Crystal Embury Hagler Email & Phone Number

Houston, Tx, Us

• Strategically develop and execute sales strategies aimed at customer acquisition and building sales through various channels and brand campaigns• Lead sales development while managing relationships with brokers/sales channels externally• Identify and refine target customer segmentation in ERCOT for the residential and SMB markets• Develop territory-specific sales strategies to maximize company objectives and goals• Optimize marketing channels and target customers to deliver on sales targets in terms of margin, customer count, and energy volumes is the residential and SMB markets• Implement and manage customer service processes to ensure top notch issue resolution and sales conversion, including optimizing call center telecommunications platforms, IVR, scripting, agent training, performance analytics, CRM, chat, and SMS platforms• Develop and execute programs and processes to boost customer retention, CX, and value through customer touch points and strategic channels

Houston, Texas, United States

Houston, Texas Area

● Responsible for analyzing, forecasting, and budgeting for two P&L's with combined revenue totaling ~$20M annually● Continuously improve business financial models used to track and analyze business performance, forecast, and budget to ensure financial projections are aligned with operational performance based on actionable KPIs● Provide financial and business planning analysis to the segment manager and director with an emphasis on budget and forecast development as well as P&L variance analysis● Perform analysis of operating and financial results against budget, forecast targets, and prior period results to support business decision making and for inclusion in presentations to the leadership team● Develop monthly EBITDA forecast and projections with regard to financial and operational performance drivers● Build Excel tools and templates for teams within the business to give each team accountability of the performance of their group and provide insight into actionable improvement opportunities● Analyze weekly and monthly actual versus plan performance tracking, including all business KPIs● Conduct ad-hoc analysis for marketing campaigns, projects, decision making, etc. as needed for the business● Collaborate with segment manager and director in the development of strategic goal setting and action planning● Develop Executive PowerPoint presentations explaining financial results and business performance expectations

Beaumont, Texas

• Develop, maintain, and enhance tools in Access, Excel, and Visual Basic to track manufacturing and operating performance and identify opportunities for improvement, including Ad-Hoc reports• Work closely with operations in managing production accounting, including month-end inventory reconciliation• Build and maintain cost tracking tools for recurring production expenses, variable production expenses, and overtime• Assist in developing the budget for the plant by building analytical tools to determine trends for each department• Build monthly business unit (BU) manufacturing reports to be discussed by the BU and corporate executive committee• Work with teams to develop six sigma project charters and carry these projects beyond initial implementation• Develop and track site specific manufacturing performance metric goals across all operational departments• Collaborate with all departments to develop tools to track monthly expenses, giving managers accountability of their respective department expenses relative to the budget• Serve as an internal auditor for the Beaumont plant (with some work at the Houston site) to ensure compliance with company policies and external auditing standards• Serve as backup to the Logistics Coordinator in shipping hazardous materials domestically and internationally

Hillister, Texas

• Worked directly with Hillister Farms’ President and key account manager to sell plants to 49 (later reduced to 37) Home Depots in the Houston, Baton Rouge, and Austin areas using a pay-by-scan sales method• Conducted sales with independent purchasers, including landscapers and Ritter Lumber stores• Analyzed daily, weekly, and yearly sales reports to build sales orders individual Home Depot stores with attention to current on-hands in stores and projected sales for the week• Utilized SOS ordering and inventory system to create sales orders, provide the pull team with a comprehensive list of product to ship, and created ship orders to ensure accurate invoicing and reporting• Input accurate inventory counts of all product on the farm for semiannual inventory audits, which are conducted by Hillister Farms’ CFO• Managed the $400K Brookshire Bros. account by coordinating with the Hillister North facility, Hillister Farm's President, and the Brookshire’s purchasing team to plan for necessary product to plant, set up distribution, and sell product

Bachelor Of Business Administration - Bba, Finance (Energy Concentration)

Activities and Societies: Texas Exes Student Chapter

Master Of Business Administration - Mba, Finance, General, 3.9

Activities and Societies: Beta Gamma Sigma