Crystal Gibbs Email & Phone Number

Phoenix, Az, Us

United States

First pass resolution of telephone inquiries that may be technical or non-technical in natureRespond to phone requests from end-users who are utilizing our online benefits enrollmentProvide accurate timeframe for issue resolutionAccurately create and document each customer interaction within SalesforceContribute to a team effort by accomplishing results as neededDemonstrate and provide exemplary customer-service in all interactions.

United States

Remote

Observe and coach 22 new hires during a 4 week on boarding classLead breakout sessions to reinforce and enhance large group contentTriage technical issues and file JIRAs as neededReport discrepancies or needed updates in training content, knowledge checks, and knowledge articlesSummarize the day's activities, identifying learners who are excelling or need additional assistance and submit to the training manager daily.Perform mock calls and skill checks to provide timely feedback to learners.Complete an average 3 skill checks per learner and 85% or higher quality before the end of trainingPerform call playback using recorded calls in Calabrio to identify areas of success and improvement in a group settingEngage with the trainer and facilitators to stay on track with content each day.Attend daily end-of-day syncs to provide feedback and any takeaways to work on

Gilbert, Arizona, United States

Christoval, Texas, United States