Crystal B. Email & Phone Number

Charlotte, Nc, Us

Horsham, Pa, Us

Serve as Product Owner for two agile IT teams developing and managing Individual Life & Annuities Sales Contracting and Compensation solutions.

New York, Ny, Us

Served as Product Owner for an agile IT Team within MetLife's US Group Benefits organization supporting strategic maintenance and development for four underwriting applications.Delivered value through appropriate prioritization, collaboration, transparency, and test driven development resulting in effective program increment execution of group underwriting capabilities.

New York, Ny, Us

Worked with partners across the organization to manage existing products in our portfolio and lead the development of new product and service offerings to increase sales, improve customer experience, and help MetLife manage risk.Some of the things that I worked on included:- Execution of Transformational & Compliance Projects- Research and Analysis, Reporting- Thought Leadership, Webinars, Product Positioning- Disability and Well-being- Process Improvement- Supplier Management

New York, Ny, Us

Rotations o Group Benefits – National Accounts – Proposal Acquisition Contracts Team (PACT) o Group Benefits – Product & Pricing – Life Product – Growth Strategies o Retail – MetLife Premier Client Group (MPCG) – Resource Management Team· Supported research, financial development, strategy and design for a life insurance product development concept· Managed communication, positioning and collateral management for life products· Formed strong partnerships with key stakeholders from different business functions and enhanced collaboration between different teams· Provided operational support with annual planning, reporting, recruiting, marketing, training, event planning, employee retention, administrative development and more

New York, Ny, Us

· Holistically evaluated individual life insurance applications for medical, financial and other risk aspects to provide timely approvals on cases with minor impairments up to authority of $1M· Partnered directly with multiple independent brokerages and captive agents· Passed ALU 101 exam in 2015 and completed FLMI designation

New York, Ny, Us

· Reviewed life insurance applications and managed new business application process as single point of contact for elite clients Barnum and Ash Brokerage· Identified lab result service issue, solved and implemented solution to reduce policy approval and issuance time

Charlotte, North Carolina, Us

· Supported firm retention by remarketing clients’ existing P&C business between insurance carriers to ensure appropriate coverage and pricing· Provided tailored service and expertise to call center and assigned executive customers· Developed coverage reference materials including policy form comparisons for agency personal lines staff· Provided exemplary customer service through account review, coverage recommendations, endorsement changes, and liaised with carriers for agency clients· Specialized in North Carolina Property & Casualty Market· Recipient of Q4 2012 BB&T Olympian Award

Bloomington, Illinois, Us

· Underwrote seven products in book of P&C business with sixteen State Farm agencies in a high net worth area to maintain profitability· Delivered ongoing training and education on eligibility, contracts, policies, endorsements and underwriting guidelines · Identified opportunities, created plans and trained agents to improve profitability and increase new application automatic issuance

Bsba, Finance & Banking

Architecture