Crystal Thomas Email & Phone Number

Oversee all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.Provided superior customer service to enhance customer satisfaction, increase renewals, reputation, and profitability.Negotiate contractor/vendor bids for maintenance and renovation projects, ensuring completion and verifying work.Develop, mentor, and manage a high-performing team to maximize engagement and minimize turnover.Create, analyze, and maintain budgets.Drive revenue with a thorough understanding and analysis of competition and creative marketing programs.Execute lease documentation and maintained property and lease files in accordance with company policy.Communicate with Legal Department regarding rental contracts, resident issues, and rent arrearages; met weekly with staff on rent recovery procedures and/or commenced legal action.Manage and train new employees throughout the portfolio.Process building maintenance and repair projects and requests.Analyze and approve financials for property operations.Oversee revenue and ensured NOI goals are met.Attend corporate functions and meetings.Supervise and facilitate investor tours and resident functions.

Assisted in the reconstruction of the community.Ensured resident files were in compliance with HUD regulations.Monitored complaint log daily, processed requests, and addressed concerns.Recognize and understand vulnerabilities within the organization.Possess experience in risk management and analytic strategy.Think strategically and possess strong communication and problem-solving skills.Managed vendors to complete maintenance and renovation projects, including obtaining bids and verifying completion.Reviewed and approved all bills and invoices.Reviewed rent arrearages and met monthly with staff on rent recovery procedures and/or commenced legal actions.

Ensured property and lease files were properly maintained and compliant with HUD and company policy.Prepared and maintained tenant lease files, records, correspondence, and file notes.Supervised tenant occupancy administration, including providing new tenants with introduction letters regarding emergency contacts, insurance requirements, rent collection procedures, and maintenance request procedures.Coordinated entry of property information into the software program and established reporting protocols for maintenance requests, preventative maintenance, and vendor/tenant Certificates of Insurance.