• Expedited deal configuration, approvals, drove & resolved non-standard terms and escalations while optimizing key performance metrics including pipeline velocity, quote-to-cash cycle time, and deal approval turnaround time • Owned and developed revenue operations strategy, including pricing governance, discount matrices, and deal parameters while maximizing automation and implementing best practices.• Led cross-functional collaboration between Sales, Finance, Legal and Revenue Operations teams to streamline deal processes and maintain compliance standards.• Managed complex deal structures including multi-year agreements, consumption-based pricing, and hybrid licensing models while ensuring accurate revenue recognition.• Implemented and optimized CPQ (Configure, Price, Quote) solutions in Salesforce.com, resulting in 45% faster deal processing time and improved quote accuracy; managed enterprise-level deal configurations and pricing approvals, analyzing large datasets to optimize pricing decisions and reduce approval cycle time.• Developed and maintained scalable deal desk playbooks, training materials, and SOPs for the GTM team while providing regular performance analytics and insights.• Led system integrations between Salesforce, NetSuite, and other key platforms to ensure seamless quote-to-cash processes with a high percentage accuracy rate.• Established deal desk KPIs and metrics dashboard to track team performance, deal velocity, and process bottlenecks while providing data-driven recommendations.• Managed a team of deal desk analysts, providing mentorship, training, and career development while maintaining operational excellence.• Created and enforced standardized approval workflows and exception handling processes to support high-growth sales organization.• Drove continuous process improvement initiatives through data analysis, stakeholder feedback, and industry best practices to optimize sales productivity and revenue impact.

• Being a trusted advisor to the sales team, collaborating on pricing, product, and commercial terms for non-standard transactions. • Actively participating in deal reviews with prospects, partners, channel partners, resellers, alliance team, sales teams, and management. • Serving as an escalation point when needed to help move deals forward; cultivate internal relationships with all levels of the sales organization.• Working as the primary liaison between multiple groups, such as revenue, sales ops, legal, pricing, to help facilitate the deal process; help sales understand various agreements (SOWs, MSAs, MSLAs, SLAs, SSAs, SaaS, ELUAs, ELAs etc.).• Identifying and making recommendations for process improvements; assist or drive implementation.• Managing and implementing processes for the Public Sector business unit; ad hoc responsibilities as needed to support the sales team; managing all approvals on non-standard terms as required by internal corporate guidelines. • Present reports and materials to internal teams and senior executives; advising on deal structures and creating pricing strategies that are based on the products being sold. • Partnering with Sales / Legal / Finance / Revenue Recognition / Pricing Team / License Management / Product Management / Go-to-Market / to resolve complex contract issues and develop solutions in compliance with business practices and policies. • Utilizing SFDC and CPQ, ensuring Quotes and Order Forms are approved within pricing and discount policies; generate reports on a regular basis and provide an analysis of sales cycle and activity for New Business, POCs, Trials, Renewals, and Churned Renewals etc.• User acceptance testing when new products or policies are rolled out.

• Administered contract research, creation of price quotes and business approvals; executed tasks accurately while extracting data from different sources; drafted agreements (Assignments, Order Forms, Amendments, Renewals, etc.).• Validated, analyzed, and interpreted various data sets, customer contracts and corporate policies to determine pricing, contract structure, terms & conditions and apply them to the contract.• Advised with a deep understanding of corporate licensing policies for complex/unconventional sales, Revenue rules, and the order-to-bill process.• Performed training for Deal Desk team on areas of expertise, such as CPQ, CRM, Salesforce, etc.; CPQ Super User that assisted with finding system deficiencies and helped develop new system rules. • Managed Public Sector and Healthcare contract processes for perpetual license and SaaS sales; not limited to HCM, ERP, Retail, Distribution and Majors Industry.• Solved problems as they arise; devised creative deal structure to meet Sales/customer requirements while staying within policy guidelines.• Developed and managed key operational dashboards and status reports for sales management in CRM and CPQ; performed daily opportunity channel analysis, data validation to identify gaps and actions required.• Collaborated and built proactive, positive relationships with peers, managers, sales operations, shared services, and account teams to ensure consistency within processes, determine best practices, and work efficiently.• Processed and validated maintenance renewal activities following defined processes and systems, ensuring timely and accurate maintenance renewals are in place for all open agreements and for drafting contracts.• Provided support and participated in identifying issues and risks related to processes while providing problem resolution - work with sales team and partner to resolve technical/system related inquiries.

• Reviewed documents and written external communication for format, consistency, and compliance, etc.• Managed and processed global contracts via document management system• Maintained revision control and tracking for controlled documents• Confirmed the accuracy and completion of all submitted documentation• Maintained operation reports for outstanding orders that should be fulfilled• Researched various systems to find prior contracts for sales reps or other teams for future orders• Ensured the receipt of countersigned contracts for fulfilled orders• Received, tracked, and mailed or emailed original contracts to customers• Created and updated records and databases with personnel, financial and other data• Ensured document security, assigned access, removal, and demolished obsolete documents

• Performed visual and physical inspections on incoming and outgoing products for defects, etc.• Created Excel Spreadsheets daily for production employees, billing and shipping department• Maintained accurate documentation in an organized fashion for internal and external auditors• Controlled products received to confirm quantity accuracy and quality meets established standards• Assisted with packaging and raw material inventory organization; performed cycle counts as required• Contributed to warehouse/dock accuracy and organization• Worked with management to troubleshoot any discrepancies or out of tolerance variances• Provided backup for Purchasing/Materials Specialist pertaining to consumption documentation, etc.• Scheduled inbound and outbound trucks, processed all paperwork associated with shipments

• Assisted sales team/manager in all office functions in a fast-paced working environment• Answered and transferred telephone calls to sales team members• Scheduled/coordinated appointments and meeting for CEO• Created, coordinated and distributed company emails with news and updates• Emailed, faxed and called clients daily regarding accounts• Generated monthly, quarterly and annual financial statements• Helped with checking customers account and history for credit approvals• Entered and maintained customer invoices• Collected and analyzed sales data and trends• Prepared project progress reports for account executive managers