Senior Director Of People Operations
CurrentCrystal was engaged by ACE to provide comprehensive leadership and support for the People Team (PT), focusing on operational excellence, tactical problem-solving, and alignment with organizational goals. Her work spanned immediate operational needs and longer-term strategic initiatives to enhance the PT’s effectiveness and impact.Within her first 30 days, Crystal conducted a comprehensive assessment of PT operations, engaging over 90% of senior leadership to gather insights on team performance, culture, and systems. These findings informed key initiatives, including refining ACE’s compensation framework, standardizing recruitment and onboarding through a playbook, and implementing LinkedIn Recruit to increase talent pipeline diversity by over 80%.Her contributions supported the PT’s delivery of OKRs and provided both immediate and practical HR solutions that laid a strong foundation for sustainable growth and transformation, positioning the PT to effectively support ACE’s mission.