Crystal Cadena Email & Phone Number

Greater New York City Area

⦁ Delivering a patient-centric urgent care experience from welcome to departure of the facilities.⦁ Increased KPI through site evaluations and staff retraining.⦁ Decreased site expenditures through controlling labor and inventory costs.⦁ Understanding at all times of how many patients have visited the sites, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged.⦁ Hiring, managing, coaching, developing and evaluating performance of all staff on an ongoing basis in accordance with applicable performance standards.⦁ Engaged employees through team building exercises, team outings, meetings and moral building exercises.⦁ Resolved conflicts promptly among physicians and other healthcare employees to keep workflows on task.

New York, New York, United States

⦁ Accountable for delivering a unique and pleasant stay to hotel guests from check-in to departure.⦁ Budgeting and overseeing daily fiscal workings of the hotel.⦁ Implemented an eco-friendly and budget friendly linen laundering program.⦁ Implemented a housekeeping deep cleaning program.⦁ Ensuring accuracy of payroll for the hotel staff.⦁ Decreased costs through cost comparisons of hotel goods and efficient ordering.⦁ Implemented and enforced updated Department of Labor policies.

New York, New York, United States

⦁ Manage a team of 41 employees within a collective bargaining agreement.⦁ Assist in the training of the Front Office team to deliver guest service by complying with luxury service standards⦁ Ensure accuracy of payroll for front office staff⦁ Efficiently communicate with department heads to ensure guest satisfaction are met before, during and after guest stay.⦁ Developed lasting relationships with guests that built loyalty and drove hotel revenue.