Does your customer success strategy need service with a smile? Would you love to wow your clients with a cheerful, knowledgeable & quick response time?Do you want some extra special customer engagement on your social media platforms?Or, do you need a solid well-rounded Virtual Assistant on your team that you can count on long term?If so, let's connect.I'm Crystal and I would enjoy the opportunity to meet with you. My flair for customer success & engagement, sales, HR, and administrative experience is here to serve your business needs.With 15+ years of seasoned experience and ability to assimilate and learn quickly, I can serve in various capacities. Wearing multiple hats and adapting as business needs change allows me the opportunity to grow and elevate your team.----Customer Success + EngagementCustomer Enrichment I Customer Retention I Inbox Management I Sales support I Reporting | Data Entry I Data Compilation I Proofreading | Drafting Correspondence I SOP Creation I Electronic File Management I Form Creation & Editing I Project & Vendor Management | Virtual Assistant | Executive Admin | Provide Stellar Customer Service | Service with a SmileHuman ResourcesTalent Acquisition I Full Cycle Recruiting I Job Description Creation I Job Posting I Interviews I Pre-Screens I Manuals & Employee Handbooks UpdatesOffice Applications & SoftwareGoogle Suite | Office 365 | G-Suite | SharePoint | Outlook | Excel | Word | PowerPoint | ClickUp | Asana | AirtableOther PlatformsCRM | LMS | ChatGPTSocial MediaFacebook | Instagram | Pinterest
Freelance
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Executive Business Growth Strategist | Recruiter | Admin | OpsFreelanceRichmond, Va, Us
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Customer Success & Engagement | Virtual Assistant | Digital Marketing | Social MediaFreelance Jun 2022 - PresentIndependent Virtual Assistant serving small and medium sized business nationally and internationally in various administrative, Customer Success & Engagement, and Social Media Management capacities for long term opportunities and short term projects. FinTech | Non-Profits | For-Profits Office Applications & SoftwareGoogle Suite | Office 365 | SharePoint | Outlook | Excel | Word | PowerPoint | ClickUp | Asana | Airtable | Canva | EventBrite | ZenDeskOther PlatformsCRM | LMS | ChatGPT | Loxo | iCIMS | YMSocial MediaFacebook | Instagram | Pinterest | TikTok | LinkedIn
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Inside Sales Representative I Customer Success & Engagement | Operations AssistantSouthern States Cooperative May 2015 - Sep 2023• Inbound & Outbound Support via email, phone, chat, text messages. • Deliver stellar customer service using excellent interpersonal skills. • Value proposition sales, prospect tracking, account management. • Customer Success, customer experience enrichment, customer retention.• Ticketing platform & CRM management. • Multiple inbox management.• Monthly & Quarterly Reporting.• Complaint resolution, account investigation, error reconciliation.• Liaise between corporate office, retail stores, end-users.• Troubleshoot, research & collaborate with the team. • Create and maintain Energy division intranet website using SharePoint.• Project management (revenue-based projects).• Annual certificate of insurance renewal process.• Wholesale LP order management.• Finding solutions to challenges. -
Bilingual Recruiter For Skilled TradesmenTradesmen International Aug 2014 - Dec 2014Richmond, Virginia, United States• Support sales goals and Project Coordinator with local and national needs.• Recruit, screen, interview, onboard and follow up with candidates/employees. • Facilitate on-boarding and orientations in group and individual settings in Spanish and English. • Process new hire paperwork, ID verification, I-9, tax forms and company documents. • Document translation & liaison. -
Bilingual Hr Coordinator - Landscape & ConstructionConfidential 2012 - 2014Richmond, Virginia, United States• HR policy implementation; evaluations; W/C cases; job description development; payroll functions.• Recruit, screen, interview, onboard, document translation & liaison. • Benefits Administration & uniform management for 200+ employees.• Travel to satellite office locations to facilitate Team Meetings.• Create reports for OFCCP regulations demonstrating the practice of EEOC Fair Labor Laws. • Assist HR manager and Risk Management Division with safety training initiatives. • Assist with ensuring Department of Labor standards become everyday business practice. • Proficient time management skills, meeting deadlines, multi-tasking and managing various priorities. -
Administrative Assistant & Dmv Title ClerkThe Auto Connection 2009 - 2012Chesterfield, Virginia, United States• Conduct daily bank transactions including deposit activities using company vehicles. • Collect payment and facilitate payment arrangements for delinquent accounts. • Prepare all necessary documents for closing a sale.• Successfully close sales on daily basis, securing signatures on all closing documents. • Process DMV title and vehicle registrations, issue new plates, and transfer old plates to newly purchased vehicles. • Data entry, customer service, compliance, record keeping, problem solving. -
Bilingual Guest ServicesShamin Hotels 2006 - 2009Richmond, Virginia, United States• Reservation management, handle guest reservations, ensure booking accuracy, make modifications as necessary, assist with cancellations and special requests. • Guest assistance, address incoming inquiries and concerns by phone and in person, provide information about hotel amenities, nearby attractions, and local services. • Room assignments based on guest preferences and availability, and ensuring to max out daily room capacity as often as possible. • Verify and process payments for room charges and incidentals. • Concierge services by offering recommendations for dining, entertainment, transportation, and sightseeing. • Problem resolution to resolve guest complaints by de-escalation and creating a positive customer experience. • Record keeping for all in-house guests.• Safety and security measures for all hotel guests, liaison with local law enforcement, and fire department and security company when alarms were activated. • Guest relation management by fostering positive relationships with guests, creating a warm and inviting environment, and exceeding guest expectations. • Assist FOM and GM.• MOD for housekeeping and front desk staff. • A/R procedures to prep for night audit staff.
Frequently Asked Questions about Crystal H.
What company does Crystal H. work for?
Crystal H. works for Freelance
What is Crystal H.'s role at the current company?
Crystal H.'s current role is Executive Business Growth Strategist | Recruiter | Admin | Ops.
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Crystal H.
Done For You Cleaning! Residential, Commercial, Move-In/Move-Out And Post ConstructionDuluth, Ga -
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Incoming Swe Intern @ Microsoft | Information Security Engineer | Cybersecurity @ Gatech | Cs @ OsuAtlanta, Ga
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