Manages all mandatory, title 10 relocation service programs: Sponsorship, PCS workshops, New Arrivals and the Military Installations website for Marine Corps Base Hawaii and Camp Smith.Acts as assistant base volunteer program manager, soliciting volunteers for special base and unit activities, oversees the work of volunteers and helps keep records of volunteer hours in an online database. Promotes volunteer program services to various government and private sector agencies. Organizes resource information and client profiles according to a Marine Corps wide classification system in order to facilitate retrieval of service information, identify gaps and duplication's in services, clarify the interpretation and exchange of resource information, and improve networking.Conducted intake evaluations with individuals and families in need of social services assistance (as well as those seeking volunteer opportunities) that is not readily identifiable with other established specialized functional areas in the family services center.Provided information to individuals and families regarding military and civilian resources available to address a wide range of client requests.Planned, developed and administered the Information and Referral Program to provide an integrated system of service that links clients with available and appropriate resources at the lowest cost without duplication of effort. Developed and executed a marketing plan for information and referral services. Developed and conducted assessments to identify customer needs. Recommended strategies to integrate services and resources to better meet the needs and interests of the target population. Developed a variety of advertising products such as flyers, posters, video and other printed media to support established marketing plans.

Taught "Star Service" Customer Service Classes, New Employee Orientations, and a variety of educational courses for 1300+ Morale, Welfare and Recreation (MWR) employees.Compiled reports, memorandums, financial data, marketing materials and a variety of office correspondence using both electric typewriters/word processors and personal computers (highly proficient in all Microsoft Office Programs).Considered a specialist in use of office automation hardware (personal computers, laser printers, scanners, etc.) and a variety of software (word processing, graphics, data base, spreadsheet, forms, etc.). Hosted Newcomers’ Orientations to inform incoming military personnel and their family members of MWR programs and promote awareness of programs that would best fit their needs at this duty station.Coordinated with contractors, community support activities and family member/readiness programs to plan class schedules, support programs and a variety of resources designed to serve a community in excess of 25,000 Active Duty, DoD Civilian, Family Members, and Retirees.Managed time keeping and payroll through the DON NAF system, Kronos, and prepares personnel reports, monitors annual leave, sick leave, overtime, comp time, etc.Prepared and distribute informational material such as newsletters, flyers, calendars, welcome/orientation packets and educational materials.Coordinated with local community organizations and agencies for training, briefings, orientations, workshops and classes for review and implementation. Completed researched, assisted drafting, and developing Standard Operating Procedures (SOP) for Joint Base Pearl Harbor-Hickam (JBPH-H) converting all Air Force policy, procedures, and forms to the new JBPH-H, Department of the Navy policy, procedures, and forms.Audited, analyzed, and compiled data on programs to develop innovative recommendations, ensure programs are up to date and keep the interest of the patrons.

Provided a variety of administrative and office management support functions including planning events & programs for the recreation complex (golf course, outdoor recreation, picnic areas, camping areas, stables, dining and lodging) including but not limited to: workshops, military family morale activities, team building activities, educational programs, camps, personal & professional development conferences, corporate retreats, fundraising activities, etc.Updated the point of sales system and compiled daily, weekly, monthly and quarterly activity revenue reports for accounting.Performed functions such as record, file & publication management, personnel records for a staff of 25 American employees and over 75 Japanese local nationals, coordination of facility services, procurement of supplies, maintaining property accountability, security, safety, education & training, etc. Researched, compiled, and organized historical archives on the Tama Hills Recreation Area from WWII to present.Coordinated community outreach programs with a variety of international agencies including: the Japanese Self Defense Forces, The Japan/America Goodwill Association (JAGA), The U.S. Embassy Tokyo, The French Embassy Tokyo, The Swedish Embassy Tokyo, The Tokyo American Club (TAC), The American Chamber of Commerce Japan (ACCJ) and the Foreign Correspondence Club. Prepared & distributed marketing materials to promote awareness of events, programs and campaigns.Conducted briefings and public speeches including promotional appearances on AFN radio & TV.