Crystal Ratliff Email & Phone Number

I have worked in customs brokerage and logistics since 2001, and have had my Customs Broker License since 2018. I am dedicated to providing my customers with unparalleled service and communication. I will always strive to give my clients the answers they seek to meet their business needs. I am a professional with experience at decision making, problem solving and research. I have outstanding skills in customer service, time management and multi-tasking.PROFILE Recognized for strengths in account maintenance, problem solving and trouble shooting Recognized expert user for internal software and proven ability to adapt to new systems and environments Excellent organizational and time management skills Thrives at working under pressure in individual and team situations Self-sufficient and proactive learner RELATED WORK EXPERIENCEHipage Co., Norfolk, VALivingston International, Norfolk, VAVandegrift Forwarding Company, Inc Norfolk, VA Charles M. Schayer, Phoenix, AZSamuel Shapiro, Charleston, SCResponsibilities: Checking system records and documentation for correct trade information Collecting all needed documentation in order to process customs clearances through ABI transmission Classifying documents according to the Harmonized Tariff Schedule Arranging cargo insurance and assisting clients in the event of a claim Preparation of entry packets for customs Handling and resolving customs exams and rejections Building and maintaining strong relationships with importers, carriers and forwarders Filing timely ISF data Collecting all needed documentation in order to process customs clearances Arranging payment of freight and other charges on the customer’s behalf Ensuring proper releases with other government agencies Billing, filing and file maintenance – including online document retention Arranging inland deliveries on shipments from port to destination Rate negotiations New Account Setup and Building/Maintaining long term customer relationships Billing/Collections and General Administrative duties

Listed skills include Logistics, Freight, Logistics Management, International Logistics, and 13 others.