Hired as Digital Tech Support via Chat: Handle 10+ chats with technical Tier 1 support and customer service inquiries. Provide accurate investigation, notes, and resolutions. Analyzed event history, expedited dispatch, issued credits, scheduled appointments, promoted sales, initiated returns, and finalized refunds. Served as a liaison and delegated between all departments to reach resolutions.Project Customer Advocacy via phones: Work closely with Sales team to upsell contractual opportunities to pre-existing Digital Life customers. Informing the customers of the conversion benefits while ensuring their needs were met.Promoted to Technical Support Tier II: Provided technical support for all technical advices (ADC communication signals, hardware malfunction, and re-installation). Also includes: troubleshooting applications, system access, resolving cameras/garage system/Z-Wave devices/ alarm devices network related issues. This includes troubleshooting methods such as identifying alarm system issues, resetting website/login inquiries, uninstalling/reinstalling basic alarm system equipment (cameras, sensors, motion detectors, etc), verification of proper hardware communication signal and software setup, and assistance with navigating applications and panel settings. Assist in system monitoring to identify and react to alerts, backups events, connectivity, and security events. Promoted to Customer Care Success Expert via phones: handle all transferred escalated calls using de-escalation process. Sincere greeting, providing empathy, active listening probing, building rapport, thorough investigation using multiple platforms, strategizing a solution, educate/advise for proactive/preventative care, and completed satisfaction. Meeting Key Performance Indicators metrics: first call resolution rate, first response time, average handle time, average transfer percentage, customer satisfaction percentage, and more.

Assessed customers and their preferable organizational structures based on one’s priorities and schedule.Mission: Ensure that everything has its own place so your daily schedule will have a better flow. Helped rearranged furniture for better "feng shui", Color/season-coordinated closets, Interior design consultation, Organized pet's and kid's toys and miscellaneous, De-cluttered every room, Utilized storages, Strategized a filing system for office areas.Stopped for pandemic.

Using TaskRabbit App to schedule appointments via app for housework, errands and/or deliveries.

Reviewed team notes and investigate databases while de-escalating conversations via Live Chat.Multitask between 10+ chat threads to assist with customer inquiries and provided a thorough conclusion based on research, risk patterns and probing questions.Disputed unauthorized charges, handled fraud applications and analyzed transactional activity; abiding by security measures with credit bureaus. Handled restrictions on accounts regarding customer's PII. Ensured that every CardHolder follows the company's policies.

Employer: [24]7.ai Providing Care Service for Corporate Communication's flagged cases. Handling customer's complaint via social media to increase customer's satisfaction and protecting client's reputation.Use Social Media Management Tools and Customer Portal Software to update memos or accounts. In Tier 2, research protocols for final resolutions to ensure customer's loyalty and protect client's brand.We complete customer's experience with omni-channel options.

Ensured safe, time-efficient deliveries.Accepted requests from customers on Favor app.Called businesses to place specific orders.Handled business credit card and payment process. Followed up with customers on review and assessments.

Administrator: Liaison between finance, IT, warehouse, marketing, and sales depts. Office Manager: Distribute phone calls, mails and emails. Creating Outlook templates and managing calendar appointments. Managed all office supplies.Sales Secretary: Support sales teams with qualifying clients, submitting forecasts, assistance with AutoQuote, generating quotes with personalized alterations, conducting product demonstrations, and completing sales orders using Quickbooks. Implemented electronic filing system systematizing past and current business agreements.Following up with invoices, payments, returns and process Rep’s commission.Warehouse Associate: Drove high level of customer satisfaction overseeing inventory for quality and quantity control. Ensuring all specifications and preferences before warehouse departure. Fixed years of accumulated discrepancies to provide accuracy. Warehouse Operations Assistant: Scheduled timely LTL/ FTL for commercial and international shipments with selected freight carriers; mitigated delays and backorders as liaison between vendors, suppliers, manufacturers, repair services or customers/ distributors.Saved 30%+ in shipping costs with implementation of statistical analysis reports on freight carrier quote system. Marketing Manager: Facilitated trade shows; arranged equipment shipments, travels, exhibits, and booth arrangements. Print and disseminated marketing material. Copywrote lab reports, brochures, testimonials and catalogs. Prioritized drive marketing concepts to promote company visibility in the US market. Social Media DirectorIntroduced social media campaigns; set up and optimized social media accounts. Developed compelling target taglines, engagement trends, and content. Used in-depth research of target audiences and competition by utilizing the outlined features and benefits.

Hired contractors via TaskRabbit, Junkluggers and Handyman.Managed and oversee:-Mold prevention-Wall fixtures, drywall and plaster-Upgrade moulding-Replace tainted windows, broken screens, doors-Refinish hardwood flooring-Interior Design: room layouts based on Feng Shui, deciding the rooms color schemes and style -Organized multiple closets using Elfa and Home Depot.-Rent scaffolding, sand machines from Home Depot-Quality control-Time sheets for workers hourly wage-Consult hourly with the owner of the house-Refurbish furniture for budget control"Everything should have a place to belong."

