Crystal Drummonds Email & Phone Number

Florida, United States

Florida, United States

 Lead team members, focusing on training and development, to deliver personalized guest experience and exceptional customer service; handled multiple priorities, and ensured adherence to operational procedures while maintaining knowledge of trends, best practices, regulatory changes, and new technologies Balances multiple competing priorities of the restaurant in order to proactively ensure business productivity and deliver output via existing or new processes and programs

 Coordinated data aggregation to identify trends and support strategic decisions; generated reports to track marketing performance and client engagement Developed data structures for client databases and referral doctors, ensuring accurate information collection and standardization, resulting in 20% improvement in efficiency Coordinated and handled administrative tasks i.e. database management and communication, customer service and supporting efficient operations and business transactions with discretion

 Implemented strategies to boost brand awareness and sales; analyzed sales data to identify areas for improvement, resulting in a 30% increase in client accounts and $40,000 in additional revenue Managed client accounts through sustained successful relationships, provided ongoing support and assisted in the communication and upkeep of client accounts to ensure alignment with system capabilities and business objectives

Pembroke Pines, Florida

 Served as a merchandising expert and leader, motivating a team of over 30 individuals in the areas of customer service, credit accounts, product knowledge, MyClient, and customer fulfillment orders Created reports showing daily, weekly, monthly, and periodic numbers; accounts created by colleagues, and developed plans for opportunity based of these reports Increased profits by holding quarterly events to increase sales in comparison to Plan and Last Year numbers Developed repeat business by using My Client to regularly communicate upcoming events, new merchandise, and product replenishment Maintained the sales floor by being proactive in making sure in stock products were available, colleagues were knowledgeable of merchandise, fitting rooms were maintained, and online fulfillment and search and send orders were completed efficiently

Tampa/St. Petersburg, Florida Area

 Conducted research and analyzed user engagement data, providing insights that shaped content strategies, devised marketing campaigns, improved visibility and increased customer interaction

Tampa/St. Petersburg, Florida Area

 Lead recruitment efforts while collaborating with cross functional teams, increasing new member rates by 40% and retention by 20% through strategic

Tampa/St. Petersburg, Florida Area

 Created and managed marketing materials and website content, enhancing local customer engagement and brand recognition

Tampa/St. Petersburg, Florida Area

 Raised over $2,000 via coordinated fundraising efforts, securing sponsorships and managing events, contributing to organizational goals

Tampa, Florida

 Transcribed audio, producing live captions with minimal delay for the deaf/ hard of hearing, being sure to verify spelling, grammar, punctuation, and context to ensure captions are clear and understandable

Miami/Fort Lauderdale Area

 Train new hires on proper customer service experience for customers and all job duties Handle café and customer conflicts through leadership of workplace policies and preemptive measures

Tampa/St. Petersburg, Florida Area

 Supervised staff for efficient restaurant production, upkeep and maintenance to ensure café ran smoothly, items were stocked and orders were taken correctly and prepared efficiently by pickup Balanced cash registers and store safes at beginning and end of shifts and creating End of Day reports to be submitted