Crystal Hickey

Crystal Hickey Email and Phone Number

Senior Manager, Education and Training @ Encoura
Overland Park, KS, US
Crystal Hickey's Location
Overland Park, Kansas, United States, United States
About Crystal Hickey

I lead an amazing team of Education and Training Specialists who build out training content and lead live training sessions for Anthology's customer education Academy. We have a complex set of products and tools, so as we continue growing as a team, it is important we cheer each other on and understand that we are all learning together. The most rewarding part of my role is supporting the individual growth and success of my team members and breaking down silos across teams to work toward unified outcomes.

Crystal Hickey's Current Company Details
Encoura

Encoura

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Senior Manager, Education and Training
Overland Park, KS, US
Website:
encoura.org
Employees:
244
Crystal Hickey Work Experience Details
  • Encoura
    Senior Manager, Education And Training
    Encoura
    Overland Park, Ks, Us
  • Anthology Inc
    Manager, Global Education Services
    Anthology Inc
    Overland Park, Ks, Us
  • Anthology Inc
    Manager, Education Services
    Anthology Inc Mar 2022 - Present
    United States
    Oversee an Education Services team that designs and delivers learning content for Anthology’s Lifecycle Engagement products as part of the Anthology Academy. Responsibilities include building and leading a team that is critical in supporting the education of Anthology's clients who designs and builds content, improving the learner experience, and working closely with other leaders across the company in a fast-paced and rapidly changing environment.
  • Anthology Inc
    Principal Education And Training Specialist & Acting Manager
    Anthology Inc Oct 2021 - Mar 2022
    In addition to creating training materials, developing learning plans, and leading customer training sessions, this position offered the opportunity to play a key role in strategic goal setting, management, and development of the members of the Recruit to Advance Education Services Academy team.
  • Anthology Inc
    Senior Education & Training Specialist
    Anthology Inc Jul 2020 - Oct 2021
    Kansas City Metropolitan Area
    Developed course materials and training aids in specific product areas, in addition to facilitating high-quality customer training sessions. This position also offered the opportunity to mentor team members and strengthen strategic partnerships, both with customers and within Anthology.
  • Gildig & Associates
    Voiceover Artist
    Gildig & Associates Mar 2016 - Jan 2021
    Provided on-demand professional e-learning voice-overs for clients of Gildig & Associates including sales training videos for Land O’Lakes Purina.
  • Imodules Software
    Senior Product Trainer
    Imodules Software May 2017 - Jul 2020
    Leawood, Ks
    Led the creation of training materials, maintained the Modular training schedule, facilitated dynamic customer training sessions, and mentored team members to drive strategic Training initiatives.
  • Imodules Software
    On-Site Software Trainer
    Imodules Software Jan 2014 - May 2017
    Leawood, Kansas
    Developed training materials and facilitated dynamic customer training sessions on iModules Encompass software, both remotely and in-person (locally and onsite).
  • University Of Farmers
    Learning And Development Specialist
    University Of Farmers Jan 2007 - Jan 2014
    Developed and delivered training modules utilizing learning modalities and adult learning strategies for all employee levels.
  • Farmers Insurance Group
    Personal Lines Underwriter
    Farmers Insurance Group Jan 2005 - Jan 2007
    Assessed and researched home and auto policies to determine acceptability and provided service to independent agents and customers.Six Sigma Yellow Belt Certification
  • Missouri Western State University
    Student Researcher
    Missouri Western State University Aug 2004 - May 2005
    St. Joseph, Missouri Area

Crystal Hickey Education Details

Frequently Asked Questions about Crystal Hickey

What company does Crystal Hickey work for?

Crystal Hickey works for Encoura

What is Crystal Hickey's role at the current company?

Crystal Hickey's current role is Senior Manager, Education and Training.

What schools did Crystal Hickey attend?

Crystal Hickey attended Missouri Western State University.

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