Crystal B. James Email & Phone Number

Berkeley, Ca

The Information Systems Specialist supports computer hardware, software, and peripherals including: PCs, laptops, tablets, printers, mobile phones, and VoIP desk phones. Technical support may be delivered both over the phone through remote desktop software and in person through field visits to any one of our 43 citywide locations. In addition to desktop support, typical duties include:Gather and analyze information regarding departmental computer hardware, peripheral equipment and software requirements and installs or upgrades single PC or network systems to fulfill these needs; makes routine hardware upgrade and repairs, refers other repair work to vendors Work with department staff to assess their needs and to develop word processing, spreadsheets, databases, Internet and other applications specific to their useConfigure commercial software to meet specific defined needs; install software and instruct departmental staff in the use of such applications; provide as a liaison between software and hardware vendors and department user personnel for specialized applicationsAssist department staff in implementing new or upgraded programs and applicationsTroubleshoot hardware problems and correct or calls appropriate service organizations Confer with department management staff regarding assigned program areasMaintain records and prepare periodic and special reports of work performedAnalyze, diagnose, and correct routine network problemsResolve routine user "how to" problems with hardware and software, either in person, phone, or e-mail

Berkeley, California

Under general supervision, the Information Systems Support Technician performs a variety of routine technical and clerical information systems support tasks involving the operation, installation, maintenance, and trouble-shooting of personal computers, applications, terminals, mini-computers, hardware, and associated systems. Typical duties may include:Installs and tests computer hardware, equipment, and software applications; provides technical assistance to computer users relating to installation problems;Provides basic user technical support and answers questions and provides information via the help desk or in person;Maintains detailed installation, upgrade, relocation, and removal records/documentation from work orders and user requests;Troubleshoots hardware and equipment problems and corrects or calls appropriate service organizations; may perform minor repairs;Performs data entry as needed in support of department and city-wide systems which are supported by a central server or minicomputer such as payroll, financial, etc;Runs various reports on centralized computer and routes computer output to appropriate departments; andMaintains tape drive and performs backups on a regular basis.

Emeryville, Ca

Triage internal customer help desk requests via email, ticketing system, phone and face-to-face interactionUser onboarding and offboardingWork directly with Human Resources to ensure new hires and temps are provided with user information and equipment on their first dayInstall, configure and troubleshoot hardware and software (Windows, Mac and mobile devices)Manage VoIP phone systemHelp identify root causes so the entire team can put proactive measures in place to reduce repeat issuesCreate and update team documentation and proceduresManage printer maintenance and supplies, hardware and peripheralsTrain interns and incoming team members Perform other duties as assigned

Berkeley, Ca

Supported 350 Mac/Windows users in person, by phone and with remote toolsManaged upgrade and refresh project for 100 apple devices: iMacs, MacBook Pros, iPadsUpgraded over 50 PC’s to Windows 10 as part of an organization wide upgrade projectHardware and software procurement

Greater Bay Area

Supported individual and small business users on site. Diagnosed hardware and software issues; repaired, replaced or referred appropriately.Provided training in basic navigation of MAC/Windows OS, basic trouble shooting and commonly used applications.Photo editing and image munipulation using GNU Image Manipulation Program