• Ensure participants with different levels of knowledge fully understand the scope of a First Aider with discussion, demonstrations, Q&A and group activities that they collaborate and present to increase knowledge base• Develop and deliver presentations within the Program standards of the Canadian Red Cross First Aid structure• Assess participants skills and knowledge, awarding certifications to those who have met the standard• Facilitate multiple programs, including Youth… Show more • Ensure participants with different levels of knowledge fully understand the scope of a First Aider with discussion, demonstrations, Q&A and group activities that they collaborate and present to increase knowledge base• Develop and deliver presentations within the Program standards of the Canadian Red Cross First Aid structure• Assess participants skills and knowledge, awarding certifications to those who have met the standard• Facilitate multiple programs, including Youth Leadership: Stay safe and Babysitter Course• Complete teaching experiences with potential instructors to mentor/aid in their certifications Show less

• Ensured trainees with different levels of knowledge, learning styles and language, including ESL trainees to fully understand the Bill of Ladings and terms along with identifying specialty bills• Utilized discussion, demonstrations, Q&A and group activities that encourage collaboration to gain knowledge and put it into practice• Developed training materials that stay up to date with the industry constant changes• Assessed trainees skills and knowledge, providing constructive… Show more • Ensured trainees with different levels of knowledge, learning styles and language, including ESL trainees to fully understand the Bill of Ladings and terms along with identifying specialty bills• Utilized discussion, demonstrations, Q&A and group activities that encourage collaboration to gain knowledge and put it into practice• Developed training materials that stay up to date with the industry constant changes• Assessed trainees skills and knowledge, providing constructive feedback that encourages a heightened productivity and accuracy level• Complete and submit documentation such as HR paperwork and testing materials by scanning and delivering to proper departments within the company • Communicated with the IT department on ways to improve billing productivity within the department Show less

• Execute store visual standards daily as per communication from various outlets within the company• Plan and implement employee incentives – increased customer loyalty from 36% to 51% in the first quarter of 2017• Responsible for the management of Door2Floor operations and development of the Merchandise Associate’s management skills

December 2011 – June 2016 Brooklyn, NYMarch 2000 – June 2011 Kingsville, ON• Lead weekly walk through, assessing safety, maintenance, cleanliness and results from previous week assignments• Assisted with donations, implemented a “Student of the Month/Rising Star program” and hosted community programs aimed at mentoring youth• Created and implemented training and development materials and incentives to elevate employee productivity and morale• Optimized operations… Show more December 2011 – June 2016 Brooklyn, NYMarch 2000 – June 2011 Kingsville, ON• Lead weekly walk through, assessing safety, maintenance, cleanliness and results from previous week assignments• Assisted with donations, implemented a “Student of the Month/Rising Star program” and hosted community programs aimed at mentoring youth• Created and implemented training and development materials and incentives to elevate employee productivity and morale• Optimized operations within the team to achieve the lowest Customer Service Opportunity scores possible – 2014, 6.4% and 2015, 0%• Results – increased sales volume from 3.8 in 2011 to just under 5 million in 2015. Projected for 5.1 million in 2016• Assisted my superior in achieving the highest award within the organization, Ray Kroc Award for 2015• McDonalds training completed; SMC, EMP (deans list) and ROLP (deans list) and NYC food handlers permit Show less

• Executed wholesale orders in 3 different locations within retail outlets• Attend and network within local community events to promote the business and recent opening• Maintain and communicate HR details with main office located outside of New York