Crystal Hickey Email and Phone Number
I lead an amazing team of Education and Training Specialists who build out training content and lead live training sessions for Anthology's customer education Academy. We have a complex set of products and tools, so as we continue growing as a team, it is important we cheer each other on and understand that we are all learning together. The most rewarding part of my role is supporting the individual growth and success of my team members and breaking down silos across teams to work toward unified outcomes.
Encoura
View- Website:
- encoura.org
- Employees:
- 244
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Senior Manager, Education And TrainingEncouraOverland Park, Ks, Us -
Manager, Global Education ServicesAnthology IncOverland Park, Ks, Us -
Manager, Education ServicesAnthology Inc Mar 2022 - PresentUnited StatesOversee an Education Services team that designs and delivers learning content for Anthology’s Lifecycle Engagement products as part of the Anthology Academy. Responsibilities include building and leading a team that is critical in supporting the education of Anthology's clients who designs and builds content, improving the learner experience, and working closely with other leaders across the company in a fast-paced and rapidly changing environment. -
Principal Education And Training Specialist & Acting ManagerAnthology Inc Oct 2021 - Mar 2022In addition to creating training materials, developing learning plans, and leading customer training sessions, this position offered the opportunity to play a key role in strategic goal setting, management, and development of the members of the Recruit to Advance Education Services Academy team. -
Senior Education & Training SpecialistAnthology Inc Jul 2020 - Oct 2021Kansas City Metropolitan AreaDeveloped course materials and training aids in specific product areas, in addition to facilitating high-quality customer training sessions. This position also offered the opportunity to mentor team members and strengthen strategic partnerships, both with customers and within Anthology. -
Voiceover ArtistGildig & Associates Mar 2016 - Jan 2021Provided on-demand professional e-learning voice-overs for clients of Gildig & Associates including sales training videos for Land O’Lakes Purina.
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Senior Product TrainerImodules Software May 2017 - Jul 2020Leawood, KsLed the creation of training materials, maintained the Modular training schedule, facilitated dynamic customer training sessions, and mentored team members to drive strategic Training initiatives. -
On-Site Software TrainerImodules Software Jan 2014 - May 2017Leawood, KansasDeveloped training materials and facilitated dynamic customer training sessions on iModules Encompass software, both remotely and in-person (locally and onsite). -
Learning And Development SpecialistUniversity Of Farmers Jan 2007 - Jan 2014Developed and delivered training modules utilizing learning modalities and adult learning strategies for all employee levels.
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Personal Lines UnderwriterFarmers Insurance Group Jan 2005 - Jan 2007Assessed and researched home and auto policies to determine acceptability and provided service to independent agents and customers.Six Sigma Yellow Belt Certification
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Student ResearcherMissouri Western State University Aug 2004 - May 2005St. Joseph, Missouri Area
Crystal Hickey Education Details
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Communications Studies, Public Relations
Frequently Asked Questions about Crystal Hickey
What company does Crystal Hickey work for?
Crystal Hickey works for Encoura
What is Crystal Hickey's role at the current company?
Crystal Hickey's current role is Senior Manager, Education and Training.
What schools did Crystal Hickey attend?
Crystal Hickey attended Missouri Western State University.
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