A leader in the Software and Platforms space with a specific focus on Trust and Safety operations. Provide vendor onboarding and support, risk and compliance services, and optimization across the group. Support 15 different clients across 20 different countries.

Focus on the following areas within the client and drive change. Leadership & Change Development, Account Insights & Analysis, Resource Planning, Talent Strategy and Talent Management, Performance Achievement, Improve Employee Engagement• Responsible for over 30,000 employees on a West-based client who generates over $4 billion dollars in revenue across 38 countries.• Coach council senior leaders on reducing attrition annually through programs.• Facilitate and host listening to different levels of leadership through a Q12 survey that aims to understand, sustain, and improve employee retention and satisfaction.• Reported, analyzed, and managed HR metrics regarding global and service level attrition, changeability, I&D, and headcount to reduce attrition and maximize revenue.• Conducted and established account processes for annual performance reviews and merit-based salary increases.• Advised client account leadership team of ongoing HR business strategies, decisions, and problem areas• Responsible for arbitration and conflict resolution for employees and contractors in violation of company policies • Identified a lack of ownership in the current process and operationalized a focused program with dedicated sponsorship and support teams. • Ensured and established a process for monitoring compliance for Accenture vaccine and return to office requirements in response to COVID-19 pandemic

• Designed and implemented cost-saving projects that netted ~5 million saved over four years • Developed and ran RFI’s, RFP’s in vendor selection, pricing inquiries and quality control• Created and managed sourcing pipelines, continuous improvement initiatives, and procurement solutions related to contingent labor metrics and contracted SLA’s• Built relationships and negotiated pricing with vendors, while establishing service level and commercial terms • Researched current market conditions and trends to provide benchmark recommendations.• Negotiated MSA’s, client flowdowns, pay rates, bill rate, rate cards with new suppliers and existing

Accenture Outsourcing Delivery to the client. Connects the overall selling, transition, and delivery activities for the outsourcing practice. Account Delivery Management includes (1) planning and staffing outsourcing engagements, (2) estimating outsourcing costs, (3) determining outsourcing headcount, (4) designing and estimating account leadership functions, and (5) leveraging our expert knowledge of the client or industry.• Assisted the client’s global procurement group to manage supplier relationships, identify opportunities for savings and lead strategic sourcing initiatives within Internal• Proactive management of the clients pipeline, including overseeing the procurement of large scale projects• Improved the efficiency of the client procurement organization by proactively creating and streamlining purchasing processes• Analyzed clients annual spend data to help identify potential projects and opportunities for savings• Managed a group of global project managers to ensure the delivery of contracted savings• Effectively managed supplier relationships-including research of new suppliers, contract negotiation and supplier performance• Delivered effective presentations and other forms of written and verbal communication to different customer organizations and to a variety of stakeholders within Accenture• Implemented/Trained/Deployed/Transitioned the Anticorruption process; a global process; worked with senior level representatives (managing directors) and the global team (team vetted 250+ suppliers through the process before transition to Legal Process• Ran RFP/RFI to obtain the best price/services available through vendors to make appropriate recommendations to the client• Established/Refreshed Preferred Supplier List and Category Rate Cards• Established and maintained relationships with Stakeholders, overall project level, category level and senior leadership on the client account

• Assisting the client’s global procurement group to manage supplier relationships, identify opportunities for savings and lead strategic sourcing initiatives within the IT Software and Hardware categories;• Proactive management the client’s pipeline, including overseeing the procurement of large scale marketing and events projects;• Improving the efficiency of the client procurement organization by proactively creating and streamlining purchasing processes;• Analysis of the client’s annual spend data to help identify potential projects and opportunities for savings;• Management of a group of global project managers to ensure the delivery of contracted savings;• Effective management of supplier relationships – including research of new suppliers, contract negotiation and monitoring ongoing supplier performance;• Working with client category managers to develop category strategy;• Delivering effective presentations and other forms of written and verbal communication to different levels within customer organization and to a variety of stakeholders within Accenture.

SalesMaintain a very accurate list of all Cyviz installed base customers (especially Federal)-­‐ Manage the Cyviz database and continually refine and update daily-­‐ Make a goaled number of outbound calls to contacts in the database to gain insight for future sales-­‐ Support the sales efforts of the CTC DC through quoting distributors and resellers-­‐ Assist in the conversion of the leads from Salesforce.com to an in-house database-­‐ Knowledge (once trained) of the Cyviz Express Internal System to accurately update and report-­‐ Track statistics in order to gain insight on how to improve Inside Sales operation-­‐ Capability to add deals to a forecast, track opportunities and process purchase orders-­‐ Accompany sales staff on customer visits providing technical resources-­‐ Experienced to turn over questions to the sales staff or to get an outside rep involved-­‐ Uses technical knowledge to support and build sales-­‐ Maintains an active relationship with all distributor, reseller and customer counterparts-­‐ Respond to competitive bids and proposals and obtain technical assistance when needed.-­‐ Knowledge of competitive technology to effectively propose an alternative solution (especially when responding tobids and proposals)-­‐ Effectively connect with prospects & customers over the phone, in Video Conference (VC) or in person.Public Relations-­‐ Understand the value of Public Relations and how to generate press interest in Cyviz technology by writing pressreleases and pitching story ideas-­‐ Maintain a database with connections to the press community-­‐ Responsible for writing articles for the company newsletter, creating customer success story flyers and otherwritten material designed to further enhance the Cyviz brand.-­‐ Create a Federally-focused white paper on Collaboration and the use of Control Rooms-­‐ Effectively garner media attention at the Grand Re-opening of the CTC DC office in Q3 of 2011

Playing a key role in ensuring the successful launch of a Managed Print Program. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Managing and creating creative and cost-effective incentive and morale-boosting programs including special events and a tiered awards structure) that increased employee satisfaction and productivity. Demonstrating success in negotiating win-win contracts between different vendors worldwide and saving the company thousands of dollars by reducing cost of vendor relations.Pricing, composing, tracking and implementing contracts to be presented to clients.Persuading leadership to adopt new models for managed print program and additional printer vendors.Creating sales programs by managing sales information in databases to track sales, leads, contacts, notes and other information associated with each prospect. Attending weekly sales support meetings.Client management duties include customer service support, customer training, billing, accounts receivables, and reconciling invoices.

Met and maximized sales goals, customer service percentages, income growth, and overall customer retention through developing and implementing business plans. Trained and assisted new employees into becoming potential managers. Worked individually with lead accounts and upper level management to utilize the maximization of the business plan.

Meet and maximized sales goals, customer service percentages, income growth, and overall customer retention through development and implementation of business plans. Trained, scheduled, and developed new employees through extensive in person training and orientation programs.Worked individually with top accounts and upper level management to expand business opportunities.Worked in a team environment to run the daily operations of the firm; customer service, training, billing, accounts receivable and collections.

Providing administrative office and event planning support to the Director of the Health Center.

Updated and maintained Recruitment database; scanned and e-filed resumes, set up appointments, scheduled and assisted with new hire orientation. * Designed and built Excel spreadsheets and imported photographic media to the firm-wide database.