Crystal Cooper, Mba Email & Phone Number

Atlanta, GA, US

Morrow, Georgia, US

• Responsible for the day-to-day management of tasks to lead all aspects of the entiresoftware development life cycle: Gather Requirements; Review requirements, authorspecifications, write stories, build task lists, run.
• Manage the highly successful Lean Training project for five year, improved quality by 32%,cut lead times 21%, cut costs 48%
• Raise red flags and facilitate dialogue that transforms “issues” into concrete plans.
• Lead customer technical implementation projects from kickoff to go-live, planning andmanaging resources to ensure that all projects meet or exceed customer expectations.

Alpharetta, GA, US

• Responsible for fostering a team environment and building cooperation between clientservices team members, and other departments to provide the highest quality servicestandards.
• Acted as back-up to Project Manager, continually meet project requirements (kick-offmeetings, deadline management, client status reporting and other necessary projectcommunication, and coordinates with the various.
• Provided project reporting and summaries, perform analysis of reporting and ensure qualityassurance, draft claimant letters, draft project telephone scripts and website text, assist indevelopment of business rules for.

Greensboro, NC, US

• Long-term planning to create initiatives that further the company's overall goals.Coordinating different teams to foster exchange of ideas and provide cross-team learningopportunities.
• Assessing and analyzing departmental budgets to find ways to minimize expenses andoptimize profits.
• Inspiring and motivating employees to perform at their best through positiveencouragement and incentive initiatives

Atlanta, Georgia, US

• Establish relationships with customer executive sponsors, speaking on a frequent cadence tostrengthen relationships while uncovering new opportunities.
• Redefined and scaled existing on-site support program to include client training, productexperience feedback, incident triage, on-site ticketing, and tracking.
• Monitor key performance metrics like customer satisfaction, renewal rate, upsell/cross-selllead identification, reference-ability, renewal likelihood, adoption, consumption, andcustomer engagement.

Atlanta, Georgia, US

• Project managed client onboarding and implementation process including product, channeland partner activation, campaign launches and ad-hoc projects.
• Established revenue operations strategy, provide best practices, and guided team inoptimizing client facing solutions within our company.
• Identified risks through risk mitigation strategies to get customers back on track towardtheir desired outcomes.

Atlanta, Georgia, US

• Responsible for managing all accounting functions for the store cost center.
• Served as the business unit technical authority on accounting software and equipment.
• Provided oversight of accounting reconciliation.
• Served as primary point contact for all internal communications between store and corporate accounting.
• Responsible for using forensic accounting techniques to assist store lost prevention investigation.

Atlanta, Georgia, US

• Responsible for managing overall operations of Store Customer Service Unit.
• Accountable for handling all store related customer complaints.
• Responsible for providing support to all store operations units.

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

Bachelor Of Applied Science (B.A.Sc.), Business Administration And Management, General

Associate Of Arts And Sciences (Aas), Business, Management, Marketing, And Related Support Services