Crystal Cox, Msb Email & Phone Number

New Braunfels, TX, US

• Served as a Subject Matter Expert (SME) to resolve problems globally, enhancing team efficiency.
• Spearheaded position closure process for 1,200 roles during Indeed’s Hiring Freeze for accurate role reflection.
• Conducted a comprehensive audit of over 5,000 JIRA tickets, ensuring accurate reporting data for global departments.
• Facilitated remote training for newly hired Position Management Associates.
• Validated and updated 500 candidates’ statuses in iCIMS for a better candidate experience.
• Standardized iCIMS job template library with easily identifiable location details for easier recruitment.

• Supported organizational change management initiatives, ensuring successful project implementations.
• Successfully troubleshot and resolved over 4,000 position management issues, improving operational efficiency.
• Innovated position management processes, enhancing system usability and reducing friction points.
• Consolidated and routinely updated training documentation globally for the internal TA Operations Team.

Austin, Texas Area

• Conducted COVID-19 company analysis to identify opportunities for cost savings and expansion across properties.
• Pioneered the development and deployment of the Centralized Support Team across multiple states, overseeing 800 units and 1600 residents.
• Conducted post-implementation analysis of the Centralized Support Team and proposed data-driven solutions.
• Achieved a 20% Net Operating Income (NOI) increase and doubled account acquisition within the first 6 months.
• Spearheaded process and program optimization, increasing team productivity and customer satisfaction.
• Served as liaison between key stakeholders, the Centralized Support Team, and operations teams.

Austin, Texas Area

• Transformed vendor management and user experience for 1000+ vendors across the U.S., improving relationships and operational effectiveness.
• Managed full customer lifecycle from attracting prospects to sustaining relationship post-conversion.
• Standardized vendor compliance and management processes, ensuring regulatory adherence and achieving cost reductions.
• Cultivated strong relationships with tenants, investors, and operations, contributing to organizational success.
• Graduated from the Business Training Program, which exposes individuals to various roles and departments in property management

Austin, Texas Area

• Collaborated with stakeholders to identify and implement business improvements.
• Captured, validated, and implemented 4000+ user requirements, resulting in the successful implementation of a university-wide student information system.
• Conducted rigorous functional user-acceptance testing and QA for enterprise portal enhancements.
• Participated in the Workday Student Design Partner Program to develop the Workday Student System at the University of Texas at Austin, providing suggestions and requirements

The Office Of The Executive Vice President And Provost

• Documented, analyzed, and presented information on university student success initiatives.
• Produced comprehensive data reports showcasing the impact of student success programs on both individual students and the university.
• Managed and analyzed data for over 30 360-Connections programs, overseeing 10,000+ students.
• Offered essential insights and feedback on initiatives promoting student success and enhancements to student life.

Austin, Texas Area

• Efficiently managed client intake using Pika Software, tracking client progress.
• Distributed vital client information and assisted attorneys in case development.

The University Of Texas At Austin

• Mentored First-Year students in the Foundation Scholars Program (FSP).
• Promoted campus and student resources at the University of Texas at Austin.
• Organized community service, scholarship, and program requirement fulfillment opportunities for FSP students.

Austin, Texas Area

• Researched and analyzed mock cases from the University of Texas at Austin's Law School.
• Developed and presented legal briefs for assigned mock cases.
• Conducted oral arguments over studied mock cases.

Brownsville, Texas Area

• Drafted legislative briefs and coordinated events and meetings.
• Addressed constituent concerns, providing troubleshooting and assistance.

• Represented 365,000+ SkillsUSA students and advisors at local, state, and national levels.
• Advocated for Career and Technical Education and Higher Education.
• Delivered keynote speeches at conferences and events.
• Facilitated meetings using Robert's Rules of Order at the local, state, and national levels.

Bachelor’S Degree, Government And History

Activities and Societies: Liberal Arts Council, Senate of College Councils, University Leadership Network, Foundation Scholars Program.

Master Of Science, Business - Msb, Business, 4.0