Core Mindfulness Skills-Being Mindful (How to observe, describe and participate most effectively)-Perfecting Interpersonal Skills (Being skillful in handling personal relationships and maintaining balance)-Distress Tolerance (Reality and radical acceptance skills)-Emotion Regulations Skills (Help self and others come to a conclusion without overload)

Dancer in music videos, model for photographers and launching products, music lyricist.Social Media promoter.Consult with CEO for Hip Hop Dance Class.

Provide professional and friendly customer service to represent the close-knitted, passionate network this coffee culture has to offer.Social Media Marketing.Provide knowledge of the of every product, knowing the origin and sole mission.Train new coworkers to be successful and honest. Multi-tasking between cashier, beer wine kegs, deli area, tables and kiosk.Certified for Food Handler and promoted to Barista.Represent as the "best store" based on Customer Reviews.Helped with seasonal decorations with festive outfits, using my creative skills.Promoted to shift supervisor, but moved due to personal issues.

Quality Management. Assemble launching products for formal parties and conferences.Consult with Director of Design.

Mentored an 8th grader through difficulties such as:-Cyber-bullying-Self-esteem-Chores and Responsibilities-Honesty-Time Management

Quality Management. Assemble products before next launching date for the following season.

-Front Desk Receptionist- Soundboard for main HQ.Route and record calls reaching all hierarchy levels.Greet guests: customers, vendor representative, prospective retailers and sponsors.Keep foyer representational with detailed visual approach.Shipment and mailing tasks for all departments and coordinate deliveries for two floors.-Office Assistant- Manage: conference rooms, multiple calendars and reception handbook.Employee relations: proactively generate profile directories and seating charts.-Maintenance Assistant- Act as liaison between contractors, information technology, and building security.

Providing office management in the private office and the new office.Learning how to put together a Court Demand for the lawyer.-Confirming signatures, statute of limitations and dates.-Organizing the documents, filling in missing sheets.-Calling medical providers to get confidential information.-Taking initiative to create a Medical Provider Excel Directory for efficient reference.-Consult with Executive Assistant.

Cash register, POS system. Maintained the safety of the property.Trained new employees to be successful and honest. Encouraged punctuality.Maintained and updated product inventory lists on a regular basis. Ensured freshness and availability for breakfast and lunchFilled in for ill or absent coworkers as needed.Cleaning and maintaining the gas station to be entitled the cleanest Pic-N-Pac in the district.Using problem solving skills with a variety of diverse customers.Becoming qualified with the TABC and Class C operator certifications.Taking the initiative to be responsible for stocking to encourage teamwork.The Store Manager promoted me to be a full-time assistant manager, but family issues interfered and I moved back home. 1 (830) 379-4661

From the TLU website: "Students are encouraged to learn to think critically about communication in a variety of organizational, group, interpersonal and mediated contexts through coursework designed to move them toward practical engagement with real-world problems of culture, identity, conflict and technological change."

Practicing marketing skills to encourage TLU students to volunteer off campus in ESL programs.Supporting other interns by volunteering with their organization.Meeting with the Servant Leadership Director weekly to discuss effective communication and leadership to be able to better facilitate volunteers.Planning and advertising for large school events to build a larger network on and off campus--bringing communities together with servitude.Facilitated locally among Seguin School District, TLU peers and staff. Provide collaborative assessments to positively reinforce peers to further engage as a valuable citizen—targeting low-income neighborhoods.

Film Production-Development: idea generation, interviews, audience/ market testing, storytelling-Preparation: transcript review, script development -Filming: camera operation, lighting, sound techniques -Producer: Edit Maintaining social and web media/bloggingEvent Planning, PR, and advertising for Lagree Fitness Franchise

Keeping up with sales floor and practicing customer service tactics to increase sales.Helping the Visual Merchandiser to rearrange the store's apparel according to style, season and sales.Understanding the marketing techniques to attract a certain audience.

Providing fast and friendly transactions to abide by the company's mission statement.Problem-Solving skills for team disagreements.Practicing the Loss Prevention system that provides store’s security and safety.

Taking on extra responsibilities from the owner/ manager.Providing organization within work areas, warehouse and storage areas.Providing help with unloading the truck, tracking inventory, coordinating delivery orders and staging appliances on the sales floor.Taking initiative of maintaining the price signs on the floor.Critically providing an efficient sign system for sale representatives.

Managing private files in a vaulted area and completing entry level work. Meeting the office's daily goals and volunteering to work overtime on weekends.Providing leadership skills among my coworkers.Supervisor commented my progress on several occasions.

Packaging medical supplies according to a strict safety procedure.My employment was short term due to limited opportunities to progress within industry.

Working closely with Employee Relations Manager, watching him upgrade the store for legal, safety and production purposes.Working as a team to satisfy customers, while maintaining the company's equipment and store. Understanding the company's mission of allowing “the division of use and specialization of ownership” concept.