Crystal Crouse Email & Phone Number

Conroe, Texas, United States

Houston, Texas Area

• Member of specialized team built to onboard new and maintain existing clients.
• Designed and executed specific transportation plans for general, hazardous and oversized cargo.
• Negotiated pricing with vendors to allow for both a cost savings for clients while still generating increased profits month over month for company.
• Able to achieve client retention through effective and efficient communication.
• Navigated through multiple software applications to enter data for daily… Show more
• Navigated through multiple software applications to enter data for daily operations, metric measurements and data analysis.

Houston, TX

• Negotiated and managed vendor pricing database.
• Created shipment requirements for vendors based on customer timelines and expectations.
• Effectively communicated shipment details throughout life cycle of each move.
• Accurately managed OS&D resolution.
• Created, understood and managed customer expectations which resulted in long term customer retention.
• Managed OS&D claims on customer’s behalf.

Kingwood, TX

• Responsible for answering phones for an office of 100+ people.
• Receive, identify and deliver mail daily throughout the office.
• Receive, verify and process all vehicle titles received from all 50 states
• Update and maintain a real time spreadsheet of all outstanding titles
• Run daily activity reports and update any open contingencies in order to get deals pledged as quickly as possible.
• Enter funding instructions for all deals going to the booking department.

• Communicate effectively with both internal and external customers to manage and schedule the daily distribution of multiple customer accounts moving to many different locations.
• Coordinate and manage a team of employees to meet demands of inbound and outbound shipments, while meeting or exceeding company standards.
• Effectively manage all inventory in E.dms, including but not limited to warehouse receipts, outbound orders, cycle counts, and billing.
• Plan, schedule and… Show more
• Plan, schedule and coordinate all shipping activities, invoicing, and billing research for multiple customers warehousing out of multiple locations.
• Implemented organizational systems to improve time management, communication, & effectiveness across several facets of my daily responsibilities.

Processed up to 50 finance leases and loans for professional practice, franchises, small equipment, and titled vehicles Submitted new applications into the Credit Department for considerationSold approval terms and payment details to the customer Created finance documents and went over them with the customerGathered all required credit contingencies.

Effectively managed a pipeline of up to 75 files at onceSubmitted new applications into the Underwriting Department for consideration Effectively provided alternatives on "hard to get" or "unattainable" credit contingenciesReviewed and signed off on all contingencies received by the customerProvided "spot training" to inexperienced Loan Officers and.

Submitted new applications into the Underwriting Department for considerationCalled customers and let them know of the approval as well as reviewing in detail the contingencies needed to complete their home loan.If declined I went over the reasons and reviewed loan package in detail and reworked the deal to resubmit for approval.Calculated customer's debt.