Crystal Harley Email & Phone Number

Lead the integration of Workday HCM with Unison PRISM, ensuring seamless data flow and interoperability between HR and procurement systems. Developed and executed comprehensive change and communication plan to facilitate user adoption of integrated tools, addressing stakeholder concerns and building system familiarity. Collaborated with cross-functional teams using Adobe Experience Cloud to design and deliver personalized communication. Partnered with executive sponsors to assess change impacts and readiness levels, delivering program-level communications across multiple platforms. Managed the delivery of training materials using Adobe Captivate to ensure consistent employee learning experiences.• achieved a 95% adoption rate with minimal disruption and increased engagement via insights from Adobe Analytics.

Orchestrated change management and communication strategies to facilitate UKG and Oracle ERP transformation for a diverse user base within the educational environment. Established and managed Hypercare support team and integrated functional leads, subject matter experts, and IT support to ensure smooth post-implementation operations. Conducted regular pulse check surveys and monitored communication effectiveness.- Successfully completed phase one ERP implementation for finance department, laying groundwork for subsequent rollout phases.- Facilitated creation and deployment of change champion program to empower over 500 champions and power users to support 10K+ end users through transition.- Tracked and evaluated communication efficiency, resulting in an 89% readership rate for weekly updates during roll-out.- Achieved 81% positive feedback by conducting regular pulse check surveys to gauge user engagement while using insights for continuous improvement.

Business Results: Provide support for development and execution of activities within an OCM Center of Excellence (COE) Framework to include: Executive Sponsorship, strategic communications, stakeholder engagement, process improvement, operational readiness and associated training activities.- Manage various scopes, sizes and durations.- Crafted Technology Marketing Plan in support of Technology products and services- Develop OCM COE Structure, framework and templates- Work with project teams through various change management activities- Develop and implement OCM deliverables: strategy, analysis, communications, impact and organizational readiness.- Manage risk/issues; establish performance measures/metrics for detailed analysis and ongoing planning initiatives

Business Results: Implemented change plan for 1700 impacted technical team members supporting the new HP aaS Operational Model. Developed transformation toolkits within HR Transformation Center of Excellence internal SharePoint site highlighting best practices and guidance for supervisors and impacted staff. Established OCM leadership coaching guides, cascading messages, talking points, and presentations delivered by executives and people leaders to impacted employees within a 9-month implementation plan. - Aligned end-to-end change management activities to HPE's strategy and priorities.- Managed people change strategy for transformation initiatives; provided recommendations regarding organizational change expectations, approaches, roadmaps, work plans, deliverables, and goals.- Monitored change progression of assigned timelines, milestones, and deadlines, with recommendations for review and approval of corrective actions.- Developed and delivered content supporting change strategy (emails, presentations, manager toolkits, video scripts, and other change tactics).- Captured potential dependencies, risks, and impacts for Stakeholders in Change Impact Assessment.

Business Results: Developed and executed communication activities focused on employee engagement initiatives within a Center of Excellent (COE) Community of Practice (COP): Executive Sponsorship, strategic communications, employee engagement, process improvement, operational readiness, and training activities.- Managed initiatives of various scope, size, and duration; Designed COE structure, framework, and templates - Analyzed current/future state program goals to determine improvements required for program- Performed assessments and recommended solutions to drive successful transformation and adoption.- Managed internal stakeholder engagement for change mgmt. activities, including communication to business process owners, subject matter experts, executive management; provide timely status updates - Crafted marketing plan in support of technology products and services- Developed and edit communications, including web content, PowerPoint presentations, email communications, news stories, and marketing materials- Assisted with focus groups for end-user input and feedback on system design and rollout plan- Managed risk/issues; established performance measures/metrics for detailed analysis and planning initiatives

