Crystal-Dior Glover, M.S. Email & Phone Number

As an Account Manager - Client Partner at FranklinCovey, I will strategically manage and expand SMB accounts by building trusted client relationships, driving adoption, and delivering tailored solutions that address customer-specific needs. I will lead onboarding and implementation efforts to ensure client success, minimize churn, and foster long-term.

At FranklinCovey, we transform organizations by building exceptional leaders, teams, and cultures that get results.When organizations partner with us, their people change behavior—both individually and collectively—in ways that have a dramatic impact. Our content, based on timeless principles of human effectiveness, is designed to help people change both.

Houston, Texas, United States

• Provide individual career and coaching to a diverse population of students mainly majoring in STEM (virtually and in person)
• Developed curriculum for group presentations and workshops related to career issues, job search skills, resume writing, interviewing, employment data and job market data
• Facilitate connections between students, faculty, and alumni for mentoring opportunities and other career planning programming
• Responsible for building and maintaining relationships with academic programs and student organizations using Handshake management system
• Utilize career assessments such as MBTI and Strong Interest Inventory to build solid understanding of job search strategies, labor market and interviewing methodologies
• Continually research and stay current on employment trends and methodologies related to professionalism and career development

• Utilized online classroom to teach and implement curriculum for lower division writing intensive business communication course (focusing on APA formatting)
• Helped students develop skills and knowledge through lectures, assignments, and virtual experiences to collaborate with necessary course curriculum with a career exploration component
• Worked with individual students to improve understanding and course grades

De Land, Florida, United States

• Spearheaded the development and planning of a program to teach professional and leadership skills to business students
• Attended conferences to network with other higher institutions to collaborate on experiential learning in higher education
• Worked one-on-one with students to build a plan to complete their experiential learning activities
• Collaborated with faculty and staff across campus to update curriculum to include targeted professional skills
• Created on-going student tracking system through Blackboard and the campus Degree Audit to manage student’s program progress, submissions and recent contact with our team
• Researched, networked and collaborated with local businesses and alumni to create professional learning experiences and internships for students

Deland

Same role description as the Assistant Director position

Deland, FL

• Advised students about internship search, course registration, career exploration, and resume writing
• Assisted with planning and execution of twice-yearly Internship Prep Series and annual Internship Showcase
• Conducted research used to further advance programmatic efforts of the office

Daytona Beach, Florida, United States

• Utilized skills and interventions from trauma-focused cognitive behavioral therapy and solution-focused therapy during individual client sessions
• Led and co-lead intensive outpatient addictions focused groups using psychoeducation and expressive art therapy
• Completed intake biopsychosocial documentation and required documentation for group sessions
• Managed social media advertising efforts for the private proactive
• Wrote multiple community outreach letters for outreach purposes

Orlando, Florida, United States

• Developed and facilitate mentor training program through psychoeducation centered around the 8 dimensions of wellness
• Met one-on-one monthly with mentees for wellness sessions
• Co-facilitated wellness focused group sessions with mentees
• Completed detailed clinical progress notes per wellness session

Costa Mesa

• Exceeded all student enrollment goals by building a relationship focused recruitment strategy
• Revived 2 major partnerships that increased and will continue to increase enrollment school-wide
• Helped to design the department’s first Customer Relations Management software
• Averaged 300 cold calls weekly and generated on average 50 plus new leads per special event
• Responsible for researching potential partners for program collaboration opportunities and special events

Irvine

• Converted 100 – 200 cold call prospects into potential students with resources to help them prepare for educational success
• Served as a student career counselor for incoming students
• Tested and evaluated various sales and marketing initiatives to engage new and returning students
• Utilized multiple CRMs for each different client’s needs such as ZOHO and Salesforce

Pasadena, California

• Gave programmatic advice to students aiming to connect their degrees to career aspirations
• Certified as military benefits enrollment advisor for College of Humanities and Social Sciences
• Awarded the Top 3rd Enrollment Advisor Award for being top 10% (out of 10,000 advisors) for performance among advisors statewide
• Managed 10-20 active student applications and 10-20 active enrolled students using University of Phoenix’s CRM system

Burbank, CA

• Streamlined training process for cross-departmental staff
• Audited daily content before it launched on all online and Video-On-Demand platforms
• Facilitated training on how internal networks could troubleshoot unexpected digital media issues

10654 Balboa Blvd., Granada Hills 91344

• Created various marketing materials including a detailed street-marketing strategy booklet
• Analyzed the organization’s previous marketing efforts and offered corrective recommendations

Northridge

• Built brand awareness by utilizing social networking such as Facebook, Twitter, YouTube and Mobile Messaging
• Collaborated with the marketing team to rebrand the University Student Union by developing a new slogan & Student Recreation Center.
• Wrote and produced a promotional video for the campaign.
• Provided marketing and event planning support for 4 major events (300 -1000 attendees per event) and over 30 weekly events (20-100 attendees per event)

Rosemead

Responsible for communication between operations and menu team for certain test productsAssisted with the logistics for launching 2 new upcoming menu itemsCoordinated the design of a company award wallGave critical feedback on product marketing promotions and advertising pitches