Crystal Doss Email & Phone Number

Hammond, In, Us

Home Office (Tampa, Fl)

Responsible for sending out proposals to perspective clients Possess the ability to build and maintain strong relationships with clientsMake cold calls and follow-up visits to client sites Responsible for dispatching technicians to scheduled cleaning sites Handle shipping and receiving tasks of industrial carpet cleaning/janitorial supplies and partsResearch employee issues with regards to payroll and benefit questions by contacting appropriate department and reviewing the company handbook and policiesCreate and prepare paperwork for all new hires, tracked attendances, recorded personal and vacation time and ensure that benefits department was notified of all leaves of absences on a weekly basisResponsible for scheduling technicians and keeping track of time off requests and accurately tracking customers needs as I grant time off request so we are staffed appropriately Coordinate daily operations and morning staff meetings, addressed and resolved customer complaintsResponsible for accounts payable/accounts receivable invoices Process background checks and coordinated drug screeningsScan confidential documents into electronic filing system and categorized them for retrieval and reviewMonitor employee file compliance by utilizing computer system to generate reportsAudit each employee file to update incomplete and missing paperwork in a timely mannerResponsible for supervising and cleaning commercial client on siteMaintain ordering request of cleaning suppliesHandle projects as demanded by the current and changing environment

United States

Answered incoming customer calls in a professional manner for logistics partners in a call center environmentActed as a liaison between UPS freight forwarding and our external/internal customers, while managing customer expectationsProcessed international shipments and ensured specific customer requirements were followedProcessed shipments, dispatched delivery and pickup orders in accordance with UPS and governmental policy and regulationsDetermined the most efficient shipping method for orders and engage with ocean and rail 3PLsPossessed a thorough understanding of UPS SCS services and the correlation of the functions as it related to providing excellent service to the customerPerformed other duties as assigned by leadership

Gary, Indiana, United States

Proactively worked to assist drivers in achieving the organization's objectivesDispatched drivers on their assigned loads as well as track drivers to insure on time deliveries in a contact center environment Maintained a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demandsMet driver home time expectations by actively managing expectations and keeping commitments by making sure their time at work is effectively utilized every dayCollaborated with planner(s) and assign drivers to lanes that best serve both the company and the driverHeld responsibility for planning drivers on lanes to cover one if it was to fall throughProactively coached drivers on safety performance to ensure compliance with state, federal, and company requirementsEnsured payroll accuracy for assigned driversPerformed driver reviews according to scheduled specified by driver retentionPerformed other duties as assigned by leadership

Minneapolis, Mn

Answered incoming customer calls in a professional manner for store and logistics partners in a call center environmentHeld responsibility for providing answers and guidance to stores regarding transportation related questions/issues Performed store delivery schedule modification tasksActed as a liaison between Target dedicated drivers from carriers such as: Swift, JB Hunt, Ruan, Schneider, CH Robertson, Hogan, US Xpress, Target Fleet and store leadershipAssisted dispatchers from Target dedicated carriers with solutions to ensure that all stores receive their general merchandise trailers in a timely mannerTroubleshooted issues related to specific departmental system operations, carrier or delivery performance, department processes, and team efficiencies while helping to resolve opportunities as needed Utilized multiple systems to assist in supporting stores with transportation issuesSatisfactorily completed all required training and development programs for the assigned positionProvided support in the training of new team membersHandled specific large projects to completion Volunteered for Target Delivery Service Pilot ProjectAssisted in walking store personnel through the process of finding a guest packagefor the evening courier pickupMonitored the system for any email alerts received regarding overdue quest pickupsProvided input for training materials used to assist with new team member training for permanent placement on the Target Delivery Services teamBecame proficient in Yammer and provided feedback on the operations available through that platformVolunteered for Target Home Based Team Member Pilot ProjectProvided input regarding system issues that could impact home-based team membersMaintained database to document system issues and the process followed to fix the issues Maintained constant contact with leadership as a home-based team member to ensure quality is not compromised while working offsite

Medina, Mn

Performed sales, merchandising, store housekeeping and customer service activitiesDirected associates in the performance of any/all store operational tasksSupported management by restocking merchandise and maintaining excellent customer service standardsManaged credit card, cash, and return transactions while always maintaining a balanced registerResearched employee issues with regards to payroll and benefit questions by contacting the appropriate department and reviewing the company handbook and policiesPrepared paperwork for all new hires, tracked attendances, recorded personal/vacation time, and ensured that the benefits department was notified of all leaves of absences on a weekly basisHeld accountability for store security (key carrier)Held responsibility for ordering product for impulse sales as well as maintained store set integrityHandled the warehouse process for the shipping and receiving of merchandise and parts for stores and pop-up locations Held responsibility for processing, packaging, and shipping orders accuratelyHeld responsibility for sorting, scanning, stacking packages on palletsReceived, unloaded, and placed inventory items accurately and appropriatelyAssisted in buying product for trade shows & boothsHeld responsibility for setting up trade shows & booths