Crystal Bickerstaff Email and Phone Number

In addition to the procedural duties described in the previous position,• Shipping materials projection, inventory, and ordering• Empty can inventory counts, projections, and reporting• Purchase order management for assigned materials• Management of inventories and locations in Epicor Manage2000 software • Identification and coordination of materials for destruction and recycling load pickup• Training Coordinator for monthly EHS, Food Safety/HACCP, and departmental procedures

Since November 2022, I have been working as a loaned resource to the warehouse. My current primary role is most closely aligned with continuous improvement and coordination. My job title has not formally changed.- Policy and procedure analysis- Technical writing (SOPs, forms, job descriptions, etc.)- Generation/revision of training documents- Testing new document repository software/system (Acadia)- Migration of current documentation to Acadia- Revision of policies and procedures to include all locations and document differences in workflow- Replication of forklift tracking program- Serve as quality subject matter expert to warehouse personnel- Other duties assigned by warehouse managementIn addition, I have been assigned coordination responsibilities throughout the facility.Current assignment: Coordination of waste and recycling program- Liaise with recycling company representatives and internal departments to maximize return and offset waste expenditure.- Coordinate with internal and external maintenance teams and engineers to ensure smooth operation of all machines.- Evaluate and anticipate waste and recycling needs based on production levels and other circumstances to minimize accumulation.- Learn operation of all machinery in order to recognize mechanical issues and contact appropriate group.Past assignment: Coordination of rework team- Locate held product from known list.- Proactively look for product with damage, leakers, or infestation.- Assess manpower needs for scope of work.- Schedule equipment usage with Packaging.- Lot tracingPast assignment: Assist with implementation of autolabeller system and production line workstations- Assess challenges to operation of autolabeller system.- Meet with vendors and conduct tours to assess scope of project.- Stand in for Program Manager when necessary.- Collaborate in multidepartmental meetings involving all City Brewery locations throughout the US.- Complete weekly project status reports.

- Performed analytical testing of ingredients and beverages using wet/dry chemical methods and equipment (GC/MS, HPLC, UV-Vis, alcolyzer, autotitrator, distiller, Anton Parr, etc.).- Collected and tested water samples used in the plant for presence/absence of chemicals and impurities.- Executed sensory analysis requiring visual, olfactory, and taste training to determine defects affecting the profile of customer ingredients and beverages.- Performed microbiological counts and calculations (no longer required for new technicians).- Tested integrity of cans and packaging to ensure quality product for distribution.- Inspected items at all stages of production for customer-specific codes and package requirements.- Executed preliminary audit of floor personnel to ensure timely documentation of product and machine inspections.- Audited production lines for HACCP and food safety compliance.- Corrected and/or report GMP and safety violations.- Placed non-conforming product on hold and determine conditions and timing.- Verified holds were properly tagged, quantities were correct, and confirmed locations.- Ensured excellent documentation practices and GLP were followed for every audit or analysis, using LIMS whenever possible.

- Provided leadership to team of quality technicians, serving as an informational resource, executor of training, and liaison to upper management levels.- Made decisions on the floor and in the labs regarding holds and other situations, involving management team when necessary.- Communicated clear expectations and form good relations with packaging, batching, and brewing supervision to facilitate timely reaction to quality issues.- Maintained team focus and morale.- Addressed any inconsistencies or inaccuracies in reporting and performance with team members.- Ensured team had all necessary tools for a productive shift.

Delivery driver only after Feb 2019.Self-employed on-demand driver. 750+ rides with a 4.95 average star rating. - Provided excellent customer service, and a clean, safe, comfortable ride. - Anticipated rider trends to maximize return on time investment. - Utilized intuitive people skills to provide an appropriate level of engagement with riders. - Accurately accounted for mileage and expenses for tax purposes.

Self-employed on-demand driver. 750+ rides with a 5.0 average star rating. - Provided excellent customer service, and a clean, safe, comfortable ride. - Anticipated rider trends to maximize return on time investment. - Utilized intuitive people skills to provide an appropriate level of engagement with riders. - Accurately accounted for mileage and expenses for tax purposes.

