Crystal Claussen, Pmp Email & Phone Number

Plano, TX, US

Greenville, South Carolina, US

• Oversaw implementation of clinical informatics-related initiatives and projects. Served as primary point of contact for assigned projects to promote clarity and engage project team to deliver desired objectives..
• Restructured and formalized order set content approval process to include content management advisory council to manage the flow of change requests and to facilitate clinical ownership of content changes.
• Steered “One Content” project to achieve consensus on clinical content between two recently merged health systems.
• Managed and maintained 250+ interdisciplinary care plans and coordinated with nursing shared governance to review, update, approve, and move content to Epic production.
• Strategized and delivered clinical content projects with positive outcomes for clinicians and patients while maintaining consistency with health system’s strategy, commitments, and goals.

• Improved, reorganized, and consistently optimized healthcare infrastructure by identifying and securing suitable opportunities. Evaluated existing processes, identified shortcomings, and recommended strategies to drive.
• Developed efficient processes by planning and leading clinical decision support projects.
• Contributed to professional development of staff on new processes and proprietary software through training and coaching.

South San Francisco, California, US

• Partnered with clients to develop and improve project scope, establish deliverables, set timelines, set milestones, identify resource requirements, and highlight constraints. Rendered expertise to various hospital.
• Drove process improvement through creation of comprehensive change management plans.
• Recorded lessons learned after closing projects to raise performance of project management team in managing future projects.
• Headed departmental process improvements, including updating project methodology, implementation toolkit, and all client-facing documents.

South San Francisco, California, US

• Guided implementation of clinical decision support products in multiple hospitals of varying sizes. Met all project goals within established deadlines by engaging key stakeholders, aligning resources, and supervising.
• Promoted knowledge sharing by encouraging collaboration between clients.
• Raised client ACV (annual contract value) by identifying and presenting value-added additional services/products.

South San Francisco, California, US

• Detailed and thorough trainer. Assessed training needs and coordinated or delivered product training to clients on-site and via Web-EX.
• Developed testing of new software to create training material and better serve anticipated client issues.
• Provided first line customer service to clients, managed usernames and passwords, researched and resolved basic client issues; escalated and tracked complex client issues.

Ba, Political Science, Business Administration

Aa, Business Administration