Business Results: Developed Cybersecurity Culture and Planning Report to define improvement recommendations for Office of Information Security workforce planning and training initiatives. Implemented Strategic Report standardizing response process to GAO inquiries. Established/implemented policy standards, governance processes and performance metrics within Office of Information Technology (OIT) and Office of Information Security (OIS) for adoption (IT Transformation and Modernization—T4NG). - Completed VHA Travel Nurse Corps assessment/ evaluation for effectiveness (COVID Rapid/Agile Response). Reviewed state of the program and goals to determine crisis improvements required for program. - Measured VHA execution of program operations to meet previously established goals and objectives. Provided documented input on program for improvement to increase performance. - Assisted VHA identification of program resources and assisted development of program reports. - Led VA OIT Enterprise Architecture OCM team's development of Operating Model and OCM Plan w/matrixed activities (i.e., services, capabilities, etc.) - Delivered VA OIS strategic and operational process features of cybersecurity solutions; supported establishment of governance processes for enterprise architecture and information assurance. - Composed VA transition strategies highlighting mission-driven organizational changes within OIT/OIS.- Supported development of new standards, policies, processes, or assessments on impacts when implemented.- Established OIT supportive training and tools to evaluate effectiveness of strategies and tactics used to promote adoption.- Educated business leaders on roles in OCM plan (i.e., messaging, presentations, talking points, etc.- Established OIT Enterprise Architecture performance measures and metrics to evaluate quality and effectiveness. - Assessed Agency's change readiness progression; presented presentations and status to sponsors.

Business Results: Implemented a Strategic Communications Plan to support VBA’s Employee Development and Training Operational Plan for FY2015-2020. Established actionable tasks for FY2015-2017. The Operational Plan and Strategic Communications plan support the VA’s transformation initiative (MyVA) to modernize VA’s culture and build the high-performing organization required to serve America’s veterans.- Develop a strategic communications plan to relay goals, objectives and initiatives for 5 year operational plan. - Develop concise messaging to evolve the training culture in VBA of continual performance improvement; develop communication materials utilizing media outlets such as SharePoint portals and websites.- Ensure message accuracy and consistency for documents and speaking points in support of the division and division personnel. - Develop change management driven communication strategies and activities aligned with goals and initiatives. Develop materials for key messages and themes targeted to appropriate audiences.- Brand and promote internal “image” in support of the strategic and operational plan focused on training improvement initiatives.

Business Results: 75% reduction in rejected billable VA claims, increased monthly participation by 82% on national project awareness programs, achieved 97% enrollment rate for voluntary educational training and redesigned SharePoint site with 3000+ end users.- Serve as lead communications representative to national audiences for VHA Business Development communications; includes 150+ VHA representatives throughout the U.S.- Develop strategic communications plan and creative marketing materials as a liaison between business project managers and technical development teams.- Educate users and stakeholders on HIPAA business solutions and related activities including change management initiatives; develop branding materials for audiences using various platforms—Intranet, SharePoint, email, newsletters, etc. - Present monthly briefings and status reports to sponsors regarding the progress of ongoing communication efforts.

Business Results: 42% increase in STEP Program awareness; 33% increase in usage of federal funds for the program, as a result of awareness.Key Duties:- Served as marketing team lead and project manager for the Federal Highway’s Surface Transportation Environmental Planning (STEP) Program; developed and managed the work plan, status reports and budget for the contract.- Updated strategy and marketing plan for program awareness; ensured program direction and goals; designed and developed communication tools and activities; developed intranet/portal site - Led/facilitated focus groups, webinars, and STEP Awareness training sessions.

Business Results: Re-launched website and launched two new SharePoint portals to support programs at PBGC and VA (53% increase in visits to website; 72% increase in internal use of SharePoint intranet site); received award and certificate in honor of team’s efforts to complete a Master PMP Framework and Guide for PBGC.- Managed enterprise projects and communications for technology programs under the direction of the CIO. - Led business process improvement and change management initiatives within the Business Communications Office, including developing policies, procedures and management systems (e.g. reporting). - Established the roles and responsibilities of the communications offices; created the organizational structure to support the responsibilities and functions. - Directed the communication efforts across multiple business locations. Developed a divisional communications plan to include creation of marketing materials, branding and event management.

Silver Spring , Md, Us

Crafted communication strategies for employee programs and company culture initiatives. Worked closely with stakeholders to implement and assess impact of communication activities related to organizational change management. Ensured effective collaboration with key stakeholders. Facilitated transformational messaging for migrating traditional SharePoint intranets to a consolidated platform. Tailored organizational change management (OCM) communications to drive process improvements and deepen employee engagement.- Elevated web traffic by 19% through comprehensive overhaul of internal SharePoint site, promoting key programs and initiatives.- Boosted participation in internal initiatives by 37%, direct result of targeted communication strategies and enhanced employee engagement efforts.- Enhanced company's internal SharePoint platform to increase program awareness among 3K staff members.

Washington, District Of Columbia, Us