-up of the warehouse area; ensuring all merchandise is received, processed and merchandise presentation standards are maintained. - Perform excellent customer service while processing refunds, exchanges, and purchases. - Assisting with fitting room duties.

Certificate, Human Resources Management

Bachelor Of Business Administration - Bba, Business Administration And Management, General