Worked under Department manager, managing a team of over 20 work-at-home sales agents. Followed and managed KPI's and business analytics. Coached, mentored, and instructed sales agents, assistant managers, coaches, instructors, and other managers in training. Cross-trained in various departments other than sales. Created and implemented training materials for new hires and continued education. Tracked, analyzed, and corrected data sheets daily. Responsible for payroll and time corrections as well as scheduling using forecasting software and workday. Held meetings with agents for feedback or disciplinary actions as needed. Conducted call monitoring for quality assurance.

Responsible for training new hires, call monitoring, and coaching new hires as well as existing agents for continued education.

Assist customers with new, existing sales reservations. Schedule reservations for pick up and drop off. Upsell additional equipment and products. Answer questions, comments, and concerns.

Conduct call monitoring for quality assurance, coach and mentor agents on calls.

Owner and manager of a plumbing company, answered calls, scheduled and troubleshooting repairs, billing. Requisition of parts and materials needed for jobs. Created plans and outlines for jobs.