Assigned site chemist for one of multiple production and storage locations. I was a part-time intern, working full time during school breaks, from May 2017 until May 2018. I worked full time until the end of June 2018, and part time until January 2019.- Performed analysis of chemical products, some hazardous, using HPLC, GC-MS, and other industry standard analytical methods to ensure that products meet company specifications.- Evaluated wastewater for contamination. - Computed batch adjustments, prepared packaging weights, inspected and evaluated line production.- Tested and prepared line retains.- Conducted inventory counts for chemical flush and rework products, evaluating suitability for rework.- Obtained core samples for analytical testing.- Assisted in research and development project to find a successful formula combination of three popular existing products.- Prepared weekly reports.

- Assisted patrons with finding and using resources. - Maintained printer supplies and shelved bound and unbound periodicals and microform.- Reset stacks when needed.

Performed general laboratory tasks and analytical testing in support of ongoing research regarding the effects of the protein synemin on glioblastoma growths using gel electrophoresis, RT-PCR and CRISPR-CAS9.

- Handled multiple tasks simultaneously, including analysis of customer problem, minimization of customer frustration, step-by-step instruction, and sales of product protection plan via brief telephone interactions. - Developed a high level of self-discipline while telecommuting from a home office. - Won multiple awards for customer satisfaction, exceeding sales goals, and positive attitude.

- Sales manager, responsible for two stores within the Odessa, TX market. - Prospected, hired, developed, and trained Sales Consultants to successfully promote Cleartalk brand. - Motivated consultants to achieve quotas by attracting and maintaining customers. - Maintained store presence by implementing and achieving company directives. - Ensured that stores were following company standards and producing as expected. - Liaised with community entities for cooperative gain. - Expanded customer retention by approximately 26% YOY through service, consultation, and personal ownership of customers. - Maintained <1% shrinkage in both stores throughout tenure with company.

- Sales of cameras, accessories, peripherals, televisions, netbooks, mobile phones, and all photo and photo gift services. - Produced photos from film and digital, photo books, and photo gifts, including T-shirts, posters, sublimation and laser gifts. - Ritz University trainer: taught customers of all experience levels about cameras, lighting, and general photography technique. - Coached customers in the creative use of their photographs to create quality representations of their memories. - Transferred video and photos to DVD product and archived photos and negatives. - Store Manager (Bartlett, TN and Floating) from 2/2008 to 7/2009, when Ritz Camera filed bankruptcy and drastically cut stores. - While managing Bartlett, door swings increased by over 30% due to improved visibility, turnaround times, and customer service. YOY revenue nearly doubled with renewed focus on customers and addition of new services.

- Suggestive selling, merchandising, cleaning, cash handling.- Trained and worked as Assistant Manager, but was not formally promoted. - Performed daily shift audits and prepared management daily paperwork transmissions.

As a regional coordinator, I was responsible for any orders that came in for staging services for my assigned regions. These were usually individual site orders or very small projects. This position differed from the project coordinator role in that there were many more customers, where the project coordinator role involved fewer customers, but larger-scale deployment and often more advanced staging services.- Conciliated information and equipment through the Memphis, TN network staging facility. - Worked closely with sales and engineering teams to ensure that site-specific equipment was properly scheduled for delivery to meet installation requirements.

As a project coordinator, I was responsible for initiating staging services for my specific customers. These were generally large-scale projects with multiple installation sites.- Conciliated information and equipment through the Memphis, TN network staging facility. - Worked closely with sales and engineering teams to ensure that site-specific equipment was properly scheduled for delivery to meet installation requirements.- Lead onsite/offsite hybrid project teams from inauguration through project completion by chairing stakeholder meetings, participation in conference calls, and dissemination of crucial files and information to appropriate engineers and team members.

- Customer service position in a call center environment. - Placed orders and serviced accounts through Pfizer's proprietary system.- Researched, reconciled, and prepared accounts for transfer to another facility.