Crystal Buckner Email & Phone Number

Indianapolis, Indiana

• Provide exceptional customer service to members receiving inbound calls regarding questions about their insurance coverage, prior authorization, medical/dental claims, and monthly premiums.
• Receive inbound phone calls communicating with doctors and physicians inquiring about payments and prior authorization processing for claims and patient benefit coverage.
• Transferred callers to the appropriate departments and escalated calls to supervisors.
• Entered appropriate comments and notations within the member database.
• Handled on average 60+ inbound member calls daily while providing exceptional customer service.Assist with sales for health insurance and monthly premium quotes.

Indianapolis, Indiana

• Administrative Assistant2018
• Provide general administrative and clerical support including mailing, scanning, faxing and copying.
• Open sort and distribute incoming.correspondence.
• Perform data entry and scan documents.
• Assist in resolving any administrative problems.
• Answer calls from patients regarding their appointments, scheduling, concerns and referrals.

Indianapolis, Indiana Area

• Received inbound phone calls from customers inquiring about their electric bills to seek assistance with long term and short term extensions on their account.
• Received inbound calls for power outages, street lights, light disconnections
• Assisted customers with updating general information
• Gave customers resources to different organizations that gave assistance on their electric bill.
• Handled multiple phone lines.

Indianapolis, Indiana Area

• Produce and maintain work schedules and prepare production records.
• Maintained food production that ensures the safety and quality of food according to policies, procedures, and department requirements.
• Ensure that food items are stored in a safe, organized, and hazard-free environment.
• Maintain all serving schedules; ensure that all food items are served per menu specifications in a safe and appropriate manner according to departmental policies and procedures.
• Maintain a sanitary department following health and safety codes and regulations.
• Maintain accurate inventory on a weekly basis according to departmental policies and procedures.

Indianapolis, Indiana Area

• Analyzed Medical claims to ensure correct patient signatures and documentation on file for processing.
• Explained coverage plan and monthly amounts to members.
• Received inbound phone calls communicating with doctors and physicians inquiring about payments and prior authorization processing for claims and patient benefit coverage.

Certificate, Healthcare

Core 40 Diploma, General Studies