Crystal Gallo(Mba) Email & Phone Number

Leesburg, VA, US

Dublin 2, IE

A leader in the Software and Platforms space with a specific focus on Trust and Safety operations. Provide vendor onboarding and support, risk and compliance services, and optimization across the group. Support 15 different clients across 20 different countries.

Dublin 2, IE

• Focus on the following areas within the client and drive change. Leadership & Change Development, Account Insights & Analysis, Resource Planning, Talent Strategy and Talent Management, Performance Achievement, Improve.
• Responsible for over 30,000 employees on a West-based client who generates over $4 billion dollars in revenue across 38 countries.
• Coach council senior leaders on reducing attrition annually through programs.
• Facilitate and host listening to different levels of leadership through a Q12 survey that aims to understand, sustain, and improve employee retention and satisfaction.
• Reported, analyzed, and managed HR metrics regarding global and service level attrition, changeability, I&D, and headcount to reduce attrition and maximize revenue.
• Conducted and established account processes for annual performance reviews and merit-based salary increases.

Dublin 2, IE

• Designed and implemented cost-saving projects that netted ~5 million saved over four years
• Developed and ran RFI’s, RFP’s in vendor selection, pricing inquiries and quality control
• Created and managed sourcing pipelines, continuous improvement initiatives, and procurement solutions related to contingent labor metrics and contracted SLA’s
• Built relationships and negotiated pricing with vendors, while establishing service level and commercial terms
• Researched current market conditions and trends to provide benchmark recommendations.
• Negotiated MSA’s, client flowdowns, pay rates, bill rate, rate cards with new suppliers and existing

Dublin 2, IE

• Accenture Outsourcing Delivery to the client. Connects the overall selling, transition, and delivery activities for the outsourcing practice. Account Delivery Management includes (1) planning and staffing outsourcing.
• Assisted the client’s global procurement group to manage supplier relationships, identify opportunities for savings and lead strategic sourcing initiatives within Internal
• Proactive management of the clients pipeline, including overseeing the procurement of large scale projects
• Improved the efficiency of the client procurement organization by proactively creating and streamlining purchasing processes
• Analyzed clients annual spend data to help identify potential projects and opportunities for savings
• Managed a group of global project managers to ensure the delivery of contracted savings

Dublin 2, IE

• Assisting the client’s global procurement group to manage supplier relationships, identify opportunities for savings and lead strategic sourcing initiatives within the IT Software and Hardware categories;
• Proactive management the client’s pipeline, including overseeing the procurement of large scale marketing and events projects;
• Improving the efficiency of the client procurement organization by proactively creating and streamlining purchasing processes;
• Analysis of the client’s annual spend data to help identify potential projects and opportunities for savings;
• Management of a group of global project managers to ensure the delivery of contracted savings;
• Effective management of supplier relationships – including research of new suppliers, contract negotiation and monitoring ongoing supplier performance;

Sandnes, NO

SalesMaintain a very accurate list of all Cyviz installed base customers (especially Federal)-­‐ Manage the Cyviz database and continually refine and update daily-­‐ Make a goaled number of outbound calls to contacts in the database to gain insight for future sales-­‐ Support the sales efforts of the CTC DC through quoting distributors and resellers-­‐.

Gaithersburg, MD, US

Playing a key role in ensuring the successful launch of a Managed Print Program. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Managing and creating creative and cost-effective incentive and morale-boosting programs including special events and.

St. Louis, MO, US

Met and maximized sales goals, customer service percentages, income growth, and overall customer retention through developing and implementing business plans. Trained and assisted new employees into becoming potential managers. Worked individually with lead accounts and upper level management to utilize the maximization of the business plan.

St. Louis, MO, US

Meet and maximized sales goals, customer service percentages, income growth, and overall customer retention through development and implementation of business plans. Trained, scheduled, and developed new employees through extensive in person training and orientation programs.Worked individually with top accounts and upper level management to expand.

Providing administrative office and event planning support to the Director of the Health Center.

Updated and maintained Recruitment database; scanned and e-filed resumes, set up appointments, scheduled and assisted with new hire orientation. * Designed and built Excel spreadsheets and imported photographic media to the firm-wide database.

Master Of Business Administration (M.B.A.)

Bachelor Of Science, Business Management

Bachelor'S Degree, Business Administration And Management, General

Master Of Business Administration - Mba, Business Administration, Management And Operations

Business Administration, Management And Operations