Crystal V. Email & Phone Number

Philadelphia, PA, US

Lancaster, Pennsylvania, US

Led and developed a high-performing team specializing in online banking, ACH, mortgage processing, wires, and commercial treasury functions.Created and implemented training programs, cross-training initiatives, and development plans to ensure team proficiency and adaptability.Analyzed operational workflows to identify inefficiencies and implemented process.

Lancaster, Pennsylvania, US

Delivered exceptional customer service by handling 50+ customer interactions daily, addressing inquiries, resolving issues, and ensuring customer retention.Entered and managed sensitive customer information accurately using various service software, ensuring data integrity and security.Played a key role as an on-the-job trainer and mentor for new hires.

Las Vegas, NV, US

Monitored departmental operations to maintain efficiency, effectiveness, and adherence to strict internal controls.Ensured compliance with all regulatory policies and procedures, ensuring a secure and seamless operation.Supervised daily activities within the cashier’s cage, table games cage, and slot machine cage, ensuring alignment with N.J.A.C.

Toronto, Ontario, CA

Managed all negotiable instruments, including the main cash vault, working vault, official bank checks, money orders, debit cards, gift cards, and savings bonds.Conducted teller audits, identified discrepancies, and resolved balancing issues efficiently.Developed teller schedules in alignment with Full-Time Equivalent (FTE) requirements and managed.

Toronto, Ontario, CA

Supervised customer service operations, ensuring excellent service delivery and team adherence to company standards.Processed residential mortgage loan applications, offering and negotiating terms to meet customer needs while maintaining compliance.Assessed customer information to recommend tailored product and service solutions, effectively communicating.

Toronto, Ontario, CA

Processed residential mortgage loan applications, offering and negotiating terms to align with customer needs and compliance standards.Consulted with customers and prospects to understand financial goals and recommend tailored product and service solutions.Communicated the value and benefits of banking products, effectively closing sales to meet individual.

Toronto, Ontario, CA

Delivered exceptional customer service by addressing complex inquiries with professionalism and efficiency, supporting customer satisfaction and retention.Trained and mentored new tellers, ensuring they understood procedures and provided high-quality service.Assisted the Head Teller with daily operations, contributing to the smooth functioning of the.

Toronto, Ontario, CA

Processed a wide range of customer transactions, from routine to complex, including check cashing, withdrawals, and deposits, ensuring accuracy and efficiency.Balanced cash drawers daily, maintaining strict adherence to security and operational procedures.Provided customers with basic product information, addressing inquiries and fostering trust through.