Crystal O'Connor

Crystal O'Connor Email and Phone Number

AVP - PI Operational Effectiveness: Workforce Management, Insights, and Technology Business Support @ Travelers
new york, new york, united states
Crystal O'Connor's Location
Canton, Connecticut, United States, United States
Crystal O'Connor's Contact Details

Crystal O'Connor personal email

n/a

Crystal O'Connor phone numbers

About Crystal O'Connor

Crystal O'Connor is a AVP - PI Operational Effectiveness: Workforce Management, Insights, and Technology Business Support at Travelers. She possess expertise in leadership, it strategy, information technology, itil certified, release management and 45 more skills.

Crystal O'Connor's Current Company Details
Travelers

Travelers

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AVP - PI Operational Effectiveness: Workforce Management, Insights, and Technology Business Support
new york, new york, united states
Website:
travelers.com
Employees:
33624
Crystal O'Connor Work Experience Details
  • Travelers
    Avp, Pi Operational Effectiveness, Workforce Management, Insights, And Technology Business Support
    Travelers Mar 2024 - Present
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  • Travelers
    Sr. Operations Technology Director
    Travelers Aug 2021 - Mar 2024
    Hartford, Connecticut, United States
    Reports to the Vice President of Operational Effectiveness and is accountable for leading the Operations Technology and Workforce Management and Capacity Planning organizations. Operations Technology supports all PI business operations functions across all technology disciplines and strives to prevent and eliminate technology friction through Major Incident Management, Business Platform Administration, User Acceptance Testing, Outlier tracking/remediation, Enterprise and LOB reverse demand support, telephony/IVR, technical community cohesion. Workforce Management and Capacity Planning coordinates the strategic allocation of human resources to ensure optimal staffing to meet customer demand while maintaining operational efficiency; modeling, long-term and short-term forecasting, impact analyses, resource scheduling and intraday management.
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  • Cognizant
    Associate Director
    Cognizant Sep 2020 - Sep 2021
    Windsor, Connecticut, United States
    Reported to the Account Delivery Lead and was accountable for leading the cross functional global teams (97 teammates) that provide Incident Management, Problem Management, Configuration Management, Change Management, Release Management, Service Level Management/Reporting, ServiceNow Application Development, Disaster Recovery Coordination, and the Application Integrated Command Center which is comprised of Application L1, Infrastructure L1, Batch Engineering, Scheduling, and Operations.
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  • The Hartford
    Director Of Change Management, Production Assurance, And Training
    The Hartford Feb 2019 - Dec 2019
    Reported to the Program Management Lead Strategist and was accountable for assessing change impacts, production assurance preparations, planning, designing, and delivering technical training, and providing business and technical subject matter expertise for professional services and software contracts associated with a strategic SaaS program.
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  • The Hartford
    Director Of Application Development And Maintenance / Release Train Engineer
    The Hartford Aug 2017 - Feb 2019
    Reported to the Product Delivery Lead and was accountable for managing a $12.5 million project portfolio, leading a cross-functional application development (mainframe, mid-tier, and front-end/digital) and delivery team of ~60 teammates comprised of corporate and supplier staff, comprehensive discretionary and non-discretionary maintenance (from intake, budgeting, program management, through complete SDLC, delivery, and transition to run), vendor management, and building and deepening functional relationships.
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  • The Hartford
    Technology Process Assistant Director / Director
    The Hartford Sep 2011 - Aug 2017
    Reported to the Chief Information Officer and was accountable for leading a team of ~10 and the ownership and continual improvement of multiple technology-dependent business-impactful processes including incident and supporting practices, release management, user acceptance testing, moratoriums and state holds, recoveries, and technology communications (e.g. critical incidents, release content, and delivery). Also served as the primary liaison and escalation point to 3,000+ business partners and the chief technology office, and in support of output, imaging, and the contact center knowledge repository.
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  • The Hartford
    Assistant Director Of Underwriting
    The Hartford Dec 2009 - Sep 2011
    Reported to the Director of Underwriting, and was accountable for managing daily operations for a team of 17 underwriters, ensuring all efficiency and effectiveness KPIs were regularly met or exceeded while maturing staff through coaching, skill and career development, and team building. Additional accountabilities included ad-hoc project support.
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  • The Hartford
    Project And Process Manager
    The Hartford Nov 2007 - Dec 2009
    Reported to the Personal Lines Sales Process Director and was accountable for leading end-to-end project execution of concurrent urgent tactical and large-scale strategic initiatives, ensuring that project commitments were delivered on time, within budget, and with high quality, and tracking and transparently communicating actual benefit realization against forecast.
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Crystal O'Connor Skills

Leadership It Strategy Information Technology Itil Certified Release Management Sdlc Pmo Software Contracts It And Business Strategy Alignment Insurance Itil Sales It Business Strategy Business Acumen Software As A Service Workforce Planning Business Analysis Vendor Management Process Improvement Scrum Career Development Customer Relationship Management Lean Management Strategic It Management Underwriting Project Portfolio Management Program Management Risk Management Microsoft Applications Change Management Six Sigma Green Belt Customer Service Property And Casualty Insurance Business Process Improvement Requirements Gathering It Service Delivery Operational Excellence Management Project Management Coaching Problem Solving Business Process Mapping Process Management Continuous Improvement Call Centers Strategic Sourcing Performance Improvement Project Delivery Hiring It Service Management

Frequently Asked Questions about Crystal O'Connor

What company does Crystal O'Connor work for?

Crystal O'Connor works for Travelers

What is Crystal O'Connor's role at the current company?

Crystal O'Connor's current role is AVP - PI Operational Effectiveness: Workforce Management, Insights, and Technology Business Support.

What is Crystal O'Connor's email address?

Crystal O'Connor's email address is cr****@****ord.com

What is Crystal O'Connor's direct phone number?

Crystal O'Connor's direct phone number is +186080*****

What skills is Crystal O'Connor known for?

Crystal O'Connor has skills like Leadership, It Strategy, Information Technology, Itil Certified, Release Management, Sdlc, Pmo, Software Contracts, It And Business Strategy Alignment, Insurance, Itil, Sales.

Who are Crystal O'Connor's colleagues?

Crystal O'Connor's colleagues are Lu'shawna Jarrett, Michael Elysian, Lisa Shannon, Ashley Sowards, Russ Edelman, Cpcu, James Mercaldo, Fred Fernandini.

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