Crystal-Dior Glover, M.S. Email & Phone Number

As an Account Manager - Client Partner at FranklinCovey, I will strategically manage and expand SMB accounts by building trusted client relationships, driving adoption, and delivering tailored solutions that address customer-specific needs. I will lead onboarding and implementation efforts to ensure client success, minimize churn, and foster long-term partnerships. My role embodies FranklinCovey’s mission of creating value and supporting client growth.

At FranklinCovey, we transform organizations by building exceptional leaders, teams, and cultures that get results.When organizations partner with us, their people change behavior—both individually and collectively—in ways that have a dramatic impact. Our content, based on timeless principles of human effectiveness, is designed to help people change both their mindsets and their behavior. It is combined with a team of experts, a dynamic behavior change platform, and key metrics that deliver exceptional results again and again.

Houston, Texas, United States

• Provide individual career and coaching to a diverse population of students mainly majoring in STEM (virtually and in person) • Developed curriculum for group presentations and workshops related to career issues, job search skills, resume writing, interviewing, employment data and job market data • Facilitate connections between students, faculty, and alumni for mentoring opportunities and other career planning programming • Responsible for building and maintaining relationships with academic programs and student organizations using Handshake management system • Utilize career assessments such as MBTI and Strong Interest Inventory to build solid understanding of job search strategies, labor market and interviewing methodologies • Continually research and stay current on employment trends and methodologies related to professionalism and career development

• Utilized online classroom to teach and implement curriculum for lower division writing intensive business communication course (focusing on APA formatting) • Helped students develop skills and knowledge through lectures, assignments, and virtual experiences to collaborate with necessary course curriculum with a career exploration component • Worked with individual students to improve understanding and course grades

De Land, Florida, United States

• Spearheaded the development and planning of a program to teach professional and leadership skills to business students • Attended conferences to network with other higher institutions to collaborate on experiential learning in higher education • Worked one-on-one with students to build a plan to complete their experiential learning activities • Collaborated with faculty and staff across campus to update curriculum to include targeted professional skills • Created on-going student tracking system through Blackboard and the campus Degree Audit to manage student’s program progress, submissions and recent contact with our team • Researched, networked and collaborated with local businesses and alumni to create professional learning experiences and internships for students • Curated a virtual professionalism conference for business undergraduate seniors

Deland

Same role description as the Assistant Director position

Deland, Fl

• Advised students about internship search, course registration, career exploration, and resume writing • Assisted with planning and execution of twice-yearly Internship Prep Series and annual Internship Showcase • Conducted research used to further advance programmatic efforts of the office

Daytona Beach, Florida, United States

• Utilized skills and interventions from trauma-focused cognitive behavioral therapy and solution-focused therapy during individual client sessions• Led and co-lead intensive outpatient addictions focused groups using psychoeducation and expressive art therapy• Completed intake biopsychosocial documentation and required documentation for group sessions • Managed social media advertising efforts for the private proactive • Wrote multiple community outreach letters for outreach purposes

Orlando, Florida, United States

• Developed and facilitate mentor training program through psychoeducation centered around the 8 dimensions of wellness • Met one-on-one monthly with mentees for wellness sessions• Co-facilitated wellness focused group sessions with mentees • Completed detailed clinical progress notes per wellness session

Costa Mesa

• Exceeded all student enrollment goals by building a relationship focused recruitment strategy • Revived 2 major partnerships that increased and will continue to increase enrollment school-wide • Helped to design the department’s first Customer Relations Management software• Averaged 300 cold calls weekly and generated on average 50 plus new leads per special event • Responsible for researching potential partners for program collaboration opportunities and special events

Irvine

• Converted 100 – 200 cold call prospects into potential students with resources to help them prepare for educational success • Served as a student career counselor for incoming students • Tested and evaluated various sales and marketing initiatives to engage new and returning students • Utilized multiple CRMs for each different client’s needs such as ZOHO and Salesforce

Pasadena, California

• Gave programmatic advice to students aiming to connect their degrees to career aspirations • Certified as military benefits enrollment advisor for College of Humanities and Social Sciences • Awarded the Top 3rd Enrollment Advisor Award for being top 10% (out of 10,000 advisors) for performance among advisors statewide • Managed 10-20 active student applications and 10-20 active enrolled students using University of Phoenix’s CRM system

Burbank, Ca

• Streamlined training process for cross-departmental staff • Audited daily content before it launched on all online and Video-On-Demand platforms • Facilitated training on how internal networks could troubleshoot unexpected digital media issues

10654 Balboa Blvd., Granada Hills 91344

• Created various marketing materials including a detailed street-marketing strategy booklet• Analyzed the organization’s previous marketing efforts and offered corrective recommendations

Northridge

• Built brand awareness by utilizing social networking such as Facebook, Twitter, YouTube and Mobile Messaging• Collaborated with the marketing team to rebrand the University Student Union by developing a new slogan & Student Recreation Center. • Wrote and produced a promotional video for the campaign.• Provided marketing and event planning support for 4 major events (300 -1000 attendees per event) and over 30 weekly events (20-100 attendees per event)

Rosemead

Responsible for communication between operations and menu team for certain test productsAssisted with the logistics for launching 2 new upcoming menu itemsCoordinated the design of a company award wallGave critical feedback on product marketing promotions and advertising pitches