Crystal Buckner Email & Phone Number

Indianapolis, Indiana

• Provide exceptional customer service to members receiving inbound calls regarding questions about their insurance coverage, prior authorization, medical/dental claims, and monthly premiums.• Receive inbound phone calls communicating with doctors and physicians inquiring about payments and prior authorization processing for claims and patient benefit coverage.• Transferred callers to the appropriate departments and escalated calls to supervisors.• Entered appropriate comments and notations within the member database.• Handled on average 60+ inbound member calls daily while providing exceptional customer service.Assist with sales for health insurance and monthly premium quotes.

Indianapolis, Indiana

Administrative Assistant2018• Provide general administrative and clerical support including mailing, scanning, faxing and copying.• Open sort and distribute incoming .correspondence.• Perform data entry and scan documents.• Assist in resolving any administrative problems.• Answer calls from patients regarding their appointments, scheduling, concerns and referrals.• Prepare and modify documents including correspondence, reports and drafts.Front Office Specialist2017-2018Checked in patients for their scheduled doctor's appointment and verified Medicaid Insurance.• Checked out patients and scheduled future appointments up to six months out • Filed medical charts.• Verified accuracy of patient information.• Collected co- pay payments from patients based upon insurance agreement.• Purged medical charts of patients that were no longer being seen or never came to an appointment whose charts were three years or older.

Indianapolis, Indiana Area

• Received inbound phone calls from customers inquiring about their electric bills to seek assistance with long term and short term extensions on their account.• Received inbound calls for power outages, street lights, light disconnections• Assisted customers with updating general information• Gave customers resources to different organizations that gave assistance on their electric bill.• Handled multiple phone lines.

Indianapolis, Indiana Area

• Produce and maintain work schedules and prepare production records.• Maintained food production that ensures the safety and quality of food according to policies, procedures, and department requirements.• Ensure that food items are stored in a safe, organized, and hazard-free environment.• Maintain all serving schedules; ensure that all food items are served per menu specifications in a safe and appropriate manner according to departmental policies and procedures.• Maintain a sanitary department following health and safety codes and regulations.• Maintain accurate inventory on a weekly basis according to departmental policies and procedures.• May prepare orders as needed per vendor to ensure accurate production for location.• Must be knowledgeable in operating an efficient cost effective program.• Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork.

Indianapolis, Indiana Area

• Analyzed Medical claims to ensure correct patient signatures and documentation on file for processing.• Explained coverage plan and monthly amounts to members.• Received inbound phone calls communicating with doctors and physicians inquiring about payments and prior authorization processing for claims and patient benefit coverage.

Certificate, Healthcare

Core 40 Diploma, General